Platinum ring is very bent after only 2 weeks of wear?

[katie10]

My lovely fiance finally proposed two Fridays ago, with the ring we selected through the help of this forum back in April/May. It's so perfect, bright white in regular light and a fireball in dim lighting - love it. It's so new I haven't even had a chance to post it in SMTB!

We are on our vacation this week in the Cayman Islands, and when I took my ring out of its box the other morning, I noticed it has a very very bent bottom. It's quite flat, but it's not even symmetrically flat. I'm quite certain it didn't look like that when we left for the trip on Friday (maybe a slight ovaling, but I figured it was just adjusting to my finger shape), but we noticed this severe bending on Sunday morning. I can't for the life of me think of anything I did with my hands that would have done this. On the trip I haven't used a steering wheel, I haven't lifted weights, I don't wear it when I sleep nor in the shower - and when it's not on my finger it's in its box. The only thing I can think of was me falling asleep in a car ride, for maybe 20 minutes. Perhaps I was leaning on my hand funny? Perhaps it has gotten bent when I put it in the box and close it? I mean, I think there's plenty of room in there but I just can't tell and don't know what else to think! But even then, a piece of fine jewelry shouldn't do that! Right?!

I took it to the jewelry store in our resort (tiny store) to ask what she thought, and she said it's not platinum! I called BS, because this was bought from Good Old Gold (reputable business), has "PLAT" stamped on the inside, and I don't think she was a jeweler, just the person who operates the cash register. She offered to shape it back to round, but I worried about her jewelry knowledge (I know platinum can bend, she didn't) to trust her with it. I was also worried about any work done affecting the pave diamonds' settings in the band.

So... I guess my questions are:
Have you heard of a platinum band bending so quickly?
What are my options? What can a jeweler do, and how can we ensure the pave diamonds stay safe?
Does anyone know Good Old Gold's policy on things like this? I have free internet in the resort but not phone - otherwise I would've been on the phone in a heartbeat.

I'm trying not to panic, because the ring looks really bad, but I'm literally losing sleep about this. It doesn't even feel right on my finger anymore... like it's pinching me... I have a 10K yellow gold on my other hand that I wear every day, everywhere but the shower, and it's going on 3 years with keeping its round shape.

edit: For reference, this is the ring in question:
http://www.uniquesettings.com/products/show/26769

I'll see what I can do about getting a real photo of the bent band up.

 

[diamondseeker2006]

You really needed to send this message to Good Old Gold by email to ask them. We have seen this happen before (other vendors too) and the answer always is that you must have grasped something wrong, etc. because they obviously just don't bend on their own. But you have to talk to GOG and it may depend on who the manufacturer of the ring is as to what the possibilities are. Definitely don't let anyone else touch the ring. GOG is open today so just email the salesperson who helped you.

(I am betting it is the softer plat alloy 95plat/5iridium or else the shank may be too thin.)

 

[rubybeth]

I took it to the jewelry store in our resort (tiny store) to ask what she thought, and she said it's not platinum! I called BS, because this was bought from Good Old Gold (reputable business), has "PLAT" stamped on the inside, and I don't think she was a jeweler, just the person who operates the cash register. She offered to shape it back to round, but I worried about her jewelry knowledge (I know platinum can bend, she didn't) to trust her with it. I was also worried about any work done affecting the pave diamonds' settings in the band.

So... I guess my questions are:
Have you heard of a platinum band bending so quickly?
What are my options? What can a jeweler do, and how can we ensure the pave diamonds stay safe?
Does anyone know Good Old Gold's policy on things like this? I have free internet in the resort but not phone - otherwise I would've been on the phone in a heartbeat.

I'm trying not to panic, because the ring looks really bad, but I'm literally losing sleep about this. It doesn't even feel right on my finger anymore... like it's pinching me... I have a 10K yellow gold on my other hand that I wear every day, everywhere but the shower, and it's going on 3 years with keeping its round shape.

Eek, without knowing anything about the style of the ring, I'd put it back in the box and not wear it until you can talk to GOG about sending it back to them for repair. I wouldn't trust anyone else with the job, and perhaps there was a manufacturing defect that GOG can remedy immediately by repairing or re-building the ring. I think GOG will want to make it right, as long as it's not obviously been run over by a car or something.

I have heard of platinum rings bending, usually when the shank is so narrow and thin (both side-to-side and top-to-bottom) and with holes for pave drilled into the metal. Is the ring a certain brand (Gabriel & Co, Vatche, etc.)?

Can you post a photo of the ring? And e-mail a photo to GOG and ask them what to do?

 

[Enerchi]

I agree with the advice not to let anyone touch it. Contact Jon and let him know the background. There could be a flaw in the metal... who knows... but just wait and deal with it when you are home. Keep it safe in the box till then.

Overall, that does not sound normal for a platinum ring to have bent as significantly as what you are describing.

 

[motownmama]

I've got a couple plat rings,and they've never gone out of round at all. I will tell you I picked up a bucket of golf balls with my left hand and later noticed my 14K ER was bent - badly - across the bottom. It was fixed though.Best of luck with GOG!

 

[Dreamer_D]

Yes we have heard of this before.

Don't let anyone touch it and call GOG when you get home. Otherwise just wear it and enjoy it.

Plat can bend easily when shanks are thin and cast. And some people use their hands in ways that bend rings more. Unique is a well known and high quality casting company so I am surprised it is so bent. This just might not be a good setting for you. But GOG can help you fix it.

Don't lose sleep. This can be part of owning find jewelery. Is your ring insured?