Demelza
Ideal_Rock
- Joined
- Jan 18, 2004
- Messages
- 2,327
Tell me what you guys think about this one: I ordered a mounting for my emerald cut about 3 weeks ago. I was told it would be done by the end of the following week. It wasn't. I called him a couple of times during the following week to get updates. I felt like I was hounding him, but I wanted to know when it would be arriving so that I could arrange to be home to receive it via Fed Ex. I received it exactly 2 weeks from the day it was ordered. Fine. Problem is the head was too small. I had given him the exact measurements off the GIA cert, but the head was clearly too short to accomodate my stone. I called him the same day and told him that the mounting was not made to my specifications. He apologized and said to send it back with my stone. I sent it back the same day and he received it the next morning. His bench jeweler said the mounting could be salvaged through some handy laser work. Great. The mounting did not need to be remade. Now, when I sent him my stone, it was in a simple platinum solitaire mounting. I asked him if he would give me any credit for the platinum if I decided to scrap the mounting. He said sure, he would give me $100. He called me today to say that the ring wouldn't go out today as promised, but that it would definitely be here Friday morning. He then said that the repairs were very expensive and he wondered whether he could use my platinum mounting as payment. I was sort of shocked since it was his error to begin with. Why should I pay him to repair a mounting that was made incorrectly through no fault of my own?? Typically, I would have folded and said, "yeah, sure. I don't want this guy to be out money." But I took my time answering and realized that it is totally out of line for him to ask me for compensation...right?. He said I had a point, but at the very least he would have to get the cost of mounting the stone from me. I said fine, even though he never mentioned anything about this when I originally sent my stone to him. I'm worn out by what have been some very unsatisfactory jewelry buying experiences over the years. Why can't things be done when promised? Why do I always feel like I have to be a pest in order to get what I've paid for? I don't mean to sound overly dramatic, but this phone call just didn't sit well with me today.
What do you guys think?
What do you guys think?