B2C Jewels - is it a safe vendor to use?

[La2020]

Anyone has purchased from B2C Jewels recently? How is its service like?

 

[TheLady]

Anyone has purchased from B2C Jewels recently? How is its service like?

I purchased a diamond last year. I ended up returning it because I wanted something larger. Overall I had no issues. Service and return process was great.

 

[tyty333]

Not sure if this will help you are not but B2C is a trusted vendor. I know we have some PSers that bought from B2C but you may have to
wait a while until they log on and see this post.

Featured Sponsors

VENDORS & ADVERTISERS VENDORS & ADVERTISERS PriceScope Vetted Vendors and Advertisers As the world’s largest diamond and jewelry community, PriceScope is a place where many would like to advertise and […]

www.pricescope.com

Edit...just saw @TheLady had good feedback.

 

[Polyhex]

I had excellent customer service from them, they treated my inexpensive diamond purchase with the same great service as if I were spending a lot more.

 

[bludiva]

i have - they are less full service imho than other online vendors but very responsive

 

[Kaycee2018]

I've worked with them several times (from various inquires, to purchases, to returns) and have never had an issue. I am currently working on the exchange of a diamond with them (no fault of theirs, just decided to go in a different direction). Nice folks and very reputable.

 

[munchee]

So I’m in charge on buying diamond for my family. I myself a big sucker for super ideal diamond, getting from non-super ideal vendors bothers me (coz I can’t upgrade and will be stuck with my purchase). But for my families I bought diamonds from virtual vendors (they don’t want to pay the super ideal premium). I bought 2 diamonds from B2Cjewels for my SIL, 1ct D and 2ct G. They both super happy with the diamond I got for them. Purchased 2ct one on March-June 2020. Have no trouble, wonderful customer service, you can call them to get faster response, I work with Pascal and I think he’s better than other SA I talked to.
If you see a virtual diamond elsewhere you can ask them if they can get it for you. Usually you can get it from them $300-500 cheaper from other virtual vendors. I got the 2ct with ring setting from them and I can say their craftsmanship is better than BN studs I got for my SIL 2yrs ago.
as long as you know what to look for I think with the half priced from super ideal vendors you can get a beautiful diamond from them too. The only down side of them is I don’t see an upgrade policy listed in their website. So if the diamond you want to get from them is only 10-30% cheaper than same specs from super ideal vendors it might not be the best option I think. It all depends whether you want an upgrade in the future/not. Or maybe you can ask them about it.

oh, the same diamond was listed in BN for $17k-ish and I got it from them $14300-600ish.

 

[lovedogs]

Pascal is super nice! I was considering a stone from them (didn't end up buying, but that was just bc it wasn't exactly what I wanted), and he was super kind, patient, and helpful.

And agreed with others that they can usually get virtual inventory for less than other vendors like BN. But definitely the SA's vary. I specifically wanted a champagne/brown tinted diamond and one of the SA's kept saying "you don't want *that* one, it's BROWN!", despite my repeated attempts to explain that yes, I indeed want a brown tinted stone. But Pascal was amazing.

 

[munchee]

Pascal is super nice! I was considering a stone from them (didn't end up buying, but that was just bc it wasn't exactly what I wanted), and he was super kind, patient, and helpful.

Yes!!!! I talk to other SA, maybe 2-3 others but Pascal is the best!!! He assisted me for my other purchase which I didn’t ended up getting from them but he’s been very helpful!
@La2020 if you don’t see any picture, run the GIA in rarecarat sometimes other vendors have them, but if not, you can ask Pascal to get images, and other than the diamond listed in their web, you can tell Pascal specifically what you’re looking for, and ask him to give you some options because they can get other diamonds that doesn’t listed in their web, contacting Pascal will get you more access. Good luck!

 

[La2020]

Thanks all! Very reassuring.. I had a chat with Patrick yesterday.. But still considering my options before making a purchase.

 

[La2020]

Yes!!!! I talk to other SA, maybe 2-3 others but Pascal is the best!!! He assisted me for my other purchase which I didn’t ended up getting from them but he’s been very helpful!
@La2020 if you don’t see any picture, run the GIA in rarecarat sometimes other vendors have them, but if not, you can ask Pascal to get images, and other than the diamond listed in their web, you can tell Pascal specifically what you’re looking for, and ask him to give you some options because they can get other diamonds that doesn’t listed in their web, contacting Pascal will get you more access. Good luck!

Thanks @munchee...thats a very helpful tip. Do you mean that I can inform them the type of diamond cuts I am looking for and they might be able to source one for me?

 

[maita13]

Purchased one of my side stones from them last year. They were responsive and helpful from query to purchase. They followed up after purchase to check if I found both the stone and their service satisfactory. I’m pleased overall with their service.

 

[La2020]

Pascal is super nice! I was considering a stone from them (didn't end up buying, but that was just bc it wasn't exactly what I wanted), and he was super kind, patient, and helpful.

And agreed with others that they can usually get virtual inventory for less than other vendors like BN. But definitely the SA's vary. I specifically wanted a champagne/brown tinted diamond and one of the SA's kept saying "you don't want *that* one, it's BROWN!", despite my repeated attempts to explain that yes, I indeed want a brown tinted stone. But Pascal was amazing.

Hahahha ya.. I had a love affair with brown tinted stones too.. I know what you mean by being talked out of it - I am not very advantageous and ended up giving up my hunt.

Did your manage to purchase that brown tinted diamond in the end?

 

[La2020]

So I’m in charge on buying diamond for my family. I myself a big sucker for super ideal diamond, getting from non-super ideal vendors bothers me (coz I can’t upgrade and will be stuck with my purchase). But for my families I bought diamonds from virtual vendors (they don’t want to pay the super ideal premium). I bought 2 diamonds from B2Cjewels for my SIL, 1ct D and 2ct G. They both super happy with the diamond I got for them. Purchased 2ct one on March-June 2020. Have no trouble, wonderful customer service, you can call them to get faster response, I work with Pascal and I think he’s better than other SA I talked to.
If you see a virtual diamond elsewhere you can ask them if they can get it for you. Usually you can get it from them $300-500 cheaper from other virtual vendors. I got the 2ct with ring setting from them and I can say their craftsmanship is better than BN studs I got for my SIL 2yrs ago.
as long as you know what to look for I think with the half priced from super ideal vendors you can get a beautiful diamond from them too. The only down side of them is I don’t see an upgrade policy listed in their website. So if the diamond you want to get from them is only 10-30% cheaper than same specs from super ideal vendors it might not be the best option I think. It all depends whether you want an upgrade in the future/not. Or maybe you can ask them about it.

oh, the same diamond was listed in BN for $17k-ish and I got it from them $14300-600ish.

That's a good point! Will keep that in mind.. I am actually hunting for unusual diamond cuts and happen to see one on the b2c site (a 0.69 c) . Although the price seems reasonable.. It is still nearly 500 usd more than JA which has a similar cut but smaller (0. 59c).

B2c has no free shipping for overseas buyers like me..and this I am wondering if it is safer to go with JA.

 

[La2020]

Not sure if this will help you are not but B2C is a trusted vendor. I know we have some PSers that bought from B2C but you may have to
wait a while until they log on and see this post.

Featured Sponsors

VENDORS & ADVERTISERS VENDORS & ADVERTISERS PriceScope Vetted Vendors and Advertisers As the world’s largest diamond and jewelry community, PriceScope is a place where many would like to advertise and […]

www.pricescope.com

Edit...just saw @TheLady had good feedback.

Thanks @tyty333! That is a very useful link!

 

[La2020]

i have - they are less full service imho than other online vendors but very responsive

Could you elaborate on the less full service? Do you refer to the upgrade policy?

 

[lovedogs]

That's a good point! Will keep that in mind.. I am actually hunting for unusual diamond cuts and happen to see one on the b2c site (a 0.69 c) . Although the price seems reasonable.. It is still nearly 500 usd more than JA which has a similar cut but smaller (0. 59c).

B2c has no free shipping for overseas buyers like me..and this I am wondering if it is safer to go with JA.

If you tell them what you're looking for they can often find other things that arent on the website, just fyi

 

[La2020]

A little bit OOT here, what does is this "Add Jewelry Appraisal for $70" about? Does this refer to the GIA certificate?

 

[bludiva]

Could you elaborate on the less full service? Do you refer to the upgrade policy?

No, this was a few years ago but we found dealing with customer service was a little odd. They were super responsive but it took a lot of email back and forth to get to a clear answer of things. If we sent a follow up it wasn’t necessarily answered by the same person so there was some miscommunication. Hopefully that process has changed by now.

 

[La2020]

No, this was a few years ago but we found dealing with customer service was a little odd. They were super responsive but it took a lot of email back and forth to get to a clear answer of things. If we sent a follow up it wasn’t necessarily answered by the same person so there was some miscommunication. Hopefully that process has changed by now.

I see. Got it!

 

[lovedogs]

A little bit OOT here, what does is this "Add Jewelry Appraisal for $70" about? Does this refer to the GIA certificate?

No,its an appraisal for insurance purposes.

 

[La2020]

Dear all,

Many thanks for your helpful feedback. Patrick, Simon and Anthony attended to my request. The overall process is smooth (much better than BG actually!) and I have just placed my first order with them...keeping fingers crossed that my ring will turn out fab!

 

[La2020]

Hi All

I made an order from B2C it has been 3 weeks but still waiting for them to process my order.

I was told by b2c that that max numbers of days I can expect is 10 days of waiting prior shipping before the order (I have assumed that they had buffered in the delay due to COVID) - but the duration of the wait has gone beyond that.

PSer, have any of you purchased from them recently? How long did you wait?

 

[munchee]

Hi All

I made an order from B2C it has been 3 weeks but still waiting for them to process my order.

I was told by b2c that that max numbers of days I can expect is 10 days of waiting prior shipping before the order (I have assumed that they had buffered in the delay due to COVID) - but the duration of the wait has gone beyond that.

PSer, have any of you purchased from them recently? How long did you wait?

Did you asked them? What did they say?
I ordered back in June’2020 and I saw my email I wired the money on 6/30 and they shipped the ring on 7/21

 

[diamondseeker2006]

Hi All

I made an order from B2C it has been 3 weeks but still waiting for them to process my order.

I was told by b2c that that max numbers of days I can expect is 10 days of waiting prior shipping before the order (I have assumed that they had buffered in the delay due to COVID) - but the duration of the wait has gone beyond that.

PSer, have any of you purchased from them recently? How long did you wait?

Have you contacted them? You should if you haven't. They are likely having to get the diamond from another country. With Covid, shipping is very unpredictable. I'd still check in with them, though.

 

[La2020]

@munchee @diamondseeker2006 , thanks for responding. Yes I have emailed them last week and their response was that the b2c has a lot of "unexpected orders this month". Nevertheless, my order should be shipped by this week.

However, this week is coming to an end too, hence I wondered what is the typical waiting time. I hope I do not sound too pushy by emailing them again.

 

[munchee]

@munchee @diamondseeker2006 , thanks for responding. Yes I have emailed them last week and their response was that the b2c has a lot of "unexpected orders this month". Nevertheless, my order should be shipped by this week.

However, this week is coming to an end too, hence I wondered what is the typical waiting time. I hope I do not sound too pushy by emailing them again.

Its another week now, how is it going?

 

[jp201845]

I would ask for another update, don’t feel like your being pushy ....it’s your hard earned money so you have the right to ask.

 

[La2020]

Its another week now, how is it going?

Thanks @munchee for checking in.. Yes, it is finally shipped today! They explained that there were some issues with the prong settings (diamonds will fall off) and hence it was sent back. I was very nervous after hearing that.. Ever Since the horrible workmanship from James Allen.. I am very wary of the prongs now.

 

[La2020]

I would ask for another update, don’t feel like your being pushy ....it’s your hard earned money so you have the right to ask.

Thank you @jp201845 for your assurance. I was debating with my self whether I should email them or simply wait. In the end I did send them an enquiry and they responded promptly.