FunkyMike
Rough_Rock
- Joined
- Jul 19, 2005
- Messages
- 9
First of all I''d like to thank all the posters here for educating me before I purchased my fiancé’s engagement ring. I bought a princess cut from Good Old Gold and had the band custom made and set by WhiteFlash. My fiancé absolutely loves her e-ring, and I owe much of that to this site and forum.
Unfortunately, my experience with WhiteFlash since I purchased the e-ring from them has been less than stellar. Please don''t misunderstand, I don’t mean to post this as a "bash whiteflash" post, but I just thought I''d share what happened. Even the very best of companies have unhappy customers, and unfortunately I happen to be one of whiteflash''s few unhappy customers.
WhiteFlash custom made our e-ring in mid-september (shipped 9/16). I proposed to my lovely fiancé a few weeks later and she gets compliments on all the time on how pretty her ring is! It was a little big on her, so we had WhiteFlash resize it for us, which they did for $80. My fiancé currently lives in Houston (I''m in Dallas right now) so she dropped it off and picked it up a few days later on October 6’th. She had to wait for a while in WhiteFlash’s office while they finished it up (they called saying they needed a little more time but she didn''t get the message until she got back to work).
I saw my fiancé a few weeks later and noticed the resized ring was oval shaped. She said it was like that when she got it back from being resized. The band has 3 pointers 3/4 of the way around, so we thought maybe they had to resize it that way, or perhaps it was going to be a lot more expensive to resize it into a perfect circle because of the side diamonds. It wasn''t a huge deal to us either way because you couldn''t tell when it was on her finger and the ring was now a perfect fit.
I contacted WhiteFlash again on 12/21 about a matching wedding band. Being around Christmas time things didn''t really get rolling until early-mid January. My fiancé dropped the e-ring off at WhiteFlash so they could match it up with the wedding. I got a call from Bob the next day saying the engagement ring was oval shaped (I never mentioned it to him) and that the center diamond was a little loose, but that they could fix it for $100. I told him it was that way when we got it back from resizing, but Bob told me about how platinum rings bend all the time and it was not unusual for them to get bent out of shape. He said that she may have bent it when going up some stairs. I responded that my fiancé was a very petite young lady who couldn''t possible have bent it in the few months she had it, but told Bob to go ahead and fix it and I would check with her to be 100% certain about when she first noticed that it was oval.
I called her that evening and she said she noticed it was oval as soon as she picked it up from resizing. I asked if she was certain and she said "yes", but we both agreed that we were so happy with the job WhiteFlash''s did on the engagement ring that we would go ahead and pay them to fix the oval ring and make the wedding band. The next day Bob said the ring had been fixed and sent me some pictures that were supposedly taken right after the resizing showing that the ring was perfectly round after resizing (even though it was still being resized when my fiancé got there to pick it up and she got it "hot off the press"). I emailed the pictures to my fiancé and, after discussion, we decided to pay WhiteFlash for the work they had done but not have the wedding band done by WhiteFlash. This was not an easy decision to come to, because we loved how the e-ring looked and would now have to find someplace else to make her wedding band, but she KNEW it was oval when she got it back and we felt like we were being taken advantage of (even if it wasn’t on purpose).
When my fiancé went to pick it up the next day they tried to convince her that they couldn''t possibly have messed up the ring. They got out my file to show her the picture that was dated and showed how the ring was round after resizing, but to their surprise the picture wasn’t there. Finally someone found a disk with the pictures somewhere (with no date), but by that time my fiancé was just ready to pay and leave. To WhiteFlash’s credit they didn’t charge us for the work they had done.
I’m really not sure how this could have happened. I do not think that Bob was trying to “scam” us, but I do think someone at WhiteFlash made a mistake. Does anyone know when WhiteFlash started putting the WF logo as a watermark in the lower-right hand corner of the pictures they send out? There was no watermark in any of the pictures of the e-ring I got while it was being made (9/16), but there was one in the pictures that were supposedly taken right after resizing (10/6).
What’s kind of ironic is that if Bob never would have sent those pictures then we would have paid them for fixing the e-ring and they would have kept our business for the wedding band.
Thanks for listening. I’m sure most people have a great experience with WhiteFlash, and the e-ring they made really is beautiful. I''ve attached the pictures in case anyone wants to see it.
Unfortunately, my experience with WhiteFlash since I purchased the e-ring from them has been less than stellar. Please don''t misunderstand, I don’t mean to post this as a "bash whiteflash" post, but I just thought I''d share what happened. Even the very best of companies have unhappy customers, and unfortunately I happen to be one of whiteflash''s few unhappy customers.
WhiteFlash custom made our e-ring in mid-september (shipped 9/16). I proposed to my lovely fiancé a few weeks later and she gets compliments on all the time on how pretty her ring is! It was a little big on her, so we had WhiteFlash resize it for us, which they did for $80. My fiancé currently lives in Houston (I''m in Dallas right now) so she dropped it off and picked it up a few days later on October 6’th. She had to wait for a while in WhiteFlash’s office while they finished it up (they called saying they needed a little more time but she didn''t get the message until she got back to work).
I saw my fiancé a few weeks later and noticed the resized ring was oval shaped. She said it was like that when she got it back from being resized. The band has 3 pointers 3/4 of the way around, so we thought maybe they had to resize it that way, or perhaps it was going to be a lot more expensive to resize it into a perfect circle because of the side diamonds. It wasn''t a huge deal to us either way because you couldn''t tell when it was on her finger and the ring was now a perfect fit.
I contacted WhiteFlash again on 12/21 about a matching wedding band. Being around Christmas time things didn''t really get rolling until early-mid January. My fiancé dropped the e-ring off at WhiteFlash so they could match it up with the wedding. I got a call from Bob the next day saying the engagement ring was oval shaped (I never mentioned it to him) and that the center diamond was a little loose, but that they could fix it for $100. I told him it was that way when we got it back from resizing, but Bob told me about how platinum rings bend all the time and it was not unusual for them to get bent out of shape. He said that she may have bent it when going up some stairs. I responded that my fiancé was a very petite young lady who couldn''t possible have bent it in the few months she had it, but told Bob to go ahead and fix it and I would check with her to be 100% certain about when she first noticed that it was oval.
I called her that evening and she said she noticed it was oval as soon as she picked it up from resizing. I asked if she was certain and she said "yes", but we both agreed that we were so happy with the job WhiteFlash''s did on the engagement ring that we would go ahead and pay them to fix the oval ring and make the wedding band. The next day Bob said the ring had been fixed and sent me some pictures that were supposedly taken right after the resizing showing that the ring was perfectly round after resizing (even though it was still being resized when my fiancé got there to pick it up and she got it "hot off the press"). I emailed the pictures to my fiancé and, after discussion, we decided to pay WhiteFlash for the work they had done but not have the wedding band done by WhiteFlash. This was not an easy decision to come to, because we loved how the e-ring looked and would now have to find someplace else to make her wedding band, but she KNEW it was oval when she got it back and we felt like we were being taken advantage of (even if it wasn’t on purpose).
When my fiancé went to pick it up the next day they tried to convince her that they couldn''t possibly have messed up the ring. They got out my file to show her the picture that was dated and showed how the ring was round after resizing, but to their surprise the picture wasn’t there. Finally someone found a disk with the pictures somewhere (with no date), but by that time my fiancé was just ready to pay and leave. To WhiteFlash’s credit they didn’t charge us for the work they had done.
I’m really not sure how this could have happened. I do not think that Bob was trying to “scam” us, but I do think someone at WhiteFlash made a mistake. Does anyone know when WhiteFlash started putting the WF logo as a watermark in the lower-right hand corner of the pictures they send out? There was no watermark in any of the pictures of the e-ring I got while it was being made (9/16), but there was one in the pictures that were supposedly taken right after resizing (10/6).
What’s kind of ironic is that if Bob never would have sent those pictures then we would have paid them for fixing the e-ring and they would have kept our business for the wedding band.
Thanks for listening. I’m sure most people have a great experience with WhiteFlash, and the e-ring they made really is beautiful. I''ve attached the pictures in case anyone wants to see it.
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