Ripped off by Bloomingdales!

[bebe]

I also bought two Crislu DBTY necklaces while in Bloomies. They shipped them to me - EMPTY !!!
Working on that - hope they reship ASAP.

 

[PrincessDijon]

Oh no bebe!

Hope it all works out for you!!!

*Dust*

 

[Linda W]

bebe, that is awful. I hope you get them asap.

Linda

 

[MichelleCarmen]

Oh, no. I wonder if someone in shipping stole them?

 

[bebe]

It appears the UPS box was not tampered with, so the mistake must have happened instore.
I have talked with an assist. mgr. and she promises me she will get back to me soon.
Hope so, this kind of thing just burns me up.

 

[Diamond*Dana]

Oh no, that is no fun opening an empty box (or two)! I hope that they straighten this out soon!

 

[puffy]

that sucks BIG time! did it get straightened out?

 

[bebe]

Nope, not yet. A mgr. said she would have to investigate.

Funny how my Chanel goodies made it, but the cheap stuff was stolen!!

I really want those necklaces. Nice ones are hard to find.

 

[Kaleigh]

Ughh, that''s awful.

 

[puffy]

YIKES!!!! hope you get them soon. but yay for the chanel stuff, which is gorgeous by the way!

 

[bebe]

I am getting a bit peeved with Bloomies on this issue.

The Mgr. of Fashion Jewelry has yet to get back with me.
I left 2 phone messages asking what the status of her
investigation is. I don''t care who did or did not take my
necklaces, I just want what I paid for.

Friday will be a week since I first called. I''m wondering at
what point I go the store general Mgr.?

 

[neatfreak]

I''d call the store general manager NOW.

 

[bebe]

Well, I did call the store mgr.

Shortly after I made that call, Miss Jewelry Mgr.
called me and said she shipped the necklaces.

Why does it take this much effort to get decent, deserved
customer service. It''s a shame she had to be prodded and
pushed to do what she was supposed to do!

On the flip side, when I bought the Roberto Coin
Seahorse from Bloomies, the RC Rep. was there.
This sweet woman jumped on the subway
and went to the RC headquarters to retrieve
the seahorse for me. That is service!!

 

[Diamond*Dana]

Finally! It is a shame that you had to put so much effort into it...all you should have been required to do is pay. I hate when customer service is not up to par. It really makes me not want to do business with the guilty parties again.
I am glad that it was taken care of for you.

 

[Rhea]

I''m glad it''s being taken care of! It shouldn''t have taken a week for them to sort it though.

 

[UCLABelle]

How awful and strange!!!!!!!!!!!!!!!!!!!!!!! Hope it works out.

 

[bebe]

Belle, yes in the end the necklaces were shipped. But only after numerous phone calls and one to the mgr.
I feel it shouldn''t have happened like that, but I do realize as humans we all make mistakes. This error was brought
to the attention of 3 different asst. mgr.''s and finally a mgr. In today''s awful economy, people being careful with
their spending, one would think service would be important.