HELP!!! Brand New E-Ring Diamond Moving in Setting!!!

[pizazz49]

Okay, so I have a brand new diamond engagement ring (only has been on my hand for 1 week) and I noticed today that I can move it slightly back and forth in the platinum setting. It does not move up and down, but rather it moves slightly left and right. I have felt the diamond''s girdle with my nails, and do not believe that it is chipped or anything, but rather, I am more upset that this has happened so early!!! Have you guys heard of this happening or is my jeweler just not that great???

You see, this isn''t the first diamond we have gotten from this jeweler. The first one my fiance picked out and had placed in the setting. Two days after he gave it to me, we noticed that the girdle had a small chip in it...We brought it back to the jewelwer, who thought perhaps it was chipped while it was being set (it was near one of the prongs). He replaced the diamond with this one, which of course I am now having problems with also. Do you think that I should just give up on this jeweler all together, get our money back, and go somewhere else? Or is this all just bad luck?

Thanks

 

[Richard Sherwood]

Your setting needs to be "tightened up" a bit to stop the diamond from moving.

If the prongs are notched correctly, you shouldn't have any further problems. If the diamond is loose again within a matter of weeks or months, then the prongs are probably not notched correctly, and it needs to be redone with a new head.

You might consider asking around town who is considered a "superb" diamond setter, and show the ring to him for his opinion.

 

[pizazz49]

Thanks for the fast reply! The jeweler that I purchased this from is about two hours away from me. Should I make the long haul to them for the repair or should I try to find someone around here? The only problem is that I have already asked several jewelers in the area, but they refuse to touch the diamond due to insurance purposes (afraid they might chip, crack, etc. the diamond).

Also, how do they "tighten up" the prongs? And how hard is it to put a new head on the setting if necessary? Any idea of cost? Do you think I am responsible for the repair costs or my jeweler??

Okay, enough questions, thanks a lot!!!!!

 

[pqcollectibles]

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On 7/3/2004 10:13:43 PM Richard Sherwood wrote:



You might consider asking around town who is considered a 'superb' diamond setter, and show the ring to him for his opinion.

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That's what I would do. Ask your friends and family who they've used. If you don't get some good recommendations that way, Fire and Ice has suggested contacting the Arts Council or guild for referrals to local smiths.

 

[pizazz49]

And one more question Richard, what do you mean "notched correctly?"

 

[MrsFrk]

Is it just me, or goes it seem bizarre that a jeweler wouldn't repair a ring? I mean isn't that what they do? My jeweler does repairs to my jewelry all the time, and most of it I didn't purchase from him.

I believe that when Richard refers to notched, he means that to be securely set a stone, a jeweler makes little notches in the prongs, so that the stone is tucked into a little niche, seated securely in the notch, keeping it nice and secure. If the prongs are not done right, the stone can wiggle around.