- Joined
- Apr 2, 2015
- Messages
- 2,339
Can you have your SO (and maybe you can accompany him) go back and ask for the manager and ask how they define "Special Order"? Because what you are describing is not a special order at all. Ask then, what would NOT be special order. If they say...."anything here in the store ready to go, no alterations, etc." then the ring your SO bought is that, hence not specially ordered. I mean if that was a returned ring and the original buyer special ordered it.....well that is very sticky. I mean technically it was special order, but currently if they have it in stock ready to go.....that is not. Semantics!
Also, did your SO bring up that the appraised value was $10K less than what was paid? What's being done about that in the very least? And I thought you said "returns only if appraised less than what paid" or something like that. So then.....doesn't this qualify??
I'm more concerned that they didn't notify him that he was purchasing a special order item that had NO refunds. In common practice.....no one in their right mind would assume that they bought a special order ring if not stated or discussed. I would go back and ask for a manager and discuss these 2 important points before going through your cc, but that's just me.
Also, did your SO bring up that the appraised value was $10K less than what was paid? What's being done about that in the very least? And I thought you said "returns only if appraised less than what paid" or something like that. So then.....doesn't this qualify??
I'm more concerned that they didn't notify him that he was purchasing a special order item that had NO refunds. In common practice.....no one in their right mind would assume that they bought a special order ring if not stated or discussed. I would go back and ask for a manager and discuss these 2 important points before going through your cc, but that's just me.