- Joined
- Aug 5, 2010
- Messages
- 12,874
Yeah TGP inspected the ring, had it in her possession before shipping it out. No opinion given on the technical stuff regarding prong gap and lint catchingOk- so technically you are not DK's customer. Ultimately he should make this right- yes him being out of town might be a reason for tardy replies but not an excuse for none.
My next question- did TGP inspect the ring personally before it shipped to you? If so- besides her confirming the trade show- what's her evaluation on the prongs and seating of the stone? Were you ever made aware of a wavy gravy girdle if it does indeed exist?
I understand wanting to get the prongs done locally but really depending on the local jewelers willingness and skill level- you may be throwing good money after bad.
Hope this resolves well for all involved.
Please keep up updated.
It is TGP, but when I emailed DK bc I had no idea if that prong was adequate or not, he said it is fine. And that he will fix it should the stone loosen. As in if any movement is felt he will tighten the prong. Originally I thought that will be fine, but started getting a lot more lint catching and stuff and I still think the stone is not held securely, so I wrote to him back and asked if V prongs can be made.OP, can you clarify with which vendor you contracted?
It is TGP, but when I emailed DK bc I had no idea if that prong was adequate or not, he said it is fine. And that he will fix it should the stone loosen. As in if any movement is felt he will tighten the prong. Originally I thought that will be fine, but started getting a lot more lint catching and stuff and I still think the stone is not held securely, so I wrote to him back and asked if V prongs can be made.
Any updates OP?
I am going to set aside the ring for now and take out the stone later. Sell gold as scrap and recycle diamonds I guess. No response from DK obviously. I don't know why that man even keeps an email address available to the public. TGP got back to me. Both DK and TGP said the ring is safe to wear. I was also told that prongs have a "seat" cut out to hold a stone, and that claw prongs are "named after claws, body parts meant to grab, shaped to cause damage to what it's grabbing" so they are more susceptible to catch lint and fuzz. Wow, I guess I didn't know any of that before, now everything makes perfect sense!!! I am so mortified that I spent X amount of money to get a product that looked like that and get talked to like I am a massive idiot. So that's the end of it, I dont want to spend any amount of further time or money on this and of course don't want any further business with either DK or TGP so I said to forget about the ring.
But the thing is.....DK is not OP's vendor.
Does anybody really think that DK should be contacting/replying back to the OP for issues and resolving them directly? (Aside from his super busy issues) Should DK offer to pay for/split fright costs back and forth? DK should be offering anything directly?
mmm, you are right. It depends on the 'contract' I guess? When working with TPG, do you work with 2 vendors? One for design and one for creation? And do you pay them separately? Or is TPG the single point of contact...But the thing is.....DK is not OP's vendor.
Does anybody really think that DK should be contacting/replying back to the OP for issues and resolving them directly? (Aside from his super busy issues) Should DK offer to pay for/split fright costs back and forth? DK should be offering anything directly?