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Problem with Shay Jewelry

AnastasiaBeaverhausen said:
Would all of the existing plating have to be removed first? Or could the replaying just go over it?
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Depends on what you're trying to do.

You don't need to remove existing rhodium to electroplate. The new rhodium plate layers won't "stick" to existing rhodium, but in general you don't really care - you're just trying to plate parts of the piece where the rhodium has worn away. The rhodium layers are microns thick so you won't see any delineation between where new and old rhodium meet or slightly overlap. The parts to be plated need to be pristine clean for the plating process to work, though.

When sizing or replating rings, jewellers will usually just polish the shank and then plate - they don't remove old rhodium from the head.

Getting rhodium *off* is another story. The only failsafe way to get it off is to grind it off. Really tough to do on pieces that have nooks and crannies. What some jewellers will do is plate a layer of nickel onto a piece first, and then apply rhodium - then they can chemically dissolve the nickel (with acid) to take the exterior rhodium layer off.

In this case IMO most likely either a bad batch of rhodium or it wasn't totally clean when the rhodium was applied. To "fix" just polish up the accessible surface where it's yellow and re-electroplate. Edit: To clarify - this is what any jeweller would do, not [just] Shay specifically.
 
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yssie said:
Depends on what you're trying to do.

You don't need to remove existing rhodium to electroplate. The new rhodium plate layers won't "stick" to existing rhodium, but in general you don't really care - you're just trying to plate parts of the piece where the rhodium has worn away. The rhodium layers are microns thick so you won't see any delineation between where new and old rhodium meet or slightly overlap. The parts to be plated need to be pristine clean for the plating process to work, though.

When sizing or replating rings, jewellers will usually just polish the shank and then plate - they don't remove old rhodium from the head.

Getting rhodium *off* is another story. The only failsafe way to get it off is to grind it off. Really tough to do on pieces that have nooks and crannies. What some jewellers will do is plate a layer of nickel onto a piece first, and then apply rhodium - then they can chemically dissolve the nickel (with acid) to take the exterior rhodium layer off.

In this case IMO most likely either a bad batch of rhodium or it wasn't totally clean when the rhodium was applied. To "fix" just polish up the accessible surface where it's yellow and re-electroplate. Edit: To clarify - this is what any jeweller would do, not [just] Shay specifically.
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Appreciate the explanation!
 
I don't know if you (the OP) has ever heard of or looked at Jewels by Grace. Here is a link to one of the diamond necklaces she has available.

https://www.jewelsbygrace.com/colle...w-round-brilliant-cut-diamond-tennis-necklace

In addition, she also has a 22 ct necklace available. Her prices are much, much better than what Shay is offering.

In addition there are several members of this group that have purchased from her.
 
cmsmarks said:
I don't know if you (the OP) has ever heard of or looked at Jewels by Grace. Here is a link to one of the diamond necklaces she has available.

https://www.jewelsbygrace.com/colle...w-round-brilliant-cut-diamond-tennis-necklace

In addition, she also has a 22 ct necklace available. Her prices are much, much better than what Shay is offering.

In addition there are several members of this group that have purchased from her.
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Thank you! She has some beautiful pieces! I really love the yellow diamond & white diamond pair she has for sale!
 
Haha, Shay lowered their prices on their tennis necklaces by $6,000 - $7,000. :lol-2: The one that I purchased went from 77k to 71k and the graduated one went from 84k to 77k. That's so funny.

I reached out to my SA at Whiteflash and asked if Whiteflash would be interested in creating a custom 3-prong adjustable 0.3 ct or maybe even 0.5 ct per stone F / G VS platinum tennis necklace! Fingers crossed they say yes!

This is the adjustable style that I want, but in a 3-prong setting!

Screen Shot 2022-06-17 at 8.51.04 PM.png
 
You won’t have to worry about the quality of the diamonds from WF - so glad they can do this for you!
 
WF quoted me around 65k (including tax) for 64 0.3 size diamonds each, F/G VS1 - VS2 quality. Platinum. 19.2 ctw.

I am very, very happy with this price and am definitely proceeding forward!

I definitely overpaid with Shay. 82k including tax for 18.5 ctw of who knows what color/clarity and for sure not super ideal cut diamonds. Plus, the horrible quality of the white gold losing its rhodium plating in blotches within only one week. I returned their necklace to them on Monday, and will be receiving a full refund sent via wire today. So happy to wrap this whole thing up finally.
 
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Another hurdle - despite saying I would receive the final refund via wire in full, I received a text today stating they were going to send me a partial refund via wire and the rest via shopify/paypal. Um, what?

I do not want this as the paypal I used to place my original bracelet order is currently suspended, due to a fraud alert on my AMEX that was linked to my paypal account. The funds would literally have just sat in my paypal account, frozen and inaccessible. The original bracelet which I paid for via paypal was already refunded via wire. It makes no sense to now refund me partially through paypal for the necklace, which I paid for via wire.

I had to fight to get the full refund approved again to be sent via wire. It still has not been sent, but supposedly it will be sometime today.
 
Pretty sure most vendors can refund only to original form of payment. I would expect whatever portion you paid by wire to be refunded by wire, and whatever you paid through PayPal to be refunded through PayPal.
 
yssie said:
Pretty sure most vendors can refund only to original form of payment.
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They already didn't do that though. For the bracelet which was paid for via paypal, they refunded me via wire. The necklace was paid for via wire, and they wanted to refund me via paypal and wire. They finally did agree to refund me via wire for the necklace too since that was what they initially agreed to earlier this week. Plus, the paypal claim was already closed so it isn't like I can reopen it and try to scam them.
 
Is there some kinda limit to how much one can send via wire? Maybe they've already maxed out on theirs?
 
So glad it worked out for you. And can’t wait to see your new goodies from WF!
 
I have followed all your posts re the bracelet and necklace with this company and I’m shocked. You paid far above fair market value and this quality and service is shocking. I can’t imagine that they have tons of clients dropping almost a cool half million on a regular basis that they can afford to do this kind of business. Truly happy you have your refund and are moving on.
 
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