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Frustration over ctw discrepancy - advice?

Honestly, I’d bring it up with your credit card company. They essentially scammed you - and your credit card company may be able to get that 3% back for you. Sorry this happened to you and you have to take a loss for their dishonesty.
 
SparklieBug said:
Yes. Do you like the bracelet enough that if the vendor refunded you such that you were paying the price of a 5cttw bracelet, would you keep it?
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Yes I would. It’s very sparkly and the stones are very clean.
 
Well that just sounds beyond ridiculous. So sorry you have to deal with it. Good luck.
 
Mreader said:
Yes I would. It’s very sparkly and the stones are very clean.
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I would talk to them, show them your measurements at "best case" scenario. Tell them you want to return it without a restocking fee, or at a minimum, if you can find a comp for price, keep it and get a reduction to a reasonable price. And I agree, for now, I'd tell your credit card company (assuming that you used a cc) to put a hold on the funds if they can or see what they can do. I think it's a beautiful bracelet ( I have a similar one) but overestimating the carat weight by what appears to be a substantial amount isn't okay.
 
jjca said:
Honestly, I’d bring it up with your credit card company. They essentially scammed you - and your credit card company may be able to get that 3% back for you. Sorry this happened to you and you have to take a loss for their dishonesty.
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I just saw this post. Thank you and yes if on Monday they don't agree to also refund the 3% I will take it up with the cc company.
 
I am seeing RED. Here is their response:
"not sure how you measured the stones or which tool you used. We used specialized tools and gages that measure not only diameter and height plus crown angles and you also have to estimate the crown angles, thickness of girdle etc. There is no problem sending the bracelet back. The return needs to be fully insured which would probably be very expensive at your end. As you are aware, there is a 3.25% restocking fee for any returns which will be deducted from the refund. I can issue you a USPS label fully insure for which you have to pay $35 if you would like that. Let me know."


BTW this is Israel Rose in NYC
 
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Mreader said:
I am seeing RED. Here is their response:
"not sure how you measured the stones or which tool you used. We used specialized tools and gages that measure not only diameter and height plus crown angles and you also have to estimate the crown angles, thickness of girdle etc. There is no problem sending the bracelet back. The return needs to be fully insured which would probably be very expensive at your end. As you are aware, there is a 3.25% restocking fee for any returns which will be deducted from the refund. I can issue you a USPS label fully insure for which you have to pay $35 if you would like that. Let me know."


BTW this is Israel Rose in NYC
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Wow - terrible return policy and customer service!!
 
Mreader said:
I am seeing RED. Here is their response:
"not sure how you measured the stones or which tool you used. We used specialized tools and gages that measure not only diameter and height plus crown angles and you also have to estimate the crown angles, thickness of girdle etc. There is no problem sending the bracelet back. The return needs to be fully insured which would probably be very expensive at your end. As you are aware, there is a 3.25% restocking fee for any returns which will be deducted from the refund. I can issue you a USPS label fully insure for which you have to pay $35 if you would like that. Let me know."


BTW this is Israel Rose in NYC
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Lol that's insane. Especially since there's no freaking way that the bracelet is 9ct based on the measurements you've taken. Not unless each stone is like 70% deep or something. I wojld be mad about having to pay a restock fee for this
 
Trying to find more links to help you with your CC company, just in case:

www.langantiques.com

Art Deco Diamond Line Bracelet

If diamonds are a girl's best friend, you now have 36 of them! Set in millegrain-edged square frames, a series of scintillating graduated European cut diamonds create a captivating circle of light around your wrist. Graceful engraved scrolls on the sides add the finishing fancy flourish to this...
www.langantiques.com www.langantiques.com

5ctw, 40 OECs ranging from 2.5 - 4.4mm

www.langantiques.com

Art Deco Diamond Line Bracelet

This slender quintessential Art Deco straight line bracelet flashes and sparkles all around with 32 ultra-white and sparkling European-cut diamonds, together weighing 6.00 carats, while a hand-engraved neoclassical design adorns both sides of the forever fashionable Jazz Age jewel. Hand...
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6ctw, 32 OECs ranging from 3.5 - 4mm

www.langantiques.com

Art Deco 7.00 Carat Total Weight Diamond Line Bracelet

Thirty-five bright-white and sparkling, very gently graduated European-cut diamonds, together weighing 7.00 carats, sparkle all around your wrist in this classic Art Deco line bracelet, hand fabricated in platinum and finished with decorative hand engraving all along each side. Circa 1920s. 7...
www.langantiques.com www.langantiques.com

7 ctw, 35 OECs ranging from 2.7 - 4.63mm

www.langantiques.com

Art Deco Graduating Diamond Platinum Line Bracelet

Forty-three gently graduated European-cut diamonds, together weighing 6.75 carats (the 7 center stones alone total 3.00 carats), sparkle end-to-end in this lithe, lustrous and lovely 7-inch-long Art Deco straight row bracelet hand fabricated in platinum. - circa 1920s-30s. Classic.
www.langantiques.com www.langantiques.com

6.75 ctw, 43 OECs ranging from 2.6mm - 4.8mm
 
I am so pissed right now. There are a few with high crowns but most are larger tables. There is NO WAY more depth would account to make up 9 cts. The bigger stones would have to be .5 ctw
 
So from their response they're pretty much saying that their estimate is accurate and your return is change of mind vs them inaccurately describing something. And then trying to make things difficult so you probably have to suck it up or lose the fees to return it. I wouldn't recommend buying from them then. They've got quite a few similar bracelets in stock with varying ctw.
 
I just got off the phone and he was very argumentative and rude. Asking what tools I used, saying he's the jewelry professional, etc.

I asked that since he says he used special tools and arrived at the 9ct. then does he have paperwork similar to Lang where he has the measurements of each stone? Answer - no we are a small operation I wouldn't even have a store if we had to do all of that. He also said ctw is estimated and I said yes but this is so far off the mark - he said that is my opinion and we are not going to agree. I said it's not an opinion. I used measurement and even if I tack TWO cts on my measurement to account for any imprecision it still falls far below.

THEN he said it was a good deal even if it were less, to which I said that is not the point at all. Then he said that he doesn't get any of the 3.5% - that is the cc company. Again, not the point because if you sell something that is not as described it's not my fault that you are out the $$ bc I AM OUT and paid for something that I was not described.

He said he would send a return label but DH said that I shouldn't accept that and should mail it on my own bc when I dispute he thinks that accepting the label would be like accepting the fee?
 
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BTW this person has great reviews but again it's not how they handle a situation that goes well, it's how they handle one that does not go well. @yssie where are you - can you share my outrage? LOL solidarity.

Vid also btw. When he asked what tools I used I said "calipers and my eyeballs"
 
I think your hubby is right. They obviously tried to make it out like it would be very expensive to fully insure the return postage to them so you can accept a label from them and eat the cc fees.
 
Have you called your CC company to see if they can help at all?
 
Just my opinion, but I think if you are going to fight the 3.25% restocking fee with your cc company (and I would if I were you), that you'll have more leverage if you get an independent jeweler to assess the approximate carat weight of the bracelet. I think having something in writing would help your case, and improve your argument. I realize you will probably have to pay something for this partial appraisal, but it would be worth it both financially and for personal satisfaction.
 
I'm so sorry to hear this was the response you received, @Mreader. I think @rungirl made a good suggestion. Get an independent appraisal if you can/have time. It will absolutely help your argument. Then the seller can't argue it wasn't a professional who proved him wrong.
 
rungirl said:
Just my opinion, but I think if you are going to fight the 3.25% restocking fee with your cc company (and I would if I were you), that you'll have more leverage if you get an independent jeweler to assess the approximate carat weight of the bracelet. I think having something in writing would help your case, and improve your argument. I realize you will probably have to pay something for this partial appraisal, but it would be worth it both financially and for personal satisfaction.
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Yes it just means a 2.5 hr drive and basically might cost as much as the fee. But it could be worth it just to have proof I suppose
 
@Mreader I am no help.

I just caught up on this thread.

And I would 100% be in "I will throw good money after bad to make sure you look like the buffoon we both know you are" mode.

Can you go the route of "I'll send it to an independent lab and if it comes back at your ctw I'll keep it and pay the lab fee, otherwise you acknowledge you're d*cking me around and refund me in full including the lab fee and CC surcharge? Think they'd play to preserve ego?
 
How much money is the 3.25%? Like what would the hit be.
 
Dreamer_D said:
How much money is the 3.25%? Like what would the hit be.
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I don’t really want to say because I’m not prepared to say how much I paid for it. But let’s just say it’s not an insane amount but I don’t feel I should be responsible for it given the situation.
 
yssie said:
@Mreader I am no help.

I just caught up on this thread.

And I would 100% be in "I will throw good money after bad to make sure you look like the buffoon we both know you are" mode.

Can you go the route of "I'll send it to an independent lab and if it comes back at your ctw I'll keep it and pay the lab fee, otherwise you acknowledge you're d*cking me around and refund me in full including the lab fee and CC surcharge? Think they'd play to preserve ego?
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I thought of that and I’m still contemplating. I found an appraiser, but it’s far. If I had a 30 day return, I would just wait until I’m in Nashville for the holidays, but I only have seven days.
 
Lookinagain said:
Have you called your CC company to see if they can help at all?
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The CC company will help but there needs to be proof it’s not what they said. That’s why I would need to take it somewhere to be looked at before I send it back.
 
I understand. I just asked because whenever I find myself in a sticky situation that I feel very angry about I always do some math and I figure out how much hours it’s going to take me to resolve the problem versus how much stress it will cost versus how much money I might recoup and for me, nine times out of 10, that math leads me to let it go, but I totally get if that’s not the math that you would do.
 
Dreamer_D said:
I understand. I just asked because whenever I find myself in a sticky situation that I feel very angry about I always do some math and I figure out how much hours it’s going to take me to resolve the problem versus how much stress it will cost versus how much money I might recoup and for me, nine times out of 10, that math leads me to let it go, but I totally get if that’s not the math that you would do.
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Absolutely and I’ve gone the full range of emotions back-and-forth. I think I’ve actually found a place where I can take it to in town finally so that’s the plan now.
 
Mreader said:
I asked that since he says he used special tools and arrived at the 9ct. then does he have paperwork similar to Lang where he has the measurements of each stone? Answer - no we are a small operation I wouldn't even have a store if we had to do all of that. He also said ctw is estimated and I said yes but this is so far off the mark - he said that is my opinion and we are not going to agree. I said it's not an opinion. I used measurement and even if I tack TWO cts on my measurement to account for any imprecision it still falls far below.
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If he's making these bracelets or even if he's got some elf making them, he should know and be able to weigh exactly what when into each bracelet.

I use various tiny little benches in Asia and they weigh and tell me exactly how many carats of the 2mm diamonds I used, how many of the 3mm etc
Heck they calculate all this at the CAD stage. Absolute BS that he doesn't know how many carats went into the bracelet.
 
mellowyellowgirl said:
If he's making these bracelets or even if he's got some elf making them, he should know and be able to weigh exactly what when into each bracelet.

I use various tiny little benches in Asia and they weigh and tell me exactly how many carats of the 2mm diamonds I used, how many of the 3mm etc
Heck they calculate all this at the CAD stage. Absolute BS that he doesn't know how many carats went into the bracelet.
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It’s an older Are Deco piece so he isn’t making them. But it's still BS bc he should be able to tell
It’s not 9
Ct
 
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