diamond-heart
Rough_Rock
- Joined
- Dec 22, 2006
- Messages
- 13
I would appreciate any advice on a custom eternity ring with size and carat discrepancies.
And is this common practice in the jewelry trade, or should I seek options to have this discrepancy amended?
The ring is beautiful but there are aspects I am dissatisfied with:
I am not happy about receiving a ring with less stones/carat weight than what I was quoted/invoiced for. I received 18 stones at 5.70 CTTW, but I paid a price quoted and invoice for 22 stones and 6.92 Total Carat Weight.
I also am not happy with the flattened U-prong feature inside the ring. As that bellied U-prong, that lifts the ring slightly off your finger, was a unique feature that I really love and motivated me chose this design.
The story: I had my anniversary eternity ring remade because I lost mine. We chose the same jeweler where we had found the first one, a few years back.
To match the lost ring the jeweler searched for similar stones and found Asscher-cuts, which I liked (the first one had square emerald-cut diamonds in U-prong setting).
I was quoted a price for and “Eternity band with 'U' setting. 22 Asscher cut diamonds 6.92 CTTW”
I also received an image of the stones with mention: “a picture of the diamonds we will use to make your band.”
Once fully paid, I received the ring. It was beautiful but with only 18 Asscher cut diamonds, too small, and a new invoice stating these new specs (18 diamonds at 5.70 CTTW).
I inquired about this discrepancy with the jeweler via email (they are in Florida; I am in California). The jeweler was responsive and explained that:
“There was a confusion about the total diamond weight. When I asked him to make another band, he did not have the stones yet. He found a layout of stones, but not knowing how many stones he would end up needing, they had to purchase the 22 diamonds.”
Once he was certain on the number of diamonds needed, he priced the ring to me, but did not change the description in his inventory to reflect the final number of diamonds.
Although, when he made the appraisal for the ring sent to me, he noticed that the description on the original invoice did not match the finished product, so he made the correction on my final invoice.”
As the ring was too small, he asked me to have band & finger size verified locally. I confirmed that the band was ½ size small.
He had the remaining 4 diamonds but would have his bench jeweler check if a diamond was needed.
I got the ring back, without contacting me to discuss preferences. He didn't add a stone because it would have increased by 2 sizes. But wearing it I noticed the inside, under the U-prongs, was flattened, like removing metal from inside. And that was a unique feature that I really liked, and one of the reasons I chose this same deign.
Diamonds used:
Ring too small received:
View attachment 875325
Resized Flat:
(Note flattened inside)
And is this common practice in the jewelry trade, or should I seek options to have this discrepancy amended?
The ring is beautiful but there are aspects I am dissatisfied with:
I am not happy about receiving a ring with less stones/carat weight than what I was quoted/invoiced for. I received 18 stones at 5.70 CTTW, but I paid a price quoted and invoice for 22 stones and 6.92 Total Carat Weight.
I also am not happy with the flattened U-prong feature inside the ring. As that bellied U-prong, that lifts the ring slightly off your finger, was a unique feature that I really love and motivated me chose this design.
The story: I had my anniversary eternity ring remade because I lost mine. We chose the same jeweler where we had found the first one, a few years back.
To match the lost ring the jeweler searched for similar stones and found Asscher-cuts, which I liked (the first one had square emerald-cut diamonds in U-prong setting).
I was quoted a price for and “Eternity band with 'U' setting. 22 Asscher cut diamonds 6.92 CTTW”
I also received an image of the stones with mention: “a picture of the diamonds we will use to make your band.”
Once fully paid, I received the ring. It was beautiful but with only 18 Asscher cut diamonds, too small, and a new invoice stating these new specs (18 diamonds at 5.70 CTTW).
I inquired about this discrepancy with the jeweler via email (they are in Florida; I am in California). The jeweler was responsive and explained that:
“There was a confusion about the total diamond weight. When I asked him to make another band, he did not have the stones yet. He found a layout of stones, but not knowing how many stones he would end up needing, they had to purchase the 22 diamonds.”
Once he was certain on the number of diamonds needed, he priced the ring to me, but did not change the description in his inventory to reflect the final number of diamonds.
Although, when he made the appraisal for the ring sent to me, he noticed that the description on the original invoice did not match the finished product, so he made the correction on my final invoice.”
As the ring was too small, he asked me to have band & finger size verified locally. I confirmed that the band was ½ size small.
He had the remaining 4 diamonds but would have his bench jeweler check if a diamond was needed.
I got the ring back, without contacting me to discuss preferences. He didn't add a stone because it would have increased by 2 sizes. But wearing it I noticed the inside, under the U-prongs, was flattened, like removing metal from inside. And that was a unique feature that I really liked, and one of the reasons I chose this same deign.
Diamonds used:
Ring too small received:
View attachment 875325Resized Flat:
(Note flattened inside)
300x240.png)