jeaniefish
Shiny_Rock
- Joined
- Aug 5, 2009
- Messages
- 434
Just wanted to share my current, not so positive experience with Talbots online shopping. I have ordered from Talbots many many times over the years and have never experienced such poor customer service. The items I ordered didn’t work for me. One of them wasn’t even as described( fleece is not the same as French terry!) . When I began to process my return ,the amount to be refunded was less than it should have been. So, I called Customer Service yesterday and waited ,and waited. Finally they automated system gave me a “ call back” option, since there were so many people already ahead of me. Fine with me. However, they never called me back.
I called again this morning and have gone through the same process. I’m ( again) waiting for a call back…will see what happens.
I’m guessing that Talbots doesn’t have enough staff to handle all the questions about existing orders and returns. Just be aware that this may be the case if you order something and then have to call customer service for help. You might be waiting a very long time!
I called again this morning and have gone through the same process. I’m ( again) waiting for a call back…will see what happens.
I’m guessing that Talbots doesn’t have enough staff to handle all the questions about existing orders and returns. Just be aware that this may be the case if you order something and then have to call customer service for help. You might be waiting a very long time!
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