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Very disappointed with whiteflash setting

Z

zane2729

Rough_Rock
Joined
Nov 24, 2021
Messages
9
1639295938217.png1639296005555.jpeg
i want like round tab pong like Tiffany, whiteflash tell me can custom made foe me ,
but see the ring very different~

i think my ring pong too big and long....
Is this normal? My requirements are too high ?
or my diamond small, so see the pong will too big?
my diamond is 6.74mmX 6.72mm

Another problem
They sent me a Ringsizer to check the size,and i select NO5 size
but the actual ring is smaller than the sizer NO5... now i am not sure fit my girl friend ,
I can wear NO.5 sizer
but whiteflash NO.5 size ring can't ,


i dont know how to do, very upset and disappointed
Ringsize fitsize or little big wil better?




1639297473795.png
 
What was their response when you reached out to customer service? Seems like these are issues that can be easily fixed.
 
Give them a call or email them. As @kgizo said, these are all things that are easily corrected.
The diamond is beautiful, by the way!
 
Firstly, I’m sorry you’re upset and confused at a time that should be exciting. Knowing that a problem will be addressed is not the same as plain sailing to start with in terms of overall stress encountered.

Have you spoken to their customer service yet? What did they say about the sizing problem? Is the sizer they sent you one of the adjustable ones? If so, they have enough stretch that you can pull them over knuckles to fit whereas a ring can’t stretch as it’s a fixed size. Might that explain the problem?

I don’t personally like the prongs as they seem to overwhelm the stone, but you say the ring was custom? Was the cad you signed off on similar?
 
DejaWiz said:
Give them a call or email them. As @kgizo said, these are all things that are easily corrected.
The diamond is beautiful, by the way!
Click to expand...

I like the aca diamond , but setting…
 
Your complaints are valid. And these issues are very simple to resolve.

PS provides a powerful and wide-reaching medium through which to air concerns; maybe I’m a dinosaur but choosing to permanently damage a vendor’s reputation, which expressing public dissatisfaction absolutely and obviously does - without even communicating with the vendor and giving them a chance to remediate - strikes me as exceedingly unreasonable.
 
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Right, they are closed on the weekend. So Monday morning you can contact them and ask your questions. I am sure they can adjust the prongs and be sure your ring is a size 5. The plastic blue piece says size 5 on it?
 
As a customer of one of the few pricescope-recommended super ideal vendors, you have the right to share your experience with that vendor, including your dissatisfaction with the vendor, on this forum. Hopefully this will be easily fixed. I am sure it’s disappointing, though, that such an important purchase wasn’t quite right.
 
Are you are basing your fiancée's finger size off what can fit on your finger?

This may be counter to other's options but I do not believe in resizing a ring multiple times. Propose as is and mention the prongs will be tweaked (by whiteflash or by another vendor). Once you determine if the size fits her, then send it in for sizing changes and prong modifications.
 
yssie said:
Your complaints are valid. And these issues are very simple to resolve.

PS provides a powerful and wide-reaching medium through which to air concerns; maybe I’m a dinosaur but choosing to permanently damage a vendor’s reputation, which expressing public dissatisfaction absolutely and obviously does - without even communicating with the vendor and giving them a chance to remediate - strikes me as exceedingly unreasonable.
Click to expand...

I agree with this. I have had issues with vendors and always go to the vendor first.

I think it is fair to share your experience and you should, but I would give the vendor a chance to fix it or address it first. How a vendor deals with a screw up, a mix up, a problem, whatever you want to call it, speaks volumes as to the business. I think they'll make this right for you, of course, but it makes sense to talk to them first and then do a quality review, in my opinion only.
 
If the blue sizer says 5- that is a 5 1/2
 
I only had one whitefish ring... I ordered my usual size 5.5 and it was very tight when it arrived. I assumed that their sizes either run very small or they made a mistake
I didn't keep it so didn't have to worry about fixing it, but I think their sizing might be inconsistent
 
zane2729 said:
558390CC-1F72-4F42-89E3-E6A123BEF870.jpegDark blue sizer is bigger than sky blue sizer!
same No5 , but size not same
They sent me the sizer
So I was misled by their sizer…
Click to expand...

Wow, I can see the difference...bring that up when they contact you back, because if there's a problem with the manufacturer of the ring sizers, then Whiteflash should definitely be made aware of it so that they can communicate the issue to their supplier, whom should be able to contact the manufacturer.
 
Whiteflash sent you two sets of plastic sizers?
 
zane2729 said:
1639295938217.png1639296005555.jpeg
i want like round tab pong like Tiffany, whiteflash tell me can custom made foe me ,
but see the ring very different~

i think my ring pong too big and long....
Is this normal? My requirements are too high ?
or my diamond small, so see the pong will too big?
my diamond is 6.74mmX 6.72mm

Another problem
They sent me a Ringsizer to check the size,and i select NO5 size
but the actual ring is smaller than the sizer NO5... now i am not sure fit my girl friend ,
I can wear NO.5 sizer
but whiteflash NO.5 size ring can't ,


i dont know how to do, very upset and disappointed
Ringsize fitsize or little big wil better?




1639297473795.png
Click to expand...

Hello @zane2729 ,
I sincerely apologize for your disappointment with the fit and prong treatment of your engagement ring.

As your Whiteflash consultant reported to you by email this morning, you will be hearing from our customer care group today with instructions on how to return your ring to us so that we may address the issues.

I am truly sorry for your inconvenience.
 
yssie said:
Your complaints are valid. And these issues are very simple to resolve.

PS provides a powerful and wide-reaching medium through which to air concerns; maybe I’m a dinosaur but choosing to permanently damage a vendor’s reputation, which expressing public dissatisfaction absolutely and obviously does - without even communicating with the vendor and giving them a chance to remediate - strikes me as exceedingly unreasonable.
Click to expand...
Why can’t share my experience?
Why Whiteflash make it bad but I can’t talk about..

Unfair to me ,
I also want share my joy with the ring !
You know what meaning for the engagement ring ?

If someone want order with Whiteflash , they diamond is beautiful, but need careful they setting and ringsize,

I don't want anyone to be like me
they have two ring size standard ,and careless setting
 
zane2729 said:
Why can’t share my experience?
Why Whiteflash make it bad but I can’t talk about..

Unfair to me ,
I also want share my joy with the ring !
You know what meaning for the engagement ring ?

If someone want order with Whiteflash , they diamond is beautiful, but need careful they setting and ringsize,

I don't want anyone to be like me
they have two ring size standard ,and careless setting
Click to expand...

Here is my opinion for what it is worth. I would never post a negative review here, or anywhere else, if I hadn't first contacted customer service and tried to rectify the issue. That is what customer service is for. If you had contacted CS first and gotten no resolution, then yes, post something negative. But no vendor delivers perfect items 100% of the time. The question is whether they make it right or not. I am not a WF repeat customer so have no issue to defend them here. But posting about something before you have dealt with customer service, isn't fair to them either.

also, can you answer the question about whether WF sent you two different ring sizers for the purchase of this particular setting? Or were the two sizers provided for different inquiries? I'm just wondering if the sizer depends on the company that produces the setting since WF does sell settings from multiple vendors.
 
Lookinagain said:
Here is my opinion for what it is worth. I would never post a negative review here, or anywhere else, if I hadn't first contacted customer service and tried to rectify the issue. That is what customer service is for. If you had contacted CS first and gotten no resolution, then yes, post something negative. But no vendor delivers perfect items 100% of the time. The question is whether they make it right or not. I am not a WF repeat customer so have no issue to defend them here. But posting about something before you have dealt with customer service, isn't fair to them either.

also, can you answer the question about whether WF sent you two different ring sizers for the purchase of this particular setting? Or were the two sizers provided for different inquiries? I'm just wondering if the sizer depends on the company that produces the setting since WF does sell settings from multiple vendors.
Click to expand...

I disagree with you. I believe when buying from somewhere like WF and paying the premium it should be made correctly and with precision the first time. @zane2729 is well within his right to be disappointed and upset with the quality and workmanship of his ring, which shouldn’t have been sent out like that. A happy moment of receiving the ring has now been tainted with disappointment and the hassle of having to send it back to get it fixed. I welcome posts like this as I believe it promotes better customer service and ensures quality checks are done better for their next customer. Negative experiences shouldn’t be kept a secret, all experiences positive and negative should be shared.
 
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lanz88 said:
I disagree with you. I believe when buying from somewhere like WF and paying the premium it should be made correctly and with precision the first time. @zane2729 is well within his right to be disappointed and upset with the quality and workmanship of his ring, which shouldn’t have been sent out like that. A happy moment of receiving the ring has now been tainted with disappointment and the hassle of having to send it back to get it fixed. I welcome posts like this as I believe it promotes better customer service and ensures quality checks are done better for their next customer. Negative experiences shouldn’t be kept a secret, all experiences positive and negative should be shared.
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Well, we all have different ways of dealing with things and each are entitled to our own opinions, which is why you and I disagree on the proper way to handle this issue. And yes, Op is well within his right to be disappointed and upset. No argument there. I just believe that contacting the vendor for a resolution is the first step that should be taken, not the second, or third.
 
lanz88 said:
I disagree with you. I believe when buying from somewhere like WF and paying the premium it should be made correctly and with precision the first time. @zane2729 is well within his right to be disappointed and upset with the quality and workmanship of his ring, which shouldn’t have been sent out like that. A happy moment of receiving the ring has now been tainted with disappointment and the hassle of having to send it back to get it fixed.
Click to expand...

I agree. Engagement ring is a very emotional/expensive purchase. I think people of this forum are so used to buying expensive jewelry so it's a no brainer for us to wait for the vendor to make it good... We are used to tweaking and re-tweaking our jewelry until we achieve some level of acceptable perfection, but It's different for most people outside of this forum.
I totally understand his disappointment and wanting to share it with public
 
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Lookinagain said:
And yes, Op is well within his right to be disappointed and upset. No argument there. I just believe that contacting the vendor for a resolution is the first step that should be taken, not the second, or third.
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This.
And as a general approach to conflict resolution in any facet of #Life, non-specific to jewellery.

I still don't understand what's going on with the ring sizers, but I think maybe some of that discussion is getting lost in translation. No matter though, WF is aware and involved.
 
yssie said:
This.
And as a general approach to conflict resolution in any facet of #Life, non-specific to jewellery.
Click to expand...

100% this: addressing issues directly with the vendor as the first steps is the most respectful for all concerned. It’s also arguably the most likely to get one a resolution and maintain the possibility of a healthy future relationship.

I do, however, think that a vendor’s hit rate of first time successes vs misses is really useful information to have available to consumers and can only be built up over time if these resolvable issues are made public. Especially for engagement rings as previous posters have raised, where timelines are planned and emotions run high, these sorts of problems carry greater implications. Also for international customers where sending something back for minor tweaking is actually a major PITA.

I think this is maybe another issue where the PS testimonials could be better used/organised? An after-the-fact assessment of the full experience would take away some of the emotion of the moment, give a full picture of how a vendor reacts to problems, but also give consumers information on how likely problems are on the first pass and for unknown customers. I know that’s all information I’d want to build in to a decision on who to use.

Sorry for the side track, OP. On the basis of previous threads I’m certain WF will address the issues fairly. (The only thread I can remember where they didn’t address a poster’s concerns was where the poster was clearly taking advantage of both WF’s service and the exposure generated by this PS forum, and WF were entirely reasonable even then.)
 
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If you’re going to share about the problem I hope you also share about the resolution. Looking forward to seeing what happens OP. And what happened with the sizers? Why were there two?
 
This is a consumer forum not a love the vendor forum.
Spare the blow torch and spoil the road or something like that.

But honestly the way Bryan helps consumers with WF issues here is some of the best advertising WF can get.
 
Doesn’t WF send pictures of the ring before sending?

obviously the sizing issue wouldn’t have been apparent, but the prong issue certainly would have been?
 
kb1gra said:
Doesn’t WF send pictures of the ring before sending?

obviously the sizing issue wouldn’t have been apparent, but the prong issue certainly would have been?
Click to expand...

No, not always. Dont know about the OPs particular case though.
 
I'm sorry this happened. I can appreciate the frustrations. Whiteflash is good about (at least publicly on this forum) responding to concerns and has a great reputation for customer service. It is tedious and disappointing to need to utilize customer service on such a significant purchase. I would still have negative feelings even if the issue were resolved - it shouldn't have arisen in the first place.
 
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