I got double-booked!

[codex57]

Hilton San Gabriel seriously sucks! Just got a call today from the director of catering saying she accidentally double booked us. So far, only the ceremony is double-booked. Considering how often she''s lied to us and how incompetent she''s been, I wouldn''t be surprised if the reception got overbooked as well. Trying to figure out what to do right now.

She wants us to move back one hour. Have to see if our vendors (particularly the hair and makeup person) are free an hour early. Then, we''d have to inform all our guests. I''m gonna demand some serious compensation for this crap.

 

[msb700]

oh no!!! this is horrible..but i dont see why *you* should do the moving and changing ur plans! they double booked it after you had booked it initially and they should inform the second party that they need to adjust their timings to accomodate for this mistake..

i would really be annoyed if i were in ur place and i would try my best to have THEM fix the problem and not move my scheduele around for them....

 

[ame]

If you were booked first its THEIR problem to reschedule the OTHER wedding, not yours. And they should be compensating you for all new invites, all new everything and paying the costs of rescheduling vendors.

Call this girl''s supervisor and do NOT just take anything. Get it ALL in writing. Maybe talk to a lawyer.

 

[codex57]

I don''t want to move either, but accordign to her, the other people booked last November and we didn''t book til January. She screwed up and put us in at the wrong time on the computer system. Still unclear why she didn''t catch it until now. The other party agreed to move to an hour later. I really don''t want to move, but even if I got her fired (deserves to be to save future couples the horror of her incompetence), it still doesn''t really fix the problem.

She''s the Director of Catering. Her manager would prolly be the General Manager of the whole hotel. I''m a bit hesitant to go over her head at this point b/c I really can''t see a solution to this w/out someone getting screwed.

Now''s not the time to be nice about it. I asked if she could talk the other party into moving another hour or to before us since my party is the larger one (if she''s gonna piss off just one party, better to piss off the smaller one I thought). She said they couldn''t. I suspect there''s some VIPs she''s afraid of pissing off totally in the other party cuz of her previous behavior.

Since it''s really too late to find another place, I think at this point we''re just trying to see if our vendors can move up an hour early. If so, then I''m gonna make her pay for the whole ceremony basically. In writing. I gotta find time to draft a contract today.

Depending on how things turn out, I''ll post more information. I consider it my duty to warn future brides and grooms about this hotel, altho I suppose the majority of blame lies with the director of catering.

 

[qtiekiki]

That totally suck. We considered Hilton San Gabriel last Septemberr, but that''s before they were opened and didn''t want to risk booking before knowing how services and foods are. I had read a lot of mixed reviews of the place. Some says the food is horrible, and some says the food was great. I don''t think their food and services are consistences. Hopefully your wedding turns out ok, and definitely get her to compensate you for her errors

 

[Tacori E-ring]

That sucks! I am sorry to hear that. I agree with Ame. They made the mistake so I think they need to make up for it!

 

[flutterby]

I wouldnt hesitate to contact the GM of the hotel and express your frustrations. He/She deserves to know that kind of things that are happening in catering. This is simply unacceptable.

 

[codex57]

Stupid catering director didn''t respond when she said she would. I''ve escalated it up to the general manager. Maybe he can give me an honest answer. Wrote a 5 page letter detailing all the lies and stress she put us through.

 

[MissAva]

Not kool

. I would be having kittens.

 

[qtiekiki]

Hopefully everything will work out for you. Kind of off topic, but are you also getting a room there?

 

[codex57]

They''re giving me two rooms for free. Gonna use it for two nights in a row instead. Gives us some place to store a lot of the wedding stuff.

This really sucks. To add to all the stress, my mom''s giving us problems now. I think I''ve just confirmed what I''ve suspected since I was 5 years old, that my mom never loved me. Trying to calm down right now, but at this point, I don''t even want her at my wedding.

 

[qtiekiki]

I hope things get better for you n your mom. Is it cultural or tradition relating stress? I have my share of those with my InLaws.

 

[codex57]

It''s culture/tradition stress. You know, wedding customs. Pretty simple thing, but my mom wrote a nasty e-mail saying it was old and antiquated and she didn''t see why any of it was necessary. Horribly hypocritical cuz my fiancee is doing stuff for her that are basically wedding customs that my mom basically demanded and hounded us to do.

As for the Hilton, we agreed orally to compensation. We weren''t even asking for that much. However, they won''t take the 2 seconds to sign the damn contract. General Manager won''t return phone calls. The Food and Beverage manager was 40 minutes late to our appointment concerning the compensation. HILTON SAN GABRIEL ROYALLY SUCKS! Hilton Corp needs to take away the name from them.