Haven
Super_Ideal_Rock
- Joined
- Feb 15, 2007
- Messages
- 13,166
So, I shared my teeny bit of dress drama here.
After thinking about it I''ve decided that it''s not worth the risk to have the shop try to fix the horrible hem of the dress, and to just get my money back and start all over. Here are the reasons:
- The alterations specialist initially said there was no way they could fix the dress when she first saw it, and told the manager to order a new one. When the manager discovered that they are no longer making the dress the alterations specialist changed her tune and said they could fix it. She assured me that she was just overreacting at first, but this makes me uncomfortable. (When I spoke with the manager today she told me that the alterations specialist was probably just saying that because it will be a lot of work to fix it and she didn''t want to put in all that time. Great.)
- Even if they can fix it, the dress will be too short for me to wear heels, AND it will still be too short to wear a full slip. I love my heels and I really don''t want to wear flats on my wedding day, and the entire reason I love this dress is for the full skirt!
I love this dress so much that I was being extremely optimistic when I tried it on, but after having some time to think about it I''ve realized that this is a bad situation, especially since they told me that they won''t be able to give me my money back after they try to fix it even if it isn''t right. This is a risk I don''t think I''m willing to take.
SO, I just called David''s Bridal and told the manager who helped me out when I first tried it on that I don''t want to risk and I would just like a refund. NOW she''s saying that she''s not sure if customer service will approve a refund and they may only be able to give me a credit to the store. (When I first tried it on and realized it was made wrong she said I could get a refund or they could try to fix it.) When I reminded her that a refund is in order because the product is not what I ordered AND they can''t order another one because the dress has been discontinued. She said she''d have to call customer service and have the refund approved, and "you never know what customer service will say." This manager is being very nice and helpful, though, she really is, I don''t want to villainize her here.
Anyway, now I just feel stuck. I really love this dress, but I can''t risk losing the money I paid for it. I feel like this is my fault because I should have just gone to a more reputable shop in the first place, and I didn''t.
FI is being really great about it, he told me to just go to Priscilla of Boston and get that "$3500 dress that you wanted." (The Dora, which I fell in love with after seeing Jas12''s pictures.)
I''m actually getting a bit upset about this, and I have to admit that I teared up when FI came over. I feel silly getting so emotional over a dress, but I want my wedding gown to be wonderful, and now I fear that it won''t be.
What would you do? Would you risk it and have them try to fix it, even though you''d still have to wear flats and no slip? Or would you fight to get your refund?
After thinking about it I''ve decided that it''s not worth the risk to have the shop try to fix the horrible hem of the dress, and to just get my money back and start all over. Here are the reasons:
- The alterations specialist initially said there was no way they could fix the dress when she first saw it, and told the manager to order a new one. When the manager discovered that they are no longer making the dress the alterations specialist changed her tune and said they could fix it. She assured me that she was just overreacting at first, but this makes me uncomfortable. (When I spoke with the manager today she told me that the alterations specialist was probably just saying that because it will be a lot of work to fix it and she didn''t want to put in all that time. Great.)
- Even if they can fix it, the dress will be too short for me to wear heels, AND it will still be too short to wear a full slip. I love my heels and I really don''t want to wear flats on my wedding day, and the entire reason I love this dress is for the full skirt!
I love this dress so much that I was being extremely optimistic when I tried it on, but after having some time to think about it I''ve realized that this is a bad situation, especially since they told me that they won''t be able to give me my money back after they try to fix it even if it isn''t right. This is a risk I don''t think I''m willing to take.
SO, I just called David''s Bridal and told the manager who helped me out when I first tried it on that I don''t want to risk and I would just like a refund. NOW she''s saying that she''s not sure if customer service will approve a refund and they may only be able to give me a credit to the store. (When I first tried it on and realized it was made wrong she said I could get a refund or they could try to fix it.) When I reminded her that a refund is in order because the product is not what I ordered AND they can''t order another one because the dress has been discontinued. She said she''d have to call customer service and have the refund approved, and "you never know what customer service will say." This manager is being very nice and helpful, though, she really is, I don''t want to villainize her here.
Anyway, now I just feel stuck. I really love this dress, but I can''t risk losing the money I paid for it. I feel like this is my fault because I should have just gone to a more reputable shop in the first place, and I didn''t.
FI is being really great about it, he told me to just go to Priscilla of Boston and get that "$3500 dress that you wanted." (The Dora, which I fell in love with after seeing Jas12''s pictures.)
I''m actually getting a bit upset about this, and I have to admit that I teared up when FI came over. I feel silly getting so emotional over a dress, but I want my wedding gown to be wonderful, and now I fear that it won''t be.
What would you do? Would you risk it and have them try to fix it, even though you''d still have to wear flats and no slip? Or would you fight to get your refund?
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