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Florist Problems & Vent

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janinegirly

Ideal_Rock
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Sep 21, 2006
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I''m currently having major issues with my florist--so hoping you all don''t mind the vent.

So my mom selected the florist 6 months ago and booked her (put down a deposit) before I met her. The first time I met the florist..I didn''t really like her style/personality, but I rolled with it. Basically she talks non stop, didn''t take any notes and was just generally scattered. The meeting took about 1 hr longer than it had to because of her constant talking (I''m from NY so more to the point and efficient in my planning style). Oh I should preface this by saying the wedding (and therefore florist) are in NJ so I have to take an 1.5 hour train in for meetings. Meanwhile I have a full time job so usually weekends are the only real time I can set up wedding appointments which is why keeping them short but productive is kind of essential.

So over the past 3 months it''s been nearly impossible to arrange a meeting. And we have yet to have a meeting to discuss exactly what I would like for flowers..our first meeting was very scatterd and just an introductory one. Repeatedly this florst made comments like "you have plenty of time". When all the while I knew I didn''t since I only have wkends to meet her and the summer months are hectic.
So sure enough here we are in the summer and she has zero wkends free since she has booked so many weddings. To be honest she sounds really frazzled, stressed and overworked.

Last night it came to a head b/c i called to try to pinpint a date over next few months to finally meet (My wedding is in sept). Emails were becoming confusing so I figure jsut call. Well sure enough she started chatting and not letting me get a word in edgewise. Everytime I tried to talk she''d interupt and start rambling. She was going off and saying she has so many weddings, her family needs her attention too, she doesn''t have free time just like I don''t have much free time. She said I should priortize my wedding more and take days off and come into town for appointments. She started then going off on discussing how she has 10K weddings this weekend so she is very in demand. I was literally on the phone (at work no less) just saying "uh huh. uh huh. I understand. it must be tough" because that''s all I could fit in. Is it me, but isn''t this her job? She acts like I need understand her personal problems and put my job on the backburner to better accomodate her schedule. The difference is being a florist and accomdating customer IS her main job, not vice versa.
ARGH. I eventually just gave in and let her control the conversation. I''m scared that it''s too late to find anyone else since it''s a late stage and I don''t want to add drama since things are really going well otherwise w/planning. I think I might have to suck it up and coddle the florist but then not tip her or recommend her after everything is done. We also have a deposit down unfortunately. AM I being unreasonable or is this florist a little cooky?
tahnks for listeining and sorry it''s so long!
 
Ok, ask yourself two things:

1) Is this your wedding?
2) Can you suck it up and lose the deposit?

This woman is not doing her job, and by demanding you care about her personal problems and how "in demand" she is, she''s effectively running the show. What if, when you *finally* get a meeting, she tries to convince you what you want isn''t going to work, or promises to give you what you want, forgets, and then gives you something awful? This is your wedding. I''d demand your deposit back, and find somebody else. Yes, it''s close to the wedding. But I''m sure there is a good florist out there somewhere that would be willing to help you out, especially hearing what issues you''ve had with this woman. Remember, you are paying her for a service, and if she''s not providing that service you deserve to take your business to someone who will.
 
princess--yes it''s my wedding and i can just lose the deposit, just hurts to b/c trying to keep the budget under control.

i may have to do so though. I don''t think I would have gone with her if it was up to me, but my mom booked her early on and back then she didn''t know the ropes of wedding planning (like we do now of course
emsmile.gif
).

i agree, this florist has taken over. I tried to get my points across..but she just starts rambling and saying she has no other issues like she does with me with other brides so i just end up giving in or else i''d be on the phone forever..and also because frankly, i''m afraid she''ll just do a crappy job if i confront her too much.
it shouldn''t be this way!
 
No, it shouldn''t. And at the very least, hearing the phrase "I want my deposit back" ought to shut her up long enough for you to say something!
 
Janine,
Sorry you''re having trouble w/your florist. Since your mom booked her, is there any way you can ask your mom to try and talk to her? Did you end up setting a date to go in and see her? I would try to set that date immediately so that you will have time to find someone else if she doesn''t follow through at that meeting or she still seems frazzled and chaotic. I think you may have to let her know that if she is not available to fit your schedule, you''ll have to go w/someone else. And then hopefully you''ll know if she''s serious or not.
Good luck!
 
well i just fired the florist and she''s sending me the deposit back. already booked another florist who actually comes much more highly recommended--thansk for listening and i feel better. i didn''t have time or energy for a high maintenance stressed out florist!
 
I was going to recommend firing her too, but wow, you did it before I could even comment! I''m glad you got the situation taken care of
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WOOHOO! You didn''t even have to swallow the deposit and you got a better florist!
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Life is good. :)
 
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