awkward scenario with return

[Mreader]

I purchased some diamond earrings and I saw videos of them before buying but upon receipt they lack fire. They have a return policy, but they were loose when I purchased them and they said the cost and gold to mount them would not be refunded if I decided to return. Would it be weird to ask to send them back loose then, and any idea how much it might cost to pay a jeweler to take them out?

 

[LLJsmom]

I purchased some diamond earrings and I saw videos of them before buying but upon receipt they lack fire. They have a return policy, but they were loose when I purchased them and they said the cost and gold to mount them would not be refunded if I decided to return. Would it be weird to ask to send them back loose then, and any idea how much it might cost to pay a jeweler to take them out?

I would send it back loose then. Just logical. Then they would not charge you anything. I have no idea how much it would cost to unmount.

 

[nala]

I would send it back loose then. Just logical. Then they would not charge you anything. I have no idea how much it would cost to unmount.

I’d advise against this for fear that they might claim that the stones were damaged upon removal. Better to send to them directly and have them send the settings back.

 

[Mreader]

I’d advise against this for fear that they might claim that the stones were damaged upon removal. Better to send to them directly and have them send the settings back.

Yes I worried about that too. I asked about it to them will see what they say. I just figured I bought the gold and labor...

 

[nala]

They should not charge you to unmount. That would be ridiculous. Don’t give them the opportunity to charge you by asking them how much. Just send them in and if they do charge you, tell them you will dispute it with CC and the charge will disappear. Lol

 

[Rfisher]

So the vendor that sold you the loose stones, didn’t supply the mountings and mount them?

im confused.

if you don’t like the way they look, you‘d still want the loose stones? As it’s the mounting that’s the issue of the lack of fire?

im more confused

 

[LemonMoonLex]

I'm also confused.

If you could clarify what is going on that would be great & then we'd be able to better assist you!

 

[Mreader]

So the vendor that sold you the loose stones, didn’t supply the mountings and mount them?

im confused.

if you don’t like the way they look, you‘d still want the loose stones? As it’s the mounting that’s the issue of the lack of fire?

im more confused

I am sorry if I was not clear. Their website had pairs of stones (loose) that were to be sold as earrings; I saw a video of a pair I liked and they said it would cost $150 for the gold and to mount them and then they shipped them to me mounted. They have a return policy which I did ask about since it's a big purchase; anyway they said yes but t$150 for the gold/labor to mount won't be returned if I want to return them. So I was thinking I would just send back the stones loose bc heck, I paid for the gold and the labor so why give that back to them to keep. And I was thinking of taking them to a local jeweler to get them taken out of the mountings for that. Again sorry if I was unclear!

 

[Mreader]

I'm also confused.

If you could clarify what is going on that would be great & then we'd be able to better assist you!

So sorry! I explained it in the other poster below. I hope it makes more sense now

 

[Mreader]

I just hate to have to return them - I’m kind of a conflict-avoider and it makes me feel weird but they really do not have hardly any fire. But I also hate to pay $150 to basically try them on and decide I don’t like them. Totally my fault but still.

 

[Rfisher]

Ah! now I understand.

i, too, would be concerned if you had a third party jeweler unmount the stones - that you’d be opening yourself to claims of damage.

unfortunately what my local jeweler would charge me to un-mount a pair of earrings won’t help you much. You’ll have to get your local quote to be able to decide if it’s worth it with your specific situation.

any chance you’d post pictures of the earrings as they are right now?
Are the earring mountings themselves something you’d want to keep and mount different stones in? Or is scrapping the gold the plan?

and I hate to generalize, but speaking of $150 for a pair of set earring mountings, if they are pronged mounts - i assume they’d be very easy to take a pair of parallel pliers and askew one prong aside to pop the stone out myself. But once again - the vendor knows they’ve been messed with and I’m not quite sure how the vendors who advertise/post here would handle this same situation?

 

[LemonMoonLex]

Ok I get it now!
That is interesting, & I've never actually seen a policy like that but sellers are free to do as they please & luckily you knew full well going into the purchase.

Is there any policy that says that they must be returned in their original condition meaning that you cannot remove and keep the gold mounts?
I'd be careful & maybe ask them if you can return them loose just in case.
Also what do other posters think about that?

Should she ask first just to make sure the return won't be nullified if she removes them?

I would either ask if you can send them back loose since you paid for the mounts (I'd wait to see what others say first) or just send them back as is to make sure you get your refund.

How much were the diamonds themselves If I may ask?
$150 isn't chump change but if you spent thousands of dollars it's not a comparable loss compared to you spending say $300-450 for the diamonds.

 

[Mreader]

Ah! now I understand.

i, too, would be concerned if you had a third party jeweler unmount the stones - that you’d be opening yourself to claims of damage.

unfortunately what my local jeweler would charge me to un-mount a pair of earrings won’t help you much. You’ll have to get your local quote to be able to decide if it’s worth it with your specific situation.

any chance you’d post pictures of the earrings as they are right now?
Are the earring mountings themselves something you’d want to keep and mount different stones in? Or is scrapping the gold the plan?

and I hate to generalize, but speaking of $150 for a pair of set earring mountings, if they are pronged mounts - i assume they’d be very easy to take a pair of parallel pliers and askew one prong aside to pop the stone out myself. But once again - the vendor knows they’ve been messed with and I’m not quite sure how the vendors who advertise/post here would handle this same situation?

yes scrapping the gold is what I was thinking Give me a sec for pics. Basically I have a pair of 2ctw stud earrings and I wanted to upgrade and found a very reasonably priced pair from a vendor that is highly reviewed - even on here - so I am not faulting the vendor for what they sold. THe earrings were I1 and graded VG cut and that is actually what my existing studs are. I saw videos beforehand too. But when I got them I really think they are more like in the I2-3 range and my the studs just have way more fire. They just look quite dull to me. I just need to probably pay double to get ones that are fiery enough for me so I will be saving my pennies for a future purchase.

 

[Mreader]

Ok I get it now!
That is interesting, & I've never actually seen a policy like that but sellers are free to do as they please & luckily you knew full well going into the purchase.

Is there any policy that says that they must be returned in their original condition meaning that you cannot remove and keep the gold mounts?
I'd be careful & maybe ask them if you can return them loose just in case.
Also what do other posters think about that?

Should she ask first just to make sure the return won't be nullified if she removes them?

I would either ask if you can send them back loose since you paid for the mounts (I'd wait to see what others say first) or just send them back as is to make sure you get your refund.

How much were the diamonds themselves If I may ask?
$150 isn't chump change but if you spent thousands of dollars it's not a comparable loss compared to you spending say $300-450 for the diamonds.

Yes I did ask if I can send back loose; am waiting on the response. And yes you are right that $150 isn't alot compared to what I paid.

 

[Rfisher]

paying for the local jeweler to un mount them plus the scrap you’d get- won’t leave you far head, I think.
If it’s a vendor here - I double suggest asking them if it’s ok to do so, before you do it.
would it be ok with you to wait for the stones to be inspected and it might take an extended while to receive your refund?

me- it’s not worth my time to run around, getting them un mounted and scrapping the settings for not wanting to ’eat’ the $150 that won’t be refunded upon return.

 

[Mreader]

paying for the local jeweler to un mount them plus the scrap you’d get- won’t leave you far head, I think.
If it’s a vendor here - I double suggest asking them if it’s ok to do so, before you do it.
would it be ok with you to wait for the stones to be inspected and it might take an extended while to receive your refund?

me- it’s not worth my time to run around, getting them un mounted and scrapping the settings for not wanting to ’eat’ the $150 that won’t be refunded upon return.

You’re probably right

 

[Mreader]

Ah! now I understand.

i, too, would be concerned if you had a third party jeweler unmount the stones - that you’d be opening yourself to claims of damage.

unfortunately what my local jeweler would charge me to un-mount a pair of earrings won’t help you much. You’ll have to get your local quote to be able to decide if it’s worth it with your specific situation.

any chance you’d post pictures of the earrings as they are right now?
Are the earring mountings themselves something you’d want to keep and mount different stones in? Or is scrapping the gold the plan?

and I hate to generalize, but speaking of $150 for a pair of set earring mountings, if they are pronged mounts - i assume they’d be very easy to take a pair of parallel pliers and askew one prong aside to pop the stone out myself. But once again - the vendor knows they’ve been messed with and I’m not quite sure how the vendors who advertise/post here would handle this same situation?

Stones in box are the upgrades and pic 2 are mine. Diamonds of course are notoriously difficult to photograph

 

[LemonMoonLex]

You’re probably right

For plain gold mounts without diamonds or anything I doubt you'd get more than $50-80 scrap for them together. Unless you purchased like 3ct honkers & the mounts were incredibly hardy.

 

[MeowMeow]

I agree with Nala. Send it back mounted is what I would do. We had a thread here where a customer had a piece unmounted by a third party and mailed back the stone (if my memory serves me correctly. Does anyone else remember this thread?) and when the stone arrived the vendor said it was damaged and would need to have some repairs done. If your vendor set the piece themselves it's better to let them do the unsetting too and just not open yourself to that.

 

[Mreader]

For plain gold mounts without diamonds or anything I doubt you'd get more than $50-80 scrap for them together. Unless you purchased like 3ct honkers & the mounts were incredibly hardy.

The are 4ctw so quite large. It's more that they will now have the stones mounted which I paid for. Again, my fault for agreeing to that policy. I guess I didn't really think I would return them until I saw them. I did ask if they would reconsider since they will have the earrings fully mounted; they just said not unless I get another pair from them. C'est la vie.

 

[Mreader]

btw I So appreciate this forum; I have newly discovered it after being away for many years

 

[Karl_K]

You own the settings send them back mounted and tell them to drop the settings into an envelope and send them back regular us mail return receipt so the shipping is less then $5 which you pay.
Do not let anyone touch them unless instructed to do so by the seller or your return might be invalidated.

 

[Ibrakeforpossums]

I agree with Nala. Send it back mounted is what I would do. We had a thread here where a customer had a piece unmounted by a third party and mailed back the stone (if my memory serves me correctly. Does anyone else remember this thread?) and when the stone arrived the vendor said it was damaged and would need to have some repairs done. If your vendor set the piece themselves it's better to let them do the unsetting too and just not open yourself to that.

Didn't that involve Brain Gavin, and Wink depotted the diamond, which BG claimed was devalued by this?

 

[MeowMeow]

Didn't that involve Brain Gavin, and Wink depotted the diamond, which BG claimed was devalued by this?

That sounds like it could possibly have been it yeah.

 

[GearGirly]

Send it back with a pre-paid envelope to return the settings to you. As far as unsettling my jeweler wouldn’t charged or that, it’s easy.

 

[Karl_K]

Send it back with a pre-paid envelope to return the settings to you. As far as unsettling my jeweler wouldn’t charged or that, it’s easy.

Make sure at a min envelope is usps return receipt and they are identified as the ones to be notified on delivery.
They are going to want some form of tracking.