sep004
Rough_Rock
- Joined
- Jun 12, 2007
- Messages
- 59
I'm just now seeing other posts about disappointment with BG diamond pendant settings. Recently, I had them reset a 10yo beautiful diamond into a platinum fixed bezel pendant and I'm disappointed with how it came out. I wear a similar Tiffany DBTY in yellow gold often. I've attached some photos of both necklaces and the stock photo on the BG website. My diamond seems to sit too far back in the BG platinum setting compared to the Tiffany and compared to BG's website photo. There's a shadow on the diamond and I'm noticing diminished light return. Also, it doesn't sit properly on my chest (tilts upward). I don't have any of these problems with the Tiffany necklace, which has a smaller and lower quality diamond that is set higher/more forward in its setting. To make matters worse, BG the platinum setting came with a broken clasp. My husband sent the pendant back and BG just contacted him to say that they could reset the diamond but it would be an additional $75 on top of the almost $800 that we've already paid. Should I cut my losses and have someone else set it? They've stated that the setting they made for me is within their normal parameters. I've had numerous pieces made by Whiteflash, Leon Mege, etc. and have a ton of jewelry from Tiffany, Cartier, and VCA. I've never, ever had to have something re-done. Is this normal BG quality? Should I forget the $800 and have someone else just reset the diamond? I really just want it to look like their stock photos. They don't seem to see the issue with the setting per their last email below:
"I have spoken directly with our Production Manager and they have inspected your pendant, and ensured that it was made correctly. As mentioned previously, your diamond was set well within the tolerances of hand made jewelry and we have shipped out many pendants that are set just like yours. The images also represented on our website show the table of the diamond set just below level of the bezel.
Because there is not a way to adjust the bezel after the diamond is set, as a courtesy, we will remake it for you and attempt to set it higher. Although it is a final sale, there will only be another $75 setting fee to do so."
Does anyone have any advice?



"I have spoken directly with our Production Manager and they have inspected your pendant, and ensured that it was made correctly. As mentioned previously, your diamond was set well within the tolerances of hand made jewelry and we have shipped out many pendants that are set just like yours. The images also represented on our website show the table of the diamond set just below level of the bezel.
Because there is not a way to adjust the bezel after the diamond is set, as a courtesy, we will remake it for you and attempt to set it higher. Although it is a final sale, there will only be another $75 setting fee to do so."
Does anyone have any advice?



