- Joined
- Sep 16, 2007
- Messages
- 1,362
Long time reader, but I finally felt the need to post because my poor husband can't take my venting anymore!
Sadly, I lost my engagement ring in September of this year. We had insurance on my ring with Jeweler's Mutual, which I had always heard such great things about. I had an issue with a side stone falling out last year, and it was replaced with no hassle through my local jeweler, so I felt like I was in "good hands" so to speak.
Once I filed my claim, my initial contact with my claim agent was great. She responded to my emails promptly, answered all of my silly questions, etc., and was generally just really pleasant. I chose a vendor to work with and everything was fine. Through no fault of my own, I was unable to get a replacement ring through vendor #1, so I chose a different vendor. That's where my issues with JM started. My agent literally overnight just stopped responding to my emails. It took her 2 WEEKS to send payment to my vendor... AFTER the purchase had already been approved by her. I sent many emails and phone calls (most of which she didn't respond to). At one point, I asked if there were any issues because I was starting to get really upset, and lo and behold, the payment went through the next day.
Of course, when my ring arrived... I hated it. (Did I mention my poor husband????)
I was so fed up with JM at that point that I literally contemplated keeping it because I couldn't bear the thought of returning it and starting over again. I ended up returning the ring, but when I called her to let her know that I wanted to return the ring, I got a LOT of subtle attitude from her and she was super short with me. Since then, she's literally been MIA. I've sent her several emails, left her voicemails, with absolutely no response. I know it's the holidays and everyone is busy, but this is just ridiculous. I'm trying to work on my replacement ring, and I've asked her three times to send paperwork to my jeweler, and she's ignored me every time. I don't want to be a pain, but I'm close to calling JM and asking for a new claim agent.
Has anyone had an issue like this before? I know that they are a big insurance company but I'm really fed up. Do I have unrealistic expectations? I've never had to replace jewelry with insurance before so I'm wondering if I'm the exception here.
Sadly, I lost my engagement ring in September of this year. We had insurance on my ring with Jeweler's Mutual, which I had always heard such great things about. I had an issue with a side stone falling out last year, and it was replaced with no hassle through my local jeweler, so I felt like I was in "good hands" so to speak.
Once I filed my claim, my initial contact with my claim agent was great. She responded to my emails promptly, answered all of my silly questions, etc., and was generally just really pleasant. I chose a vendor to work with and everything was fine. Through no fault of my own, I was unable to get a replacement ring through vendor #1, so I chose a different vendor. That's where my issues with JM started. My agent literally overnight just stopped responding to my emails. It took her 2 WEEKS to send payment to my vendor... AFTER the purchase had already been approved by her. I sent many emails and phone calls (most of which she didn't respond to). At one point, I asked if there were any issues because I was starting to get really upset, and lo and behold, the payment went through the next day.
Of course, when my ring arrived... I hated it. (Did I mention my poor husband????)
I was so fed up with JM at that point that I literally contemplated keeping it because I couldn't bear the thought of returning it and starting over again. I ended up returning the ring, but when I called her to let her know that I wanted to return the ring, I got a LOT of subtle attitude from her and she was super short with me. Since then, she's literally been MIA. I've sent her several emails, left her voicemails, with absolutely no response. I know it's the holidays and everyone is busy, but this is just ridiculous. I'm trying to work on my replacement ring, and I've asked her three times to send paperwork to my jeweler, and she's ignored me every time. I don't want to be a pain, but I'm close to calling JM and asking for a new claim agent.
Has anyone had an issue like this before? I know that they are a big insurance company but I'm really fed up. Do I have unrealistic expectations? I've never had to replace jewelry with insurance before so I'm wondering if I'm the exception here.
) I'm going to look for a policy that is just straight-up cash value so I can buy whatever I want. Of course, this new ring will NEVER be taken off my finger, so hopefully I never have to make a claim again!!
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