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Needing moral support!!!!

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mingagreen

mingagreen

Shiny_Rock
Joined
Aug 23, 2004
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490
Well as some of you know I had my e diamond reset into a new custom setting a few weeks back. It was a design that wasn''t my original intention, but I liked it. I had a few bumps along the way, but the jeweler was more than accomodating and patient. Well, after taking it back to have some minor things tweaked and leaving the store feeling pretty confident that I loved my ring...... I don''t love it. There are so many things about it that I don''t like it is making me sick. What started it was the fact that they did fix the imperfections but in the process caused new ones. It looks shody, pitted and uneven. I looks obviously worked on in one area. I really don''t know what to do. Aside from the the craftmanship of it there is something about it that isn''t working for me. I think one of the problems is that I wanted to showcase all of the diamonds in it,(pave'') and when you look at it from the top all you see is my center stone and a whole lot of metal. It is rediculously hard to keep clean, b/c of the design, AND it has fuzz attatched to it all the time either in the prongs or on the pave''.
WOW, that was a vent!!! So i am going to contact the jewler soon, I know I can''t wait too long I just don''t know what to say. I was to the store so many times during this process, which is fine, but I am worn out! It is a daylong ordeal to go there, not to mention expensive, me driving a gas sucking Landcruiser! (no one fault but my own!!) Parking and tolls...........
Well thanks for listening
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Wow, that really sucks! I completely understand your frustration. I think if you could try to get your money back and start over, that would be the best thing. Is that even a possibility?
 
Well Daniela, I really don''t know. I think they only do credit. I REALLY wish I would have gone with a more local jewler, hindsight..........
I think part of my problem is that I don''t know how to handle this situation b/c i feel like part of the problem is that I don''t like the design, however, I feel like it is partly their doing b/c when I went in armed with my collage of pics they pulled this ring out, although it wasn''t exactly like the ones I was wanting. It was also desinged for a MUCH larger diamond and would probably look awesome if my diamond was three times the size it actually is.
 
oh, I am so sorry to hear that - you should not have to "deal with it" you wil be lookngi at it all day every day for the rest of your life, so it needs to make you happy. I would talk to them, and hopefully they will give you abreak of some sort. I hoe it all works out, and I''m sorry to hear about it!
 
Thanks Treysar. Remember my ring is similar to yours, although it is prong set.
 
OH minagreen,
I am so sorry to hear that!! You worked so long and so hard on that ring I remember and drove a fiar ways too. They took a long time on it as I remember, I hope you can work something out. I am so sorry.
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Thank you all for the support! I have to figure out how to handle this in the best way. Something has to happen, but honestly I am scared!!! I don''t want to start crying in front of the guy but I feel like that is what might happen. I am deffinately losing sleep over this.
 
This is exactly how I felt when I got the first version of my pear/halo reset that was just WAY off scale from what I wanted. In a way it was almost what I wanted, but in other major ways it was way off base. I felt like they (the jewelers) were going to tell me, "Well, you paid for it and walked out with it 2 days ago, so it''s yours." I was petrified to go in there and bring the ring back, but I knew I would never wear the ring as it was.

I would bring the ring back if I were you, without a doubt. I would say something like, "I have tried to love the setting of this ring. I have really tried. But I can''t. This ring deviates from the original design in X ways, and although these changes were not approved by me, I have tried to live with them. And I can''t. Furthermore, there are some workmanship quality problems that are unacceptable to me, including x, y, and z."

I doubt you will have an easy time of getting your money back, if it''s possible at all. You may have to settle for getting another setting out of them. Is it possible for them to do the setting as you originally wanted, so the collar around the diamond is made smaller and will sit flush with the stone? I know you''d rather not deal with them anymore. I''m just not sure how feasible that is due to the time that has passed. Good luck - we''re here for you. I wanted to throw up the entire day that I was going to return the ring to the jeweler''s after work. I know how stressful it is. But in the end, you do need to love you ring....good luck. *fingers crossed*
 
Sorry to hear of your trouble...you said that the jeweler had been accomadating and patient...I suspect that he/she will understand that it just doesn''t work for you...and will work with you on a new diesign...

Best of Luck
 
Date: 4/13/2005 10:25:52 AM
Author: FireGoddess
This is exactly how I felt when I got the first version of my pear/halo reset that was just WAY off scale from what I wanted. In a way it was almost what I wanted, but in other major ways it was way off base. I felt like they (the jewelers) were going to tell me, ''Well, you paid for it and walked out with it 2 days ago, so it''s yours.'' I was petrified to go in there and bring the ring back, but I knew I would never wear the ring as it was.



I would bring the ring back if I were you, without a doubt. I would say something like, ''I have tried to love the setting of this ring. I have really tried. But I can''t. This ring deviates from the original design in X ways, and although these changes were not approved by me, I have tried to live with them. And I can''t. Furthermore, there are some workmanship quality problems that are unacceptable to me, including x, y, and z.''



I doubt you will have an easy time of getting your money back, if it''s possible at all. You may have to settle for getting another setting out of them. Is it possible for them to do the setting as you originally wanted, so the collar around the diamond is made smaller and will sit flush with the stone? I know you''d rather not deal with them anymore. I''m just not sure how feasible that is due to the time that has passed. Good luck - we''re here for you. I wanted to throw up the entire day that I was going to return the ring to the jeweler''s after work. I know how stressful it is. But in the end, you do need to love you ring....good luck. *fingers crossed*
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FG brought up some good points. And hopefully your jeweler will be just as professional. In the business world, a positive experience will rarely be told to 5 other people. A negative experience can reach up to 20 other people! Jewelers are no exception to this and if your jeweler is reputable, then he''ll want to rectify your dissatisfaction and make it right, so you''ll tell others about the end result...a positive experience. Good luck to you!
 
Thank you Diane!!

Fire, I know you know what this is like!! I tried to love my ring, I gave it a few weeks and it just aint happenin!!! I am hoping at the least we can have a new ring made, I did enjoy worrkIng w/ this jewler it''s just so darn hard to have them SO far away, I can''t just run down there, I must plan........... Friday is the day!!!! ( Any news on your remake Fire?)
 
I''m hoping Friday is the day for me as well....
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I absolutely agree Achi, I head about this jewler from a friend who had a great experience with them, word of mouth is an amazing marketing technique! And when a jewler is on a "row" it is imperative they do quality work. I am not sure what happened with my ring. It was so overwhelming, you plan for this for over a year and it turns out to be not what you expected.
 
Mingagreen,

I''m so sorry for your despair. Having gone through a full year''s disappointments with a jeweler designing a custom wedding set for me and then ultimately not having it work out, I know the heartache you are feeling -- emotionally drained is an understatement.

First thing is to talk to the jeweler about your feelings and find out what he offers as options. Hopefully, as a professional, he will want to make you happy and keep his reputation intact regardless whether of whether he comes out ahead financially. You may both have to make some sacrifices to get what you want. Would you feel comfortable starting over with a new design with the same jeweler? If not, you need to keep that in mind during your negotiation.

Good luck and keep us posted. We''re here for you to vent when needed.
 
Date: 4/13/2005 10:38
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4 AM
Author: mingagreen
Thank you Diane!!

Fire, I know you know what this is like!! I tried to love my ring, I gave it a few weeks and it just aint happenin!!! I am hoping at the least we can have a new ring made, I did enjoy worrkIng w/ this jewler it''s just so darn hard to have them SO far away, I can''t just run down there, I must plan........... Friday is the day!!!! ( Any news on your remake Fire?)
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I did the same thing, Minagreen. My initial jeweler was over an hour away, plus a toll road, and I''d plan our visits on Fridays. It would end up basically a whole day off work and juggling kids'' schedules to make a trip to see him. A year of that was no walk in the park. My new jeweler was also an hour away (no toll road thank goodness), but he was right on schedule at every step along the way. I drove out to see them several times, but every visit ended positively, and in 3 weeks I had my rings -- what a difference from my first jeweler.
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Are you going to the same jeweler ? Will they take the setting back or anything ?

If you are starting from scratch... does it make sense to go for a safer bet ?
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Well yes I am going to "go" with this jewler, as of right now! I hope that if I express myself enough they will do right. I have enjoyed working w/ them I am just scared that #1 they are going to say something like well you shouldn''t have left w/ the ring if you weren''t happy w/ it and #2 I am financialy responsible for a remake. Honestly there are things wrong with this ring. The pave'' is pitted and choppy looking. I think if the ring was perfectly made I would have grown to love it but the fact that it isn''t perfect has gotten me to this point. I think if they did offer to remake or if that is the agreement we came to I would go w/ my original desing which was like the micro pave'' for a RB on the DCD site, or like Ritani endless love. I am concerned though b/c what if they did remake it and the craftsmanship of it was still not up to my standards.......
 
Thank you all for your support! I know that alot of us lately have had custom ring issues and it feels good in a sense to know I''m not alone!!!!
 
Date: 4/13/2005 2:18:14 PM
Author: mingagreen

I am concerned though b/c what if they did remake it and the craftsmanship of it was still not up to my standards.......
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Did they make the stock ring they showed you that you loved, and tried to emulate with your ring? I recall you posting a picture of the original from the jewelry store, no? If that is the case, I wouldn''t stop till you get a ring that looks exactly like that. If they were capable of making it the first time, they should be able to make it again. Don''t stop till you get what you want. Though admittedly, there is a limit to the emotional trauma that one should have to endure...if they don''t get it right this next time, I''d try to get out of the thing altogether with them.
 
If you are unhappy about the workmanship, I would definitely show them all of your concerns. And if they made this ring differently from what you originally asked for, then I don''t think they should say a single word to you about additional price because basically you have tried your hardest to love this ring the way they made it and it just isn''t happening!

I''m so sorry this has been such a pain for you....
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Man, haven''t we heard a lot of custom work problems lately???
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Mingagreen - their stock ring that you want yours to look like is AWESOME. If they still have that ring, ask to see it and compare it to yours. Yours does look different. Perhaps you can even point out where their workmanship is subpar on yours.

Pics of the ring you want yours to look like (pulled off another thread):

minga21.jpg
 
another

minga22.jpg
 
Minga''s ring:

mingasring.jpg
 
I'd wish the initial model came with a stone already set...

Those prongs don't seem to allow that the diamond actually fits close to the bezel rim - there's always going to be a rather large gap there. And the rim of diamonds would still be facing sideways. It may be that remaking the ring on the same model would correct such details - at this point, I don't quite see how
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As much as I remember, this ring should have looked like THIS plus the diamond accents on the band. There's no way to get there by covering a standard four prong head with a load of platinum. The contruction of the head is quite different. It may be that the same jeweler can do it (without the shortcut of using a model they have already made). But it is different. Hope this does not sound too bad
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Ana''s definitely right that redoing the same design won''t get you more diamond bling from the top view...even if the stone could sit flush with that halo, the halo does not extend outward from the center stone, it extends downward, and at a very sharp angle (if it did so gradually, you''d see more diamond)...
 
i agree with Ana, it doesn''t look like that design will let your stone fit snug, there will be a gap, do you like that? Your ring does look a lot different that the stock ring, there seems to be a lot more metal for some reason. Could you buy the stock ring? Do you have any pics of exactly how you want your ring to look? sometimes, it''s hard to tell from a stock ring what the finished product will look like with a stone in. There was a setting at my jewelers that had pave around the basket like i thought i wanted. later, when i saw someone''s completed ring with that setting, the diamond sat on top of the pave, kinda like a cloud. i realized that was not at all the look i wanted, but would not have known without seeing the stone set. i''m so sorry for your disappointment and i hope your jeweler will work with you to remedy the situation.
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Well the jewler didn''t make the ring i used as an example, it was a stock ring. It was made for a 1.5ct diamond, I only have a .52 so they had to downsize quite a bit and something was lost in the process. The pave on my ring looks nothing like that ring, i can tell from the pics!! Thank you for posting them Fire. I think the top down view, on the stock ring, was made so that the center diamond was almost all you saw and the angled pave'' was like a collar. The head on the stock ring was "full sized" and not "sunk" in like mine.
 
are you going to try to keep the same design and just have it redone or do you want something different?
 


If the ring is to look like the stock sample, everything about it has to be scaled to fit your diamond... Or some other design solutions need to be made. It doesn''t look like this happened - they must have "shortened" the collar and sunk the four prong head : perhaps the easiest thing. The result was predictable - they should have told you the ring will look differently than the model and exactly how.

I cannot know what this particular jewelry show is confortable making... Perhaps they didn''t attempt to go for your initial project just because they know it cannot be done there.


Anyway, a certain ring reminded me of yours.
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I don''t have a picture of the very thing, but it must be intended as a knock-off the the model below (with a monogram instead of the Chopard "thinghie"). The ring looks like it is one solid piece set with rows of tiny diamonds in all the right places. Around the main stone they put a rather wide rim covered with micropave. You''d say there is allot of metal there, but the whole construction looks airy.


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Hello all.
I think if given the opportunity to do a remake I would go w/ a different design. I would be afraid this design will never look right. One thing I keep recalling is when I initially looked at this ring, I had a bunch of pics, including the one the Ana has linked, and I said I DEFFINATELY want the diamond to be set like tha, can that look be achieved with the 4 prong head? They assured me that they would be able to get the pave'' edge very close to my diamond. Then when they set it it was miles away! I told them I did not like it that way, they unset it, set the diamond in a new head, and THEN placed the head in the ring. And you can see the space that is there, it is better but it is still too much for my eye. Alot of my friends have said they like the darkness behind my diamond, it makes it look like it is floating, blah blah blah!!!! I think I could possibly get into it if the pave was different. It just looks like the ring was thrown together. This is so tough. I think I need to make a list of all things wrong and different from my original plan!!
 
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