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Super_Ideal_Rock
- Joined
- Jul 7, 2004
- Messages
- 10,883
But when she got her August bill from Comcast she had no trouble understanding she''d made somebody mad. It was addressed to "Bitch Dog."
"I was like you got to be freaking kidding me," said Govan, 25. "I was so mad I couldn''t even cuss."
Govan said the only thing she did to Comcast employees that might be considered rude came after a few dozen calls when she felt she was treated shabbily. "I did tell them, ''You know what, it has to be a qualification to work for your company that you have to be rude,''" she said.
Govan said she talked to a supervisor and he offered her two months free service, which she turned down.
Finally Wednesday, about two weeks after she got her bill, somebody from the company left a message on her answering machine in which the caller apologized.
Comcast officials said it shouldn''t have happened.
"We only use the actual customers names on the bill," said Patricia Andrews-Keenan, a Comcast spokeswoman.
Company officials went through the records and identified two people who were involved with the name change and fired them, Andrews-Keenan said. It''s unknown why the employees did it.
In another case, Peoples Energy customer Jefferoy Barnes started getting letters addressed to "Jeffery Scrotum Bag Barnes."
"I had no bad words at all. I guess the earliest letter is dated in May and from then on up until now my name has been listed as Jeffery Scrotum Bag Barnes and I have no idea why."
Barnes said he received an apologetic call from a company official. He also has contacted an attorney to determine if he can take legal action.
A Peoples Energy spokeswoman called the letter inexcusable.
OMG I just laughed out loud at thisDate: 8/19/2005 9:10:44 PM
Author: gingerBcookie
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"Bad things don''t JUST happen to you...bad things happen to you because you''re a dumbass!" .
I would assume that a machine stuffs the envelopes, especially for a large company that does a lot of billing. When I worked for a fairly small (100 employees) company w/ a high volume of outgoing mail/bills, all of our billing processes were completely automated & no one touched outgoing mail/bills until they were ready to feed through the postage meter. But, I still can''t believe that their computer system does not have some sort of alert or flagging system to prevent that kinda thing... I''m not crazy about the idea of suing over something like this, but maybe there should be some sort of fine or monetary penalty imposed for these kinds of situations?Date: 8/20/2005 10:55:12 AM
Author: ame
As much as I feel that might be frivilous to sue over, I hope they make an example out of SOMEONE to hopefully dissuade them from continuing.
I cannot believe that it got out of the company. Ussually when something like a bill is printed off someone else stuffs the envelope. How did no one spot that.