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7 ct old mine stolen on its way to Dolly (xothebijouxbox)

This is tragic! I can imagine how terrible the owner of the ring must feel as well as Dolly and pray their insurance covers it.

Didn't Dolly have a ring sent back to her a couple years ago and it was stolen from her mailbox? It's terrible if this has happened twice and I hope they catch who is responsible.
 
Lisa Loves Shiny said:
This is tragic! I can imagine how terrible the owner of the ring must feel as well as Dolly and pray their insurance covers it.

Didn't Dolly have a ring sent back to her a couple years ago and it was stolen from her mailbox? It's terrible if this has happened twice and I hope they catch who is responsible.
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Yes it did but I think it was a different carrier - USPS. This stone is so big and unusual that hopefully it can be tracked down.
 
Terrible! I can’t imagine how frustrating this is for customer and vendor! I shipped a Rolex watch years ago to Florida and it was stolen by UPS employees. Thankfully, I had fully insured it and it wasn’t a sentimental watch. So maddening and invasive - lots of wear and tear on everyone’s nerves including waiting for payout. So UPS reimbursed me the insured amount but told me they couldn’t t reimburse the shipping charges! I paid you to ship it, it was lost to one of your employees and you don’t want to reimburse the shipping charge? I was just happy to receive the payout and probably wouldn’t have even thought about the shipping charge. However, they brought it up and it added insult to injury. Hope they are able to recover that special ring!
 
MissGotRocks said:
Terrible! I can’t imagine how frustrating this is for customer and vendor! I shipped a Rolex watch years ago to Florida and it was stolen by UPS employees. Thankfully, I had fully insured it and it wasn’t a sentimental watch. So maddening and invasive - lots of wear and tear on everyone’s nerves including waiting for payout. So UPS reimbursed me the insured amount but told me they couldn’t t reimburse the shipping charges! I paid you to ship it, it was lost to one of your employees and you don’t want to reimburse the shipping charge? I was just happy to receive the payout and probably wouldn’t have even thought about the shipping charge. However, they brought it up and it added insult to injury. Hope they are able to recover that special ring!
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Gosh, that part about the shipping would just be pouring salt in the wound!

What really sucks about the situation is that the buyer had the item but sent it back to tweak something if I read it correctly. Not that it’s the buyers fault at all, but if it were me I would certainly be playing the “should’ve could’ve would’ve” game.
 
I’m so heartbroken for the owner. That stone is one of the prettiest large OMCs that I have seen. Hoping that it turns up!
 
MissGotRocks said:
So UPS reimbursed me the insured amount but told me they couldn’t t reimburse the shipping charges! I paid you to ship it, it was lost to one of your employees and you don’t want to reimburse the shipping charge?
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I can't figure out the logic in this. You paid for them to get it from point A to B. It didn't get there and they apparently accepted responsibility as you got paid the insured amount but yet not for what you actually hired them to do. It makes no sense to me.

Hopefully the person who purchased this stunning stone had fully insured it before sending it back for tweaks. I know that doesn't really fix things as replacing it will not be easy, but I hope they at least get their funds back.
 
I am so sorry :(
People (can) really suck
I can only imagine the heartbreak for the owner and I hope her gorgeous ring is found and soon

:cry2:
 
Lookinagain said:
I can't figure out the logic in this. You paid for them to get it from point A to B. It didn't get there and they apparently accepted responsibility as you got paid the insured amount but yet not for what you actually hired them to do. It makes no sense to me.

Hopefully the person who purchased this stunning stone had fully insured it before sending it back for tweaks. I know that doesn't really fix things as replacing it will not be easy, but I hope they at least get their funds back.
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@Lookinagain, it didn't to me either. I had to wait 30 days for them to investigate before they paid the insurance claim. The watch was double boxed but they kept telling me 'it fell out of the box' and 'the box arrived empty'. I knew that didn't happen either and was so insulted and infuriated when they would repeat those lies to me over and over. By the time 30 days had passed and I got a check from UPS, I was so glad the ordeal was over and the shipping charge was not so important to me. In hindsight, I should have taken that up with them further but I was just done.
 
This is all of us PSers’ biggest nightmare, no? So disheartening! I hope they get that beautiful ring back…
 
Begonia said:
We need a CSI for this.
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I’d watch that show.
They’d need to yell at their monitor ‘ENHANCE’ while watching the surveillance video of the car’s license plate. Then they’d track the plate to the owners friend’s dog groomer from a few towns away, who is really a rival jewelry aficionado of the jeweler that’s been thieved.

Seriously tho - what a gut punch to the ring owner and the vendor.

Jewelers who use fed ex pickups need something like a two step authentication. Jeez.
 
Huge bummer. I’m sure both dolly and the client are heartbroken. Really monstrous thing to do, I wouldn’t be too optimistic that it’ll be recovered but I’d love to be wrong!
 
Someone would have to know what was in that particular package.
There must be some sort of a nefarious network watching packages going to certain locations.

Or hackers who intercept packages with high insurance values?
 
HI:

Thieves, cheaters, liars, malcontents, criminals. While unfortunate, this behavior/practice is not new.

not so cheery--Sharon
 
Sadly, it will be pawned somewhere for cash.
 
HI:

Also happens with the postal service. Insiders.

cheers--Sharon
 
Heartbreaking. I really feel for the owner of this unique and gorgeous piece. Unfortunately I've heard of such stories at my country and they've discouraged me from buying overseas and having to deal with shipping the piece back for repair, tweaking, etc. How terrible....
 
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