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Do I have any options to fix this?? Advice please!

Serendipity99

Rough_Rock
Joined
Apr 10, 2014
Messages
58
Hi everyone. Sorry for the length... I've lurked (apparently not long enough.. I seem to have not learned enough...) for awhile but I'm desperate for help and advice so I thought you all may be my best resource.

I am almost certain that I made a big mistake. My fiancé let me choose the stone and setting I wanted while at a trade show (I'm not a professional, but a family member works in jewelry so that was my "in" - family member doesn't do diamonds, but we thought it would be a good place to get the ring and save a little money).

Due to the nature of trade shows I basically had one day to figure it out. I found a vendor who I believe is based out of the diamond district in NY and worked with them to find a stone and setting. I chose a rectangle cushion cut (not sure of exact ratio) that I thought was H, VS1, 1.04 carats, and very good cut. Ok... So then it gets put into the floating halo setting I thought I liked at the time (more issues there but smaller problem) and now I see that the stone color is just not what I thought H looks like. Also the sparkle is iffy so maybe cut is not so great too?? Sometimes it looks ok but on inspection.. something doesn't seem right.

Key here is that I didn't realize how different EGL is from GIA and it's an EGL graded stone. I'm on the verge of tears every time I think about this as I see no real fix here. I think we overpaid ($5,800 for setting and stone) as I see cushions with those stats but from GIA on various sites for less and the setting is not that intricate or heavy with additional diamonds. I think they would laugh me off the phone if I requested a return (it's also been a couple months....after it was bought he held on to it to do a surprise romantic proposal so I hadn't seen it in 2 months).

I told my fiancé my mistake and he said he had noticed the color and sparkle issue but thought maybe that's what I wanted... Not at all! He is willing to do whatever we need to in order to fix it though. Should I send it to GIA for more accurate grading and then complain about the discrepancy to the vendor? He did tell me they were the same standards... Do I have any options at all here?

Trying to add pics here...

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Check into returning it or trading up. If you can get them to take back the center stone, people here can help you locate a better stone to drop into that same setting. Or you return the stone, keep that setting to use for colored or sim stone or you sell it, and buy a new stone + setting from that same vendor. That's if there's no money-back return and you can't get a refund. You may wind up paying more that way, but if you are locked in and can't get a full refund, that's your best option. I'd look into the return, even if they laugh, because you didn't spend an insignificant amount on it, you are not happy with it, and you are a better-educated consumer now. There have been people on here and whom I know in real life, no lie, who traded up or upgraded or changed their engagement ring 4 or 5 times before they were even married. It happens. I'm sure the jeweler has seen/heard/dealt with it before. Approach politely and try to make it a win/win.
 
TC1987|1397123606|3651055 said:
Check into returning it or trading up. If you can get them to take back the center stone, people here can help you locate a better stone to drop into that same setting. Or you return the stone, keep that setting to use for colored or sim stone or you sell it, and buy a new stone + setting from that same vendor. That's if there's no money-back return and you can't get a refund. You may wind up paying more that way, but if you are locked in and can't get a full refund, that's your best option. I'd look into the return, even if they laugh, because you didn't spend an insignificant amount on it, you are not happy with it, and you are a better-educated consumer now. There have been people on here and whom I know in real life, no lie, who traded up or upgraded or changed their engagement ring 4 or 5 times before they were even married. It happens. I'm sure the jeweler has seen/heard/dealt with it before. Approach politely and try to make it a win/win.

+1
 
Thank you! I'll write to them now... Just need to figure out how to be super polite about this...
 
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