Do you think I was being nasty?

[cindygenit]

I was waiting for a florist last night for one hour. ONE FRICKIN HOUR.

She was supposed to come to my home to discuss flower details and give me a quote.

So when she didn''t show, i wrote an email telling her quite simply that i will not be using her services. I said I was very disappointed that she didn''t show up and so I won''t be using her services for my wedding or any other future occasions. (OK, i admit that last bit may be a bit mean, but i was seriously PO''d)

This morning, I got an email back from her saying that my email was nasty! She also said she DID show up but at the wrong address and she tried to call me (at the wrong phone number) and my "mobile" was switched off. Obviously, the person who took my details got it wrong and never confirmed with me in the first place.

Anyway, the thing that bugs me is how a simple email telling her that i wish to go another way is being "nasty"???

Its a huge company here in Perth (Interflora Florist) and the branch was Woodside Florist! Sheesh, for an upmarket store, they sure are professional.

 

[D2B]

A professional would have aplolgies, explained the circumstances and tried to make amends and at least would have tried to leave on a friendly note with you. She was late, you are the customer, ultimately I think, perhaphs there might not have been the need for the last bit of your e-mail, bur really, it is up to her to make amends for being late if she wants your business.

I would also question if she could do otherthings on time if there was a muddel up so early on.

pb

 

[nclrgirl]

You''re NOT wrong. Business is business. If you decided that you''re not happy with her service (or lack there of for not showing up for an appointment), that''s just business. It''s not nasty. The florist sounds very unprofessional.

 

[hawaiianorangetree]

Ah don''t worry about it Cindy!!

There are plenty of more florists out there (we hope)

.

I probably would have said pretty much what you have just said in your email, and who the hell is she to tell you that you were nasty? She didn''t show up!! I think she is just trying to take away from the fact that she screwed up and put it back onto you.

BTW: Another ''hot florist tip'' Romance Roses, in brookdale, she is a wholesaler who sells more than just roses and does her own wedding flowers. I haven''t seen her yet but my friend used her for her wedding.

I got my quote from L last night, very similar to yours as far as costings on bouquets went etc, a little over what i want to spend though.

 

[D&T]

Date: 9/2/2009 10:19:47 PM
Author: nclrgirl
You''re NOT wrong. Business is business. If you decided that you''re not happy with her service (or lack there of for not showing up for an appointment), that''s just business. It''s not nasty. The florist sounds very unprofessional.

totally agree, and they should have apologize for the mix up in the beginning, not state your email being "nasty"

 

[CNOS128]

Sounds like she''s making excuses. It''s a good thing you opted not to work with her. Someone who tells you you''re "nasty" for being upset that she never showed up to an appointment will probably not be very responsible. Luckily, you learned this before you made the mistake of hiring her!

 

[cindygenit]

Thanks guys!! I have never been called that before and it just shocks me as it wasn''t intentional. I was genuinely upset over the whole situation and I was really looking forward to meeting her. I even got my FI to help me pretty up the house!

Hawaiianorangetree, u went to see L yesterday???? Or u just got the quote yesterday? Anyway, i would have checked out romance roses, but i gave L the green light, and now she is officially my wedding florist! I just LOVE her she knew I wanted to save money, and she really tried to help me find affordable floral arrangements.

 

[princessplease]

Don''t worry about it. My thoughts would''ve immediately have gone to "What if I hire her and she doesn''t get the address of the ceremony and reception right?" If she can''t make her appointments correctly, then I wouldn''t entrust her with a huge part of the wedding/ceremony.

 

[ckrickett]

Date: 9/2/2009 10:31:56 PM
Author: TheBigT
Sounds like she''s making excuses. It''s a good thing you opted not to work with her. Someone who tells you you''re ''nasty'' for being upset that she never showed up to an appointment will probably not be very responsible. Luckily, you learned this before you made the mistake of hiring her!

mmhmmmm agreed

 

[hawaiianorangetree]

Date: 9/2/2009 10:32:00 PM
Author: cindygenit

Thanks guys!! I have never been called that before and it just shocks me as it wasn''t intentional. I was genuinely upset over the whole situation and I was really looking forward to meeting her. I even got my FI to help me pretty up the house!

Hawaiianorangetree, u went to see L yesterday???? Or u just got the quote yesterday? Anyway, i would have checked out romance roses, but i gave L the green light, and now she is officially my wedding florist! I just LOVE her she knew I wanted to save money, and she really tried to help me find affordable floral arrangements.

Yep! I saw her and got the quote yesterday.

I am going to look at maybe one or two more just to check that she really is cheap, my centerpieces, which will be huge btw, are only $85 which i think is completly reasonable for oriental lilliums, long stemmed roses, orchids, tropical greenery and silver sticks in really tall vases (i would be supplying the vases which are $25 each).
It''s the bouquet cost which is getting to me, nearly $300 for 3 bouquets which are going to be held for all of 5 minutes while we walk down the aisle, then they will be put down on a table and forgotten about. Urgh!

(i just can''t justify it!)

 

[cindygenit]

Sounds beautiful!!! I like the idea of your centrepieces! Are they in long cylindrical vases or those vases that look like huge martini glasses???

I agree 85 bucks is VERY reasonable. My centrepiece quote from her is 35 AUD per table (its the 3 vase cylinders with cymbidium orchids and floating candle)

 

[Italiahaircolor]

I can see it both ways...

One as a bride who would be frusterated by being more or less "blown off" by a vendor. Not a good thing. I would have absolutely spoken up.

Secondly as a vendor. Sometimes brides can be over the top in their responses.

I think it boils down to the written word...it''s hard to interupt the tone behind it. I''d say since you''ve decided to go elsewhere, blow it off.