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For Texas Leaguer

Texas Leaguer,

I second mrs-b‘s sentiments. Glad to have you on PriceScope.

Mary
 
This is really sweet @mrs-b !!

I really appreciate @Texas Leaguer 's kindness and willingness to be open and transparent. I am not yet a WF customer.... but I WILL be, because I can see your care for customer's and I really appreciate your service. I see a pair of ACA studs in my near future.. <3
 
I’ve never been a WF customer so I have no skin in the game so to speak, but it’s sad when being reasonable, accommodating and going the extra mile leaves you open to potential abuse. It also makes it less likely that future customers who have issues will receive similar accommodations, which is disadvantageous for everyone.

Speaking hypothetically (;-)), but if a full refund, free 14k temp mount and a free clean and polish of your wedding band still leaves someone discontent, it implies to me they were gunning for something more? On a first engagement ring I’d understand the sentimentality at play, but this was an upgraded stone in an upgraded setting, so sentimentality presumably took a back seat a while ago; in which case why not cut your losses and move on amicably at no cost to you, unless you’re angling for more? (That’s excluding the risk of damage during repeated setting, but that isn’t a concern that was raised.)

And now he’s turned me into the witch he claimed we all were…

ETA: I raise this not to be catty but to raise a serious issue. Being accommodating of unreasonable demands can cause consequences for everyone.
 
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Y'all,
If you are in business long enough you see it all. What gives you strength to endure unreasonable treatment, is that 99% of people are wonderful. (OK 98 ).

There of course were things I could not say, or that would have benefited nobody. But I have been lucky enough to be part of this community for long enough that I knew that many folks would get the true flavor of what was at play there. And this little thread validates that feeling.

Thank you very much for your support. I'm fine. Really. (well after the margarita last night I was fine.)

Regards,
TL
 
@mrs-b Thank you for starting this thread. I so much wanted to post again separately on the other thread to address this exact point, but that poster would have taken it too personally. (And thank you. Your greeting in that last post made me LOL.)

Reading through that whole thread was painful. I felt the snide and snarky comments from that other person deeply, and I hope @Texas Leaguer has grown a tough skin from years of that.

It is sad that as @lissyflo said, Being accommodating of unreasonable demands can cause consequences for everyone.

Essentially @Texas Leaguer / WF was being held accountable for all of WF's "private" business interactions with this one customer in the public arena of Pricescope. Although that can be the nature of the internet, it felt highly unfair to me. The poster shared WF's replies, but never shared her emails to them. Yet @Texas Leaguer remained kind, accommodating, determinedly transparent and professional. Not once did he retaliate, disclose the emails that they sent him, or engage in any back-and-forth bickering, but just kept focusing on how to address her concerns and make her whole. Thank you WhiteFlash. I think it's easy to take this level of service and commitment for granted as we do see @Texas Leaguer on this forum address customer service issues, but from my experience, this is certainly not the norm for many businesses in every industry.
 
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What a kind gesture @mrs-b, and well-deserved. That thread gave me anxiety and I had no horse in the race; I admire anyone in a position like @Texas Leaguer who can work with and field that kind of nonsense and stay true to positive character... and stay sane.
 
Wow, I’ve just been to read the thread, and I’m really impressed by the lengths that WF went to to please the customer.
 
Texas Leaguer said:
Y'all,
If you are in business long enough you see it all. What gives you strength to endure unreasonable treatment, is that 99% of people are wonderful. (OK 98 ).

There of course were things I could not say, or that would have benefited nobody. But I have been lucky enough to be part of this community for long enough that I knew that many folks would get the true flavor of what was at play there. And this little thread validates that feeling.

Thank you very much for your support. I'm fine. Really. (well after the margarita last night I was fine.)

Regards,
TL
Click to expand...

You are a gentleman and a scholar - we count ourselves lucky to have you here!
Self control was at issue for many of us at the outset; you modeled it for all.
 
I'm not yet a WF customer - but this issue made me decide to become one.

Thank you to all PSers who weighed in for the benefit of us readers, and to @Texas Leaguer for showing us "how it's done". This is exactly why Pricescope is a treasure.
 
Hello Fellow Bling lovers,

I didn't post on that thread just because I feel as though I didn't have enough Information to make a clear opinion or distinction. I personally did see issues in the pictures that the OP posted but now it's obvious that it was the tilt & angle at which the photos were taken. I have many a pieces which photograph horribly in some lighting and in person I see zero flaws. I truly believe now that this was the case.

A rational person would see that WF had zero to gain by switching the settings, thereby falsifying the issues, offering a completely full refund, AND a free solid gold setting if they could instead just fix the setting or make a new one. It wouldn't make sense & hopefully the OP & her husband can recognize that once this has all calmed down & they can just look at the facts void of emotion.

I am blown away by how personal & generous the customer service was on WF's end, when in the end, they did nothing wrong & were merely trying to appease a customer to which there would never be any satisfaction.

I am hurt by the OP's generalizations of PS and the lovely people who frequent here. Sure there's some people that jump the gun & enjoy acting as attack dogs but that's a very slim minority. The majority are very kind women who live modest middle class lifestyles who just simply enjoy helping others, & love oogling at bling. A lot of us have saved over many years to afford our jewels.

I do believe that despite the OPs diamond, which by average standards is HUGE, that she has insecurities surrounding it's size and therefore it isn't the best time to be on PS & see diamonds that are larger. Nobody size bashes here, (that I've seen) & so I saw her outburst as a mirror of her own insecurities.

I do hope that she finds peace & eventually finds a jeweler that produces a setting that is satisfactory.
& Texas Leaguer, I am thoroughly impressed by your professionalism, poise, & kindness throughout this whole misunderstanding.

Kudos to you!
 
These past few months I have seen more and more posts about WF and their ACA's/amazing upgrade program. I was considering a purchase just to have something I could upgrade in the future. That thread was just, ugh. However, from that thread I can now say for certain that I will become a WF customer. I was blown away by the professionalism and class. Well done @Texas Leaguer

Thanks for creating this post @mrs-b ♥️
 
I have to say the tone of the whole thread changed for the worse as it went on, and in the end the higher road and accommodating attempts by @Texas Leaguer were rebuffed in a very childish way. All attempts were made to rectify the issue, perceived or not, even highlighting they would use the customer service issue as an example to better their service. There was nothing else that could have been done. I can’t say I’ll be purchasing from WF but that is solely based on the fact import taxes are so high over here, and I may be a little cheap :D but based on the interaction here from @Texas Leaguer I can see why people go back to WF again and again.
 
You don’t see many negative testimonials about Whiteflash on these boards. Bryan is a true professional in every sense of the word, above and beyond for every customer. . My service and experience with everyone at Whiteflash was top notch! Keep on doin’ what y’all are doin’!
 
Wish we could all toast with the margarita, but cheers to you, @Texas Leaguer !

My apologies for suggesting the ring was not fully made there. I saw where you did say the shank was cast by WF. I did assume the head was a stock type, so I thought the shank may have been, too. In any event, I respect you for your responses and not agreeing to something that was false. I do think from here on out, someone needs to check the photos before they go out. :lol: Maybe I could apply for that job!

Anyway, WF is lucky to have you and you can't retire, okay?!!!

Have a great 4th and week off!
 
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Same - I saw it in the OP photos, and did agree with her that it was crooked.

However, I can't imagine WF would switch the ring. Especially when they offered to fix it. It must have been tilted, a camera angle, or a reflection throwing the ring off.

It seems WF definitely went above and beyond by offering the temp setting as well at no charge.
 
lizzydm26 said:
Same - I saw it in the OP photos, and did agree with her that it was crooked.

However, I can't imagine WF would switch the ring. Especially when they offered to fix it. It must have been tilted, a camera angle, or a reflection throwing the ring off.

It seems WF definitely went above and beyond by offering the temp setting as well at no charge.
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If you go back and look at the original photos, take a look inside the rings on the right side. You’ll see that the engagement ring was tilted slightly to the left. If you looked only at the top, not taking the lower area into account, I see how readers were able to convince themselves that there might be an issue.
 
Tourmaline said:
If you go back and look at the original photos, take a look inside the rings on the right side. You’ll see that the engagement ring was tilted slightly to the left. If you looked only at the top, not taking the lower area into account, I see how readers were able to convince themselves that there might be an issue.
Click to expand...

Definitely some photo eye-deception going on in those first pictures!
 
It's interesting - in thinking about how tricky jewelry photographs can be and how many variables are at play, and the fact that this customer had already seen the ring with her own eyes and thought something was crooked, another factor occured to me. This is only a hypothesis, but I wonder if there could also be a variable related to one's finger? That is, you put a perfectly symmetrical ring on and you see a slight kick one way or another due to some assymetry with the shape of your finger, and it makes something look "off" or crooked about the ring.

So you take a photo and there's a slight angle to the lens and/or some glare and shadow that also makes it look off. Then you share the photos and others can also see that something is off. Then confirmation bias is in full swing!

Thoughts?
 
In one of the early pictures, there was a half eternity pictured in front of the ering. Could that ring have been off-round, thus making those red triangles seem uneven?
 
LLJsmom said:
In one of the early pictures, there was a half eternity pictured in front of the ering. Could that ring have been off-round, thus making those red triangles seem uneven?
Click to expand...

I wondered the same thing LLJsmom. Or diamond symmetry or height (how they were set in the band) was off? And maybe that was throwing the OP off too?
 
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The tilt is obvious in the ring in front of the WF ring. Look at the diamonds on the band to the left compared to ones on the right, you can see how different they appear. Never got there in time to comment.

Screenshot_20210702-220727_Gallery.jpg


I think it was difficult to be shown photos of a perfectly straight and proportionate ring after making so many snarky remarks (and presumably emails). The red flags are the continuous onslaught of 'messages' after the receiving correspondence from WF to try make things right.

All the best to them
 
I had a heck of a time seeing anything wrong in the original pictures. That's why I was in the return camp, because I couldn't see that they could please her remaking it. But clearly, the ring wasn't perfectly angled right in the original photos or on her hand. We've seen this many times on this forum where people freaked out over the initial photos (such as giant milgrain, etc!!!) but when they got the item, there were no concerns. I thought that would happen this time, but it seems that they couldn't unsee what they thought they saw from the pictures.
 
gm89uk said:
The tilt is obvious in the ring in front of the WF ring. Look at the diamonds on the band to the left compared to ones on the right, you can see how different they appear. Never got there in time to comment.

Screenshot_20210702-220727_Gallery.jpg


I think it was difficult to be shown photos of a perfectly straight and proportionate ring after making so many snarky remarks (and presumably emails). The red flags are the continuous onslaught of 'messages' after the receiving correspondence from WF to try make things right.

All the best to them
Click to expand...

i didn't want to post this on the other thread but i was wondering if the wedding band could be a tad out of round and making the ER look crooked by comparison.
 
Ahh @mrs-b such a kind, thoughful and typically Aussie thing to do! It feels like you've handed @Texas Leaguer a nice cold beer and invited us all over for an afternoon bbq!! Everyone can exhale and relax after that wild summer storm ;)2
I've only ever bought 1 thing from WF, a 1tcw aca 5 stone that is one of my most precious items that I own. WF's customer service was absolutely stellar, truly an exceptional buying experience. It's one of the reasons people will always go to WF, obviously beautiful sparklies, but that peace of mind that if things should go awry, WF will sort it for you! Well done Team Whiteflash! :appl:
 
I honestly couldn’t see much reason for her displeasure with the ring and was surprised that others saw it. I think it was easy to read between the lines that there was more to the saga than we all knew. Confirmation bias is probably an apt term in this instance.

There are many of us here who have been very satisfied customers and when we are accused of piling on for a ‘favored vendor’ I think it is an unfair calling. No one is perfect all of the time but I feel pretty confident that if WF is making the call to refund then there is a pretty good reason for it. That doesn’t mean that folks are choosing and defending WF over the OP; it means that we have done business with them and understand that they will be fair and even handed in their dealings. The longer it went the more transparent the situation became to everyone.
 
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