Skippy123
Super_Ideal_Rock
- Joined
- Nov 24, 2006
- Messages
- 24,300
That is good to hear.Date: 7/9/2009 11:53:55 AM
Author: cellentani
UPDATE: I just got a call from John, the general manager at TPO, to follow-up on the email I sent. He was very concerned about the quality of the necklace, and offered to have one re-made and sent FedEx. He seemed very interested in making things right, and assured me that if I just wanted to return the necklace, the restocking fee would be waived. He also offered the option of sending a postage-paid return pack with the new strand so that I could even return both of them, if I wished. So I just wanted to say that althought I wasn''t impressed by my first necklace, I was impressed by their customer service. Now I just have to figure out what to do...Date: 7/8/2009 2:59:18 PM
Author: cellentani
Okay, thanks for chiming in everyone. I just sent TPO an email with my pic of the bigger white pearls. I also mentioned the blemished pearl near the clasp and the non-graduated sizes. We''ll see what they say.