I have never had as horrible a retail experiene anywhere as I have had with The Shane Company. Let me start with my engagement. Sixteen months ago when my fiance proposed to me The Shane Company had switched around some envelopes and my fiance proposed with THE WRONG RING! Obviously this totally ruined a special moment and one of the issues that made this a scary situation was that we had used a diamond that I OWNED that was very sentimental. We had only purchased our setting from The Shane Company. We went straight to The Shane Company (Midvale, Utah location) and while the manager scrambled around trying to figure out what was going on he even tried to tell me that the diamond we had was ours even though it was HALF the size of my diamond that was who knows where. To make a long story short, we were lucky to get my diamond and setting back.
Flash forward to yesterday keeping in mind that I already have horrible feelings about The Shane Company and have to constantly change the radio station when Tom Shane''s annoying commercials come on. I was sitting in the Olive Garden and I notice that my diamond is missing from my setting. I immediatly start crying because my diamond is irreplaceable and my co-workers and I look everywhere. I ended up finding it in my car and discovered that my diamond didn''t come loose because of prongs, it completely BROKE off! The prongs were still wrapped around the diamond. Also keep in mind that I am SO careful with my ring. I don''t sleep with it on, clean, play sports, shower with it, etc. I went DIRECTLY to The Shane Company to find out what we could do. I brought a friend with me who has had FOUR settings she has purchased from The Shane Company break. After talking to two separate managers (Jay and Josh) we got nowhere. Not only that, they were horribly rude and talked down to me. They stated that my pin had broken which is something they made sound totally common and it must be something that "I had done." "It had nothing to do with their craftsmanship." I asked if there were safer settings or a way to reinforce my ring so this didn''t happen again and they stated that "All settings are exactly the same" and acted as if I was stupid. They did say they would fix my ring which would require drilling a new hole for the post but I felt that this would make my ring even more sketchy and "makeshift." After everything they have put me through, I at least thought they would give me a new setting of the same setting or a setting that would be considered safer. I didn''t leave my ring or diamond with them to fix because I would never trust leaving my diamond with them again. I don''t know what to do now expect for getting a second opinion. If this happened to my ring after 16 mths how do I know it won''t happen again within the next TEN years? From everything I have experienced and heard of others'' experiences, all I can say is DO NOT DO BUSINESS WITH THE SHANE COMPANY!!
Flash forward to yesterday keeping in mind that I already have horrible feelings about The Shane Company and have to constantly change the radio station when Tom Shane''s annoying commercials come on. I was sitting in the Olive Garden and I notice that my diamond is missing from my setting. I immediatly start crying because my diamond is irreplaceable and my co-workers and I look everywhere. I ended up finding it in my car and discovered that my diamond didn''t come loose because of prongs, it completely BROKE off! The prongs were still wrapped around the diamond. Also keep in mind that I am SO careful with my ring. I don''t sleep with it on, clean, play sports, shower with it, etc. I went DIRECTLY to The Shane Company to find out what we could do. I brought a friend with me who has had FOUR settings she has purchased from The Shane Company break. After talking to two separate managers (Jay and Josh) we got nowhere. Not only that, they were horribly rude and talked down to me. They stated that my pin had broken which is something they made sound totally common and it must be something that "I had done." "It had nothing to do with their craftsmanship." I asked if there were safer settings or a way to reinforce my ring so this didn''t happen again and they stated that "All settings are exactly the same" and acted as if I was stupid. They did say they would fix my ring which would require drilling a new hole for the post but I felt that this would make my ring even more sketchy and "makeshift." After everything they have put me through, I at least thought they would give me a new setting of the same setting or a setting that would be considered safer. I didn''t leave my ring or diamond with them to fix because I would never trust leaving my diamond with them again. I don''t know what to do now expect for getting a second opinion. If this happened to my ring after 16 mths how do I know it won''t happen again within the next TEN years? From everything I have experienced and heard of others'' experiences, all I can say is DO NOT DO BUSINESS WITH THE SHANE COMPANY!!
300x240.png)