jeaniefish
Shiny_Rock
- Joined
- Aug 5, 2009
- Messages
- 456
Thought I would share my experience with Brilliance. The one positive I can give them is that they are quick to respond to emails. But once you make a purchase, it feels like they want to keep your $$ for as long as possible. I bought a pink lab diamond. That was my first mistake, A nice rosy pink is a unicorn. I should have known better.
My card was charged the moment I purchased the lab diamond, , not when it shipped. Shipping took 6 weeks. The stone was a champagne color with peach tones, not anything like the rosy pink shown in the website image. I called for a return authorization number and was told only ONE person gave those out and he would get back to me asap. I called again 2 days later. That resulted in a message the following day with the authorization number. It took about 2 weeks for the stone to be received back at Brilliance,and then would go to in “ inspector” before the ok was given to the people (or one person ?) who processes refunds. When I called, I was told that it would take between 2 and 6 business weeks of business work days to process. It has been about two months and I still dont have my refund. If I initiate a chargeback thru my cc company, that won’t be a speedy process either. I’m thinking of filing a complaint with the BBB, for what it’s worth. I’m assuming I will get my refund,eventually, but Brilliance.com will not be getting any future business from me. I would think twice if you are looking at their website for anything!
My card was charged the moment I purchased the lab diamond, , not when it shipped. Shipping took 6 weeks. The stone was a champagne color with peach tones, not anything like the rosy pink shown in the website image. I called for a return authorization number and was told only ONE person gave those out and he would get back to me asap. I called again 2 days later. That resulted in a message the following day with the authorization number. It took about 2 weeks for the stone to be received back at Brilliance,and then would go to in “ inspector” before the ok was given to the people (or one person ?) who processes refunds. When I called, I was told that it would take between 2 and 6 business weeks of business work days to process. It has been about two months and I still dont have my refund. If I initiate a chargeback thru my cc company, that won’t be a speedy process either. I’m thinking of filing a complaint with the BBB, for what it’s worth. I’m assuming I will get my refund,eventually, but Brilliance.com will not be getting any future business from me. I would think twice if you are looking at their website for anything!
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