Anyone ran into this JA order issue?

[pricescopenewbie]

Hello my fellow PSers,

I am so disappointed … It is the kind of disappointment like you were given a nicely packed gift, and you fount it empty after you eagerly opened it up...

Well, I finally pulled the trigger last night to order a couple diamonds on JA, after months of search and research. No issue with the order process and I got an order number at the end. It also said I would get an email for the order information. I didn't get any email today, and status in my online account is no order. I chatted with JA specialist and she said she saw an empty order (only my name and address, no diamonds in the order), and she tried for a few times to add them in my order but couldn't because the diamonds were not available. At the same time, I still saw (and still see) the two diamonds available on their website.

Has anyone here had the same issue? Any suggestion on how I might get the order through or should I just walk away? I appreciate it a lot for your information and advice!

 

[tyty333]

Gosh, that's a weird one! I would ask the SA to elevate the issue and have a manager call you. Are they available or not?

Sometimes a stone does get sold by a different vendor on the same day but usually another vendor's software will still let you "buy" the
stone. Then they have to contact you and tell you the stone is not available because it already sold. (Another sad situation that
happens every now and then). That is not your case though.

 

[pricescopenewbie]

Thank you so much @tyty333 for the advice! I checked with JA again and asked the manager to help but they still can't add them in my order. They are not doomed for me I guess. Back on hunting!

 

[tyty333]

Sorry to hear that. And I guess they couldnt tell you why they couldnt add them?

Have you seen if the stones are available from some other vendors?

 

[pricescopenewbie]

No. They just told me they are not able to add the rocks in the ordering system. I also checked BN,B2C but no luck