James Allen Refer a Friend Program - Beware

[La2020]

Just to share.

The James Allen refer to a program seems like a scam. The Amazon gift card code does not work. After informing JA about this, I was originally told that a manager handing the gift card department will be assisting me within 2 days.

After 2 days, there was no email. So I contacted JA again and explained the situation. But this time, I was told that: "We do not have any part in Amazon gift cards. The company we work with for the refer a friend program works directly with Amazon."

Keisha C told me follow up with Amazon myself but refused to verify whether the gift card code was provided me is correct or not. As this code was given to me by another JA virtual assistant, I just wanted to make sure I was not given someone's else gift card code by mistake.

However, she also refused to email the transcript after the chat ended.

Why am I not surprised?

So in the end, I had to email Amazon to ask why the code is not working. I wonder what Amazon will say to me.

 

[OcnGypZ]

Did you log into your amazon account and try to add the gift card code to your account?

 

[La2020]

Just to share.

The James Allen refer to a program seems like a scam. The Amazon gift card code does not work. After informing JA about this, I was originally told that a manager handing the gift card department will be assisting me within 2 days.

After 2 days, there was no email. So I contacted JA again and explained the situation. But this time, I was told that: "We do not have any part in Amazon gift cards. The company we work with for the refer a friend program works directly with Amazon."

Keisha C told me follow up with Amazon myself but refused to verify whether the gift card code was provided me is correct or not. As this code was given to me by another JA virtual assistant, I just wanted to make sure I was not given someone's else gift card code by mistake.

However, she also refused to email the transcript after the chat ended.

Why am I not surprised?

So in the end, I had to email Amazon to ask why the code is not working. I wonder what Amazon will say to me.

Just to add, no email was sent after the referral was successful ( and that was in Dec last year). If my friend had not reminded me, I would have forgotten it long ago! Is there any expiry for the Amazon gift card?

 

[La2020]

Did you log into your amazon account and try to add the gift card code to your account?

Yes I did, the system said that the gift card code is invalid.

 

[flyingpig]

That is amazon.com, not amazon.sg. correct?

 

[MollyMalone]

Think it's premature to be thinking you've been scammed. Do you live in the United States? If not, the problem may be that a gift card for amazon.com cannot be redeemed via your non-USA Amazon account. And with at least some countries' Amazon accounts, you need to enter the gift card code within 1 year of the date on which it was issued -- see, e.g.,

Terms and Conditions: Amazon Pay Gift Cards issued by Qwikcilver - Amazon Customer Service

Scroll down towards the bottom of the Refer-A-Friend page

Refer A Friend to James Allen and Save on Your Next Purchase

With the James Allen referral program, both you and your friend can save up to $100. Fill in your details and share James Allen with your friend now!

www.jamesallen.com

and you'll see that the program is "Powered by Talkable," which is an unrelated e-commerce marketing corporation:

Enterprise Referral Marketing Solutions

Premium referral solution focused on conversion optimizations & seasonal campaigns, offering reward-based referrals for global brand growth.

www.talkable.com

So another possibility is that there was a Talkable glitch in December 2019.

Don't know whom at Amazon you emailed, but if you aren't a US resident, you might try using the Help contact info on both amazon.com and the Amazon site for your country. Let us know if one or the other has been able to shed light on this mystery.

 

[La2020]

That is amazon.com, not amazon.sg. correct?

I am not sure, will check with hubby since he shops at both.

*update* he tried both and both invalid code.

 

[La2020]

Think it's premature to be thinking you've been scammed. Do you live in the United States? If not, the problem may be that a gift card for amazon.com cannot be redeemed via your non-USA Amazon account. And with at least some countries' Amazon accounts, you need to enter the gift card code within 1 year of the date on which it was issued -- see, e.g.,

Terms and Conditions: Amazon Pay Gift Cards issued by Qwikcilver - Amazon Customer Service

Scroll down towards the bottom of the Refer-A-Friend page

Refer A Friend to James Allen and Save on Your Next Purchase

With the James Allen referral program, both you and your friend can save up to $100. Fill in your details and share James Allen with your friend now!

www.jamesallen.com

and you'll see that the program is "Powered by Talkable," which is an unrelated e-commerce marketing corporation:

Enterprise Referral Marketing Solutions

Premium referral solution focused on conversion optimizations & seasonal campaigns, offering reward-based referrals for global brand growth.

www.talkable.com

So another possibility is that there was a Talkable glitch in December 2019.

Don't know whom at Amazon you emailed, but if you aren't a US resident, you might try using the Help contact info on both amazon.com and the Amazon site for your country. Let us know if one or the other has been able to shed light on this mystery.

@MollyMalone; you and @flyingpig has been more helpful than JA itself!

I have said that the James Allen refer to a friend program seems like a scam because of the unpleasant experience I went through.

(1) no email was sent

(2) even after explaining at length, the error my spouse has encountered (I just wanted to know if there is anything wrong with the code I have received), but JA refused to entertain me

(3) JA also firmly refused to verify the gift card code, even after I explained that they might have given me the wrong gift code (what if they have given me another customer's gift code?)

(4) JA refused to send a transcript of my chat even after I requested for the transcript 2 times

Why do I have to even post here to get help?

JA also made me feel that I am a fraud trying to scam them since they firmly insisted at first, that there is no such amazon gift code (what??).

Then after I mentioned it was supposed to be from the refer to a friend program, JA then told me that there is nothing they should at their end (huh?).

 

[yssie]

If you want to edit your post in the other thread - hit the “Report concern” button at the bottom of your post and send the moderators a message.

 

[flyingpig]

@MollyMalone; you and @flyingpig has been more helpful than JA itself!

I have said that the James Allen refer to a friend program seems like a scam because of the unpleasant experience I went through.

(1) no email was sent

(2) even after explaining at length, the error my spouse has encountered (I just wanted to know if there is anything wrong with the code I have received), but JA refused to entertain me

(3) JA also firmly refused to verify the gift card code, even after I explained that they might have given me the wrong gift code (what if they have given me another customer's gift code?)

(4) JA refused to send a transcript of my chat even after I requested for the transcript 2 times

Why do I have to even post here to get help?

JA also made me feel that I am a fraud trying to scam them since they firmly insisted at first, that there is no such amazon gift code (what??).

Then after I mentioned it was supposed to be from the refer to a friend program, JA then told me that there is nothing they should at their end (huh?).

Did the code work on amazon.com?

 

[La2020]

I am not sure, will check with hubby since he shops at both.

*update* he tried both and both invalid code.

Both does not work..

N yesterday late night.. Finally received the emails on the following up from JA. But the following up was done by the Lorraine.. The initial JA virtual assistant whom has kindly given me the code a few days ago.

 

[La2020]

If you want to edit your post in the other thread - hit the “Report concern” button at the bottom of your post and send the moderators a message.

Yup has done that

 

[tyty333]

Both does not work..

N yesterday late night.. Finally received the emails on the following up from JA. But the following up was done by the Lorraine.. The initial JA virtual assistant whom has kindly given me the code a few days ago.

So what was their follow up? Any resolution?

 

[Buttercookies]

@YoungPapa

 

[La2020]

So what was their follow up? Any resolution?

They said they will look at it and get back to me. Still waiting....

 

[La2020]

An update that JA has resent a new code and it finally works. Thanks for Lorraine and Heather for verifying the old code before reissuing the new one.