Finally have my e-ring! Cushion cut 3-sided pave setting

[Eli22]

Hello,

After some back and forth with James Allen dealing with resizing issues, I finally have my ER! It's such a relief to see that they did a good job with it and I am super happy to be reunited with my ring

Some background: I was given a 3-sided pave ring which needed to be resized from 5.5 to 4.5. When I received the ring after the resize, it was misshapen and a pave stone was sticking out. The initial customer service we received after stating our concerns was subpar and I wrote a review describing my experience. I was contacted by JA and my case was escalated to the customer service manager. After my FI spoke with them, it was decided that my ring would be remade due to the issues surrounding this resize (my FI is a design engineer so I'm guessing he was able to make the case for a remake vs repair).

Anyway, here is my ring:

This was when I got engaged

After remaking:

 

[SimoneDi]

Gorgeous ring! Congratulations on your engagement! Glad that JA worked through the issues with you.

 

[RetroTreeGal]

What a gorgeous stone! I’m glad the resizing debacle is behind you.

 

[marymm]

Stunning cushion!

 

[Eli22]

Thank you @SimoneDi !! So very happy things worked out

Gorgeous ring! Congratulations on your engagement! Glad that JA worked through the issues with you.

 

[Eli22]

Thank you @RetroTreeGal ! So am I- I have my FI to thank for it, since he could speak about structural integrity and circumferential blah blah blah, which I think swayed the decision to remake

What a gorgeous stone! I’m glad the resizing debacle is behind you.

 

[Eli22]

Aw thanks @marymm ! My FI surprised me with his choice and I love it!

Stunning cushion!

 

[Ally T]

Such a pretty ring & that diamond is beautiful! So happy to hear JA resolved the issues with a remake.

 

[Madam Bijoux]

Beautiful stone in an exquisite setting!

 

[Bonfire]

What a beautiful stone and that setting is a stunner! Congratulations on your engagement and a gorgeous ring!

 

[Krisking]

It's beautiful! So glad you had a good resolution

 

[Stone Hunter]

BEAUTIFUL stone in a lovely setting! So glad you got it remade. Enjoy.

 

[Eli22]

Thank you @Alex T ! I'm very happy as well The quality on the remake was much better than the original even.

Such a pretty ring & that diamond is beautiful! So happy to hear JA resolved the issues with a remake.

 

[Eli22]

Aw thanks much, @Madam Bijoux !!! The FI did well

Beautiful stone in an exquisite setting!

 

[Eli22]

Many thanks, @Bonfire ! I have my FI to thank for it...he did it all on his own! I didn't even know I liked cushions until he gave this to me

What a beautiful stone and that setting is a stunner! Congratulations on your engagement and a gorgeous ring!

 

[Eli22]

Thank you, @Krisking ! JA totally made it right!

It's beautiful! So glad you had a good resolution

 

[Eli22]

Thank you very much, @Stone Hunter ! We very happy with the outcome

BEAUTIFUL stone in a lovely setting! So glad you got it remade. Enjoy.

 

[JDDN]

Gorgeous stone and gorgeous setting!!! Glad things worked out with a remake and congratulations on your engagement!!!!

 

[nala]

Feel free to post more pics of your gorgeous ring!

 

[ac117]

Beautiful stone! So glad this worked out for you!

 

[Eli22]

Many thanks, @JDDN ! The FI chose well and I’m thrilled with the results of the remake!

Gorgeous stone and gorgeous setting!!! Glad things worked out with a remake and congratulations on your engagement!!!!

 

[Eli22]

Hi @nala ! I will definitely take you up on that haha I can’t stop staring at it! I’m sure you know the feeling, I’m drooling over your beautiful ring

Feel free to post more pics of your gorgeous ring!

 

[junebug17]

Oh my gosh it's gorgeous!! And looks amazing on you - so glad things worked out, congrats to you!

 

[Eli22]

Hi @ac117 ! Thank you!! I’m a very very very happy girl

Beautiful stone! So glad this worked out for you!

 

[Eli22]

Thank you so much, @junebug17 ! I’m over the moon with the way everything’s turned out!

Oh my gosh it's gorgeous!! And looks amazing on you - so glad things worked out, congrats to you!

 

[tyty333]

It turned out really beautiful!

 

[Eli22]

Aw thanks @tyty333 !

It turned out really beautiful!

 

[princessk]

love the detail of the 3 sided stones! Beautiful

 

[bright ice]

Oh, it's very beautiful!

 

[Eli22]

Thank you @princessk ! I absolutely love th details on your ring, especially the diamond- encrusted basket

love the detail of the 3 sided stones! Beautiful