Taurus2313
Brilliant_Rock
- Joined
- Dec 28, 2017
- Messages
- 603
I hope that I am posting this in the right place. I looked through the different forums but couldn't make out a definite place to post this so please forgive me if it is the wrong forum. I had a buyer contact me around the 14th of September about placing a down payment on a ring that I had for sale and then paying the rest of it at a later date. I have never done something like that before but I thought about it and agreed to do it in order to help him out because his girlfriend really wanted the ring. So we agreed on a partial down payment and the rest would be due before the end of the month. I told him that if I haven't heard from him by the end of the month that I would send an invoice for the remaining balance due. I never heard back from him so I sent the invoice and he paid it. All is good so far. I emailed to ask if he would be able to sign for the delivery if I sent the package via Signature Confirmation. He said yes. I paid extra out of my pocket for Signature Confirmation upon delivery, packaged up the item for shipment last night and told him that I would be sending the tracking number for the shipment once it was in the hands of the post office. The post office picks the item up today and it is on its way to him. I email him the tracking information just as I do for every sale I have always had. He then emails me back to tell me that thats his old address. He lives in another state now but It’ll get rerouted to him though. I then respond back with he might want to update that information in Paypal then as I just ship to the address listed on the Paypal transaction/invoice. He then responds with this "I hardly use PayPal but you know I just realized that was my old apartments address so it won’t be forwarded to me. Did you already send it out?" I responded with Yes, it is gone. Reminding him that I had told him the night before that once it was in the hands of the post office that I would be sending him the tracking information and I cant be responsible for wrong addresses in Paypal. That is the responsibility of the Paypal Account Holder to make sure that the information in Paypal is correct. Well he fires back saying that it was not his fault that an assumption was made as there were multiple addresses on file for his paypal account. The only thing that was asked is if there was someone home to sign the package. He then stated that it will cost him to get the package intercepted and he believed that he should be reimbursed due to an assumption being made rather than a confirmation being made.
I responded by saying that it is the responsibility of the Paypal Account holder to keep their information up to date and correct. I cannot and will not be held responsible for the fact that it was not correct. I have no control over what address is listed in his account. I only and always ship to the address listed on the Paypal invoice at the time I print the shipping label so that I am covered under the Paypal Seller Protection Program. He was more than welcome to call Paypal and ask them himself who is the one responsible for keeping 'HIS' account information up to date.
I was sorry but this is not my fault.. I only asked him if he would be there to sign for the package upon receipt thereof because I sent it with signature confirmation which costs extra and he did not pay for. I paid extra for that service. As per the listing just regular First Class Mail shipping was included. I shipped his package just as I do every other package that I ship with any sale that I have. I always ship to the address listed on the Paypal Transaction page and invoice. Most people keep these addresses up to date and accurate.
He was the one that came to me and asked me to do something that I normally don’t do with a sale and that is to make a partial payment and basically put the item on Layaway. I agreed to do this in order to help him out. Again knowing this he had plenty of time before the end of the month to make sure that any shipping addresses in his Paypal account were up to date and accurate. I said I was sorry but he would be responsible for any fees associated with the rerouting of the package since his address was not correct in Paypal.
He then comes back at me with threats to contact Paypal and Diamond Bistro saying this:
"I will contact PayPal and also Diamond Bistro as I find this unacceptable. I had multiple addresses on file and there was no confirmation of the address which can lead to someone stealing the ring. That was an assumption you just admit that you make as a seller which can lead to you making a mistake. I didn’t make the mistake of sending it to the wrong place. So I definitely believe it is your responsibility to reimburse me for the mistake that was made. I appreciate you being flexible but again there was no confirmation and I have record of that through this email."
Of course I am very nervous and upset by this time so I call Paypal to make sure that I have done as they require in order to be sure to be covered under the Paypal Seller Protection Program. They state that I have done nothing wrong and they agreed that it was the buyers responsibility to make sure that his account information was correct and up to date. I cant be held responsible for him NOT keeping that information accurate. I told them that he was expecting me to pay the fees associated with having to have his package rerouted and I told him that I was not going to be responsible for that either. They said that they have everything on file and I will be covered in case he tries to file a complaint. This whole thing is VERY
UNNERVING!! I have never had anything like this happen before and I don’t ask every buyer if their shipping information is correct before sending them a purchase. Again it is their responsibility to make sure that the address in their Paypal account is indeed accurate and up to date. I don't see that it is my responsibility to make sure of that with every buyer or sale. Paypal told me that if he had any questions about this issue to direct him to contact them which I have done.
Has anyone else experienced a buyer or situation like this before??
I need some words of advice or encouragement here..
I responded by saying that it is the responsibility of the Paypal Account holder to keep their information up to date and correct. I cannot and will not be held responsible for the fact that it was not correct. I have no control over what address is listed in his account. I only and always ship to the address listed on the Paypal invoice at the time I print the shipping label so that I am covered under the Paypal Seller Protection Program. He was more than welcome to call Paypal and ask them himself who is the one responsible for keeping 'HIS' account information up to date.
I was sorry but this is not my fault.. I only asked him if he would be there to sign for the package upon receipt thereof because I sent it with signature confirmation which costs extra and he did not pay for. I paid extra for that service. As per the listing just regular First Class Mail shipping was included. I shipped his package just as I do every other package that I ship with any sale that I have. I always ship to the address listed on the Paypal Transaction page and invoice. Most people keep these addresses up to date and accurate.
He was the one that came to me and asked me to do something that I normally don’t do with a sale and that is to make a partial payment and basically put the item on Layaway. I agreed to do this in order to help him out. Again knowing this he had plenty of time before the end of the month to make sure that any shipping addresses in his Paypal account were up to date and accurate. I said I was sorry but he would be responsible for any fees associated with the rerouting of the package since his address was not correct in Paypal.
He then comes back at me with threats to contact Paypal and Diamond Bistro saying this:
"I will contact PayPal and also Diamond Bistro as I find this unacceptable. I had multiple addresses on file and there was no confirmation of the address which can lead to someone stealing the ring. That was an assumption you just admit that you make as a seller which can lead to you making a mistake. I didn’t make the mistake of sending it to the wrong place. So I definitely believe it is your responsibility to reimburse me for the mistake that was made. I appreciate you being flexible but again there was no confirmation and I have record of that through this email."
Of course I am very nervous and upset by this time so I call Paypal to make sure that I have done as they require in order to be sure to be covered under the Paypal Seller Protection Program. They state that I have done nothing wrong and they agreed that it was the buyers responsibility to make sure that his account information was correct and up to date. I cant be held responsible for him NOT keeping that information accurate. I told them that he was expecting me to pay the fees associated with having to have his package rerouted and I told him that I was not going to be responsible for that either. They said that they have everything on file and I will be covered in case he tries to file a complaint. This whole thing is VERY
UNNERVING!! I have never had anything like this happen before and I don’t ask every buyer if their shipping information is correct before sending them a purchase. Again it is their responsibility to make sure that the address in their Paypal account is indeed accurate and up to date. I don't see that it is my responsibility to make sure of that with every buyer or sale. Paypal told me that if he had any questions about this issue to direct him to contact them which I have done.Has anyone else experienced a buyer or situation like this before??
I need some words of advice or encouragement here..
I have done nothing but bend over backwards for this guy to try to help him out and was so upset that he would even threaten me like he did. Everything had been cordial with him up until this point so I had no idea that there would ever be a problem. I can only see one address on the Paypal transaction/invoice so that is the one that I shipped to. I do everything (Printing Shipping Labels, Packing Slips, etc.) right within my Paypal account so everything will be there in black and white.
Yes, I always do this as it is also shown on my listings too. I try to very accurately describe all my items for sale to the best of my ability and add lots of photos and videos to avoid any confusion. I do include a note about it being a final sale on the invoice but if a claim is filed in PP I am not sure how much that would hold water..You know how PP is.. They shoot first
Got me all nervous and upset! I didn't appreciate his nasty tone, his threats and the fact of him trying to blame me for something that was his fault!
You would think that if you are going to be shopping online that you would make certain that your "ship to" address information is correct and up to date!
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