Jeweler wait time

[Sydney916]

Hi, just wondering if this is a normal wait time. I took my ring to the jewelers on January 14th for cleaning and she told me my diamond was chipped. She told me to file a claim with jewelers mutual and that she could help me find a new diamond. She told me to leave the ring with her, which I did. I filed a claim the next day. Jewelers mutual informed me that they contacted her on the 18th asking for an estimate of how much it would cost to replace. It’s almost 3 weeks and she still hasn’t provided them with the information. Is this normal? Do I need to be patient or should I go pick up the ring and find a new jeweler? Thanks

 

[Lookinagain]

I'd go pick up my ring. I would expect she should have answered them sooner. At the least, it's poor customer service. She has your ring, and is keeping you from moving forward with your claim. Honestly, I wouldn't use her to replace my diamond just for those reasons.

Just curious, did she show you the chip when you dropped off the ring?

 

[Sydney916]

Thanks for your reply. I’m worried since it’s taking her so long to reply it will also take a long time to actually get a new stone and set it. She did show it to me. I’ve used her before and have never had service like this. JM said I could switch as long as she hasn’t done anything that would incur any fees