mtran89
Shiny_Rock
- Joined
- Aug 3, 2020
- Messages
- 126
Mtran, having done a lot of projects, I do sympathize with the wait. Sometimes I have had to wait longer than expected and it can seem like forever! Thankfully, it was always worth it in the end. But at this time, I know from speaking with my own Whiteflash SA during the last few months, due to Covid, they are not all working in the office at the same time in order to be safe and socially distanced. So, many things are likely slower than usual. SAs can work from home more easily than the design and bench people can. Plus, at this time of year, there is illness and sometimes people are out sick. So please do understand that they are doing the best they can under the current circumstances. I think they are expecting a major winter storm in the Houston area in the next couple of days, so that will likely add to the delays.
Yeah I'm trying my best to be patient. They just got back to me today and even Bryan the VP just sent me an email apologizing for how long its taking. He let me know that the wait I've been experiencing is excessive and they will do their best to expedite it for me. I'm hoping that from start to finish this isn't going to take 4 months to complete.
It's unfortunate because I love their diamonds, but going forward I possibly will be going with a different vendor for future projects. The process and time it took for me to get my original ring was also very very long. If they are truly always this busy, I should consider going with a smaller company who may need the business more during these times.
@mtran89 Do you know what the height is going to be on your eternity ring?
The height on the eternity band is 2.4mm and the width is 3.1mm for 10 pointers.