Need advice on custom e ring repair or replace?

[Birdi]

Hi all! Recently engaged and need some advice on whether to repair my ring or replace it. here's the story, ring and wedding band were custom made from a jeweler in CA (we live in IL) it was made to look like tacori 2578 eternity style, platinum band is .85ct and center stone is 2ct round.
Two weeks after I got the ring I noticed the main diamond was loose in it's four prong setting. we sent it back and they happily fixed it. Two weeks after that I noticed a small crack on the inside portion of the shank and sent it back yet another time, they fixed it. Now I am noticing a bend on the inside part of the shank more towards the main diamond. My fiancé is beside himself with grief for many reasons, he is a very proud man. he wants to take it to a local jeweler and have another ring made. I'm torn. I know nothing about jewelry hence my post. Anyone that could lend help would be greatly appreciated

 

[liaerfbv]

At this point I would probably contact the jeweler who made the ring and ask for a partial/full refund. Just explain that this is the 3rd time you've had an issue with the setting in X amount of time and you'd like to get a new ring remade with a new jeweler. You may not get anywhere, but it can't hurt to ask. If they have other settings there not custom made, you could possibly do an exchange?

I would not let your fiance's pride get in the way of you have a wonderful safe setting for your stone that you love! See if they will work with you, and if not, find a new jeweler. I wouldn't wear a setting that I thought wasn't sturdy!

 

[diamondseeker2006]

I would also ask to return it. Three times is my absolute limit and it definitely shows poor craftsmanship. And get a real Tacori this time!

 

[orbaya]

I would also ask to return it. Three times is my absolute limit and it definitely shows poor craftsmanship. And get a real Tacori this time!

I totally agree. This jeweler is clearly not competent in creating that style ring.

 

[Christina...]

do you have photos of your ring?

 

[SB621]

I would also ask to return it. Three times is my absolute limit and it definitely shows poor craftsmanship. And get a real Tacori this time!

I'm pretty much agree with this statement. I understand once or twice but three! That is overkill.

However I will say that I wouldn't have a local person do it either. Looking at your inspiration ring it is an interesting design that can be poorly executed if not done correctly (which I'm guessing is what happened). I would go with someone who has done custom work before and you know you like it.

 

[Birdi]

 

[Birdi]

I never thought to ask the jeweler to pop my diamond into another setting. I am just disgusted about the whole thing. Fiance wants to cut the back part of the ring off and make it solid. I think this will compromise the rest of the ring.

 

[Birdi]

I agree, I will have to find a reputable jeweler. Is there a website that rates jewelers??

 

[Birdi]

Update!!!!!
decided to replace setting was FI idea. waiting to see CAD tomorrow, going with a halo set in a very pretty triple shank band with half way around diamonds. will definitely cost more but FI just told me to tell jeweler to call him when he needs to pay. I'm very nervous about how it will look. sad sort of to say goodbye to old setting, very sentimental to me, Wasnt a big fan of halos but this one is gorgeous!!
I was a little surprised at the amount they came up with for our out of pocket, I still think it should be an even steven trade. I hope it's not bad luck!!

 

[TC1987]

If you want to look into getting the original setting repaired, you could contact Wink Jones at winkjones.com. He or his bench have done a lot of ring repairs and stone-setting for people who've bought czs or colored gems. Perhaps you could get a colored gem or Avarra gem and still wear the original e-ring as a special occasion or occasional-use ring. It might be fine for that, just not strong enough for everyday wear.

 

[Birdi]

If you want to look into getting the original setting repaired, you could contact Wink Jones at winkjones.com. He or his bench have done a lot of ring repairs and stone-setting for people who've bought czs or colored gems. Perhaps you could get a colored gem or Avarra gem and still wear the original e-ring as a special occasion or occasional-use ring. It might be fine for that, just not strong enough for everyday wear.

Great Idea!! I wish We could keep the setting but I doubt FI will be willing to shell out extra 10k for a new setting (I am keeping my center diamond) With the old setting as a trade we still have to come out of pocket 3k . maybe it's a sign