chunkyfacetlover
Shiny_Rock
- Joined
- Feb 1, 2012
- Messages
- 265
That is terrible!! Can you dispute it through your credit card? I've read about a few negative experiences and it really makes a person think twice about buying from them. I can't believe they cleared the ring to ship that way and that they don't want to make this right for you. SMHHi everyone. I posted my ring from Tianyu a few weeks ago. I noticed right away that it was wonky looking. Anyways Tianyu claimed it wasn’t so I took it to a jeweler who verified that the prongs were off, 1 set of prongs was longer and thicker than the others, the entire head was crooked and the stone was set crooked. Even with a written estimate from my jeweler Tianyu refused to pay for repairs or let me return the ring. Finally after seeing my post they agreed to refund me $100 if I removed the photo and post of my ring. Anyways I refused and they didn’t give me any refund. My experience with them was horrible. Annabella was my rep and her customer service was terrible. The craftsmanship of the ring was very poor.
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That is terrible!! Can you dispute it through your credit card? I've read about a few negative experiences and it really makes a person think twice about buying from them. I can't believe they cleared the ring to ship that way and that they don't want to make this right for you. SMH![]()
Hi everyone. I posted my ring from Tianyu a few weeks ago. I noticed right away that it was wonky looking. Anyways Tianyu claimed it wasn’t so I took it to a jeweler who verified that the prongs were off, 1 set of prongs was longer and thicker than the others, the entire head was crooked and the stone was set crooked. Even with a written estimate from my jeweler Tianyu refused to pay for repairs or let me return the ring. Finally after seeing my post they agreed to refund me $100 if I removed the photo and post of my ring. Anyways I refused and they didn’t give me any refund. My experience with them was horrible. Annabella was my rep and her customer service was terrible. The craftsmanship of the ring was very poor.
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That is completely unacceptable. May I have your permission to discuss with Emily how they can better handle situations like this in the future?Hi everyone. I posted my ring from Tianyu a few weeks ago. I noticed right away that it was wonky looking. Anyways Tianyu claimed it wasn’t so I took it to a jeweler who verified that the prongs were off, 1 set of prongs was longer and thicker than the others, the entire head was crooked and the stone was set crooked. Even with a written estimate from my jeweler Tianyu refused to pay for repairs or let me return the ring. Finally after seeing my post they agreed to refund me $100 if I removed the photo and post of my ring. Anyways I refused and they didn’t give me any refund. My experience with them was horrible. Annabella was my rep and her customer service was terrible. The craftsmanship of the ring was very poor.
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Hi everyone. I posted my ring from Tianyu a few weeks ago. I noticed right away that it was wonky looking. Anyways Tianyu claimed it wasn’t so I took it to a jeweler who verified that the prongs were off, 1 set of prongs was longer and thicker than the others, the entire head was crooked and the stone was set crooked. Even with a written estimate from my jeweler Tianyu refused to pay for repairs or let me return the ring. Finally after seeing my post they agreed to refund me $100 if I removed the photo and post of my ring. Anyways I refused and they didn’t give me any refund. My experience with them was horrible. Annabella was my rep and her customer service was terrible. The craftsmanship of the ring was very poor.
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They are 4mm square antique cut cushions.Beautiful ring. May I ask what size each stone is?
They are 4mm square antique cut cushions.![]()
They are 4mm square antique cut cushions.![]()
These pics are from Tianyu? I have never seen them take pics like this before. What is your rep’s name?
These pics are from Tianyu? I have never seen them take pics like this before. What is your rep’s name?
Wild! Haha But yeah, those pics are not great and I wouldn’t commit to either stone without better photos.Yes! They're from Annabella/Alisa Luo. I'm not sure if they're the same person?
Wild! Haha But yeah, those pics are not great and I wouldn’t commit to either stone without better photos.
The last pic makes them look very brilliant. They look very sturdy and well made. I'm also surprised they got the milgrain to look so delicate. They're getting better and better at it. Enjoy your earrings!
That is so shady. They should just own up to the poor quality and do something to make it right. I remember you saying you really like the stone and setting. Do you think you will have it repaired by your local jeweler? It's a very pretty ring. I'm so sorry this happened to you.