I recently ordered my wedding band from Barmakian''s Boston store - My fiance had bought my e-ring from their Framingham location last year, and felt it was a good overall experience.
I bought the ring up-front, and had ordered a custom-sized platinum eternity band, with approximately 2.56 carats of princess-cut stones around the channel setting. I paid in advance, and asked that the ring be shipped to me out here in Indiana, where I have recently relocated. I''m a Boston-transplant, and will be married there in September.
The appraisal arrived Friday, and the ring arrived yesterday - I was in shock to see the poor quality of workmanship, and that the ring was NOT PLATINUM, but 14K WHITE GOLD - with a 14K stamp in plain view to prove it. Not only that, but the ring has been obviously re-sized from a larger, used band. I took the ring to a jeweler to verify my suspiscions, and called Barmakian''s today as soona s they opened. I spoke with a man whom I don''t know yet (my salesman was on his day off), who ended up asking that I return the ring via registered mail, and give them a chance to correct the error.
I''m pretty horrified. At this point, although I believe in second chnces, I am more inclined to demand a refund, and bring my business to another jeweler. I am not confident in mailing the ring directly without a member of my family to accompany the ring to the store and demonstrate in-person that the stamp is plainly visible, and that the craftmanship is pretty sad.
Advice, please? I have alreayd contested the charge with my CC company, but where to go from here???
Very upset, still. Thanks in advance.
I bought the ring up-front, and had ordered a custom-sized platinum eternity band, with approximately 2.56 carats of princess-cut stones around the channel setting. I paid in advance, and asked that the ring be shipped to me out here in Indiana, where I have recently relocated. I''m a Boston-transplant, and will be married there in September.
The appraisal arrived Friday, and the ring arrived yesterday - I was in shock to see the poor quality of workmanship, and that the ring was NOT PLATINUM, but 14K WHITE GOLD - with a 14K stamp in plain view to prove it. Not only that, but the ring has been obviously re-sized from a larger, used band. I took the ring to a jeweler to verify my suspiscions, and called Barmakian''s today as soona s they opened. I spoke with a man whom I don''t know yet (my salesman was on his day off), who ended up asking that I return the ring via registered mail, and give them a chance to correct the error.
I''m pretty horrified. At this point, although I believe in second chnces, I am more inclined to demand a refund, and bring my business to another jeweler. I am not confident in mailing the ring directly without a member of my family to accompany the ring to the store and demonstrate in-person that the stamp is plainly visible, and that the craftmanship is pretty sad.
Advice, please? I have alreayd contested the charge with my CC company, but where to go from here???
Very upset, still. Thanks in advance.
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