fredflintstone
Brilliant_Rock
- Joined
- Jul 18, 2020
- Messages
- 1,020
In the 1000's of stones, I sold I had 3 claims against me. I never filed one against another person. In these claims Paypal withheld from my account the sum of the invoice while they were under arbitration.So did you get PayPal pre-approval when you sold stones?
One was from a customer who filed a claim on a $4500.00 Spinel against me from Taiwan, before he even sent it back! PayPal held that money in limbo from my account until the stone returned and automatically deducted it from my account once returned. Let me say, I was more than happy to refund his money, but some customers are real joys! LOL!
The other the shipping company said the stone was delivered. The customer filed a claim, claiming he did not get it. I go by what the shipping courier says. I countered claimed and won as the shipping company claimed delivery. Then, the customer filed a claim again and Paypal again withheld the money. It turned out that the shipping company screwed up the whole thing. Finally delivered the stone and the customer was so mad he refused delivery and when the stone came back to me, Paypal automatically refunded his money.
That is the way it works.
The above chart does not mean a thing in my experience. A invoice is a legal and binding contract. Paypal protects both seller and buyer. Both cannot win a case, so you will always have someone who cries wolf, when it turns out to be a Chihuahua.