Hi all,
I'm having significant problems with a couple of orders from multicolour.com, and was hoping to seek advice on where to go to from here, or to see if anyone has had a similar experience.
I've bought previously without issue from such people as Jeff Davies, All that Glitters and Mineral Miners, so I'm a little stumped by this.
Basically, my daughter enjoys making her own gemstone jewellery as a hobby, so I ordered a few modest stones from multicolour.com for her to use. This took the form of three orders via the website. I made the transaction late last year, and one packet arrived fairly promptly, but nothing since.
As far as I can tell, just the one order has been fulfilled.
I've emailed the owner at least four times through the website to clarify, but haven't received a reply. He may have left a telephone message for me during the recent Queensland cyclone, but, probably due to the cyclone, the message on the answerphone was so crackly and garbled that I couldn't tell what the person was saying. It may not even have been him.
Since then, I've emailed him again about two weeks ago to say that if it was him on the phone, then I didn't get the message, but no further contact. It's getting a little tedious constantly typing messages into his website contact form!
I'm a little perplexed as to what to do now. The sum involved is very modest, just some small, cheap aquamarines and such like, and would be south of $100, but I do find this to be a strange approach to customer service - to simply ignore your customers and hope that they go away! I wouldn't even know if the stones were not in stock, have been lost in the post, or have just simply never been sent. It's baffling.
Anyway, I was wondering if anyone had had similar experiences with multicolour.com, or could offer any advice on a way forward.
Whatever the outcome, they're not a company that I'm likely to return to based on this buying experience.
Thanks for any guidance.
Gadaph
I'm having significant problems with a couple of orders from multicolour.com, and was hoping to seek advice on where to go to from here, or to see if anyone has had a similar experience.
I've bought previously without issue from such people as Jeff Davies, All that Glitters and Mineral Miners, so I'm a little stumped by this.
Basically, my daughter enjoys making her own gemstone jewellery as a hobby, so I ordered a few modest stones from multicolour.com for her to use. This took the form of three orders via the website. I made the transaction late last year, and one packet arrived fairly promptly, but nothing since.
As far as I can tell, just the one order has been fulfilled.
I've emailed the owner at least four times through the website to clarify, but haven't received a reply. He may have left a telephone message for me during the recent Queensland cyclone, but, probably due to the cyclone, the message on the answerphone was so crackly and garbled that I couldn't tell what the person was saying. It may not even have been him.
Since then, I've emailed him again about two weeks ago to say that if it was him on the phone, then I didn't get the message, but no further contact. It's getting a little tedious constantly typing messages into his website contact form!
I'm a little perplexed as to what to do now. The sum involved is very modest, just some small, cheap aquamarines and such like, and would be south of $100, but I do find this to be a strange approach to customer service - to simply ignore your customers and hope that they go away! I wouldn't even know if the stones were not in stock, have been lost in the post, or have just simply never been sent. It's baffling.
Anyway, I was wondering if anyone had had similar experiences with multicolour.com, or could offer any advice on a way forward.
Whatever the outcome, they're not a company that I'm likely to return to based on this buying experience.
Thanks for any guidance.
Gadaph
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