Daisys and Diamonds
Super_Ideal_Rock
- Joined
- Apr 30, 2019
- Messages
- 24,628
Hi everyone, thank you for all of your input. All of your comments was used when I had to explain the situation to the retailer and they have now issued a full refund since returning the diamond ( although it took over a month and dozens of phone calls emails and photo evidence ). I would like to say that as of today the diamond is back up for sale on their website for the same price as before and without noting this “chip” or damage that justified their initial rejection of my return. Maybe they chose to ignore the damage or maybe they have deemed it a natural occurring chip and no need to fix or note it. I would say buyer beware from my personal experience and I would personally not shop with this retailer again due to this experience. I have attached photos that I just saw from their website and hope to share this experience with everyone as I hope no one from this community will ever have to go through what I did in this situation. All the photos are screenshot from today ( April 27th 2021) about a week after they have issued the refund to me
OMG ! That's a lot of money to include a chip
Im so glad you got your money back
it might have taken a month but your perseverance paid off thank goodness
Caveat emptor indeed !