What do I do? Frustrated.

[sevens one]

just a quickie:

Is your FI a good actor?

 

[sunshine14]

I''m really sorry to hear about your ring However, as hairy fairy as it sounds, I really believe that things usually happen for a reason and I''m sure that after all is said and done, you''ll be so happy with your beautiful ring!!!

 

[diamondhunter10]

Ebree, I had a similar situation happen to me a few years back but I was rushing to get this done in time for Christmas.

I have a similiar comment to some of the replies to your post.
1. After I followed up with my jeweler, which I was not sure but it turns out that they are mentioned in Pricescope.
2. As in your case I had a time crunch and said that I needed to speak with a manager since it was not a case of doubting the sales person, but I needed a higher level of assurance.
3. I spoke with the Online Sales Manager, who assured me over the phone and sent me an email to confirm, what we discussed.
4. He recognized that the details of what I needed done was not apart of their typical orders and explained that he would absorb the cost to ship out the ring and make any adjustments in the future.

Another suggestion would be to source a couple of other stores from here and see if they can react in time. Also I would mention to the Manager that you have voiced your displeasure on PS.

Good luck!

 

[jrob529]

I'm relatively new to this forum and its rules. With that being said, I'm curious to know which vendor it was so others don't make the same mistake in the future.

And I wish you all the luck in the world with the pursuit of your ring.

 

[E B]

Well, it looks like everything worked out.

There was misunderstanding on both parts, and quite a bit had to be double checked, but I will be getting my ring! It''ll be coming a couple of days later than previously discussed, but that''s completely understandable.

A very kind representative really made an effort to work things out and make sure I had my ring as soon as possible, and I''m so grateful that we were put in touch with him. A good way to chase the clouds away on my fiance''s and my 3rd anniversary.

I believe there was mention of pictures before sending, but I can''t be sure. Either way, I''ll post some whether I take ''em or not! Thanks for everyone''s advice and concern.

 

[jrob529]

Congratulations!!! I''m glad things worked out- making a large purchase can be frustrating. I''m looking forward to seeing the pictures.

 

[FireGoddess]

That''s nice to hear...I hope the ring is done as soon as possible, looks perfect, and fits flush exactly as you requested!!

 

[Kaleigh]

Date: 11/14/2006 5:48:11 PM
Author: EBree
Well, it looks like everything worked out.

There was misunderstanding on both parts, and quite a bit had to be double checked, but I will be getting my ring! It''ll be coming a couple of days later than previously discussed, but that''s completely understandable.

A very kind representative really made an effort to work things out and make sure I had my ring as soon as possible, and I''m so grateful that we were put in touch with him. A good way to chase the clouds away on my fiance''s and my 3rd anniversary.

I believe there was mention of pictures before sending, but I can''t be sure. Either way, I''ll post some whether I take ''em or not! Thanks for everyone''s advice and concern.

Yay, I love happy endings!!!

 

[Ellen]

Date: 11/14/2006 5:54:29 PM
Author: Kaleigh
Yay, I love happy endings!!!

Ditto!!

Can''t wait to see pics!

 

[decodelighted]

Date: 11/14/2006 5:48:11 PM
Author: EBree
A very kind representative really made an effort to work things out

Before or after they got wind of this thread??

Regardless ... I''m happy YOU''RE happy. Everyone makes mistakes - it''s just good to see them resolved quickly & apologetically.

Looking forward to PIXXXXXX!

 

[turtledazzle]

Date: 11/14/2006 7:24:19 PM
Author: decodelighted

Date: 11/14/2006 5:48:11 PM
Author: EBree
A very kind representative really made an effort to work things out

Before or after they got wind of this thread??

Regardless ... I''m happy YOU''RE happy. Everyone makes mistakes - it''s just good to see them resolved quickly & apologetically.

Looking forward to PIXXXXXX!

That''s exactly what I was thinking, Deco!

Regardless, I''m so happy you''ll be getting your ring soon, EBree! Cannot wait to see the pics!

 

[Cehrabehra]

Date: 11/14/2006 2:50:29 PM
Author: EBree

Date: 11/14/2006 2:42:11 PM
Author: decodelighted
Alright I''m confused. Seems to ME the order of events should have been


1) find out if setting will fit flush (by making wax)

2) client examines & decides OK

3) gives OKAY to vendor

4) vendor makes setting & sets stone


How can you give an ''okay proceed'' without knowing if the ring will sit flush? You could buy THE STONE (thus the cc #) but your FULL ORDER can''t be initiated without first verifying the ring will fit flush.

Deco,

Originally, the salesperson assured me that a band would sit flush. I asked repeatedly, ''are you sure?'' because I dug up some PS photos of the same setting and it looked as though a little notch would prevent this from happening. Salesperson said that the jeweler gave his guarantee that it would sit flush. The reason I know he promised me was because I was talking to another vendor who carries a Vatche setting that absolutely allows a band to sit flush. I would have gone this direction, if salesperson wasn''t able to guarantee that _____''s setting would allow a flush band.

It was only yesterday that SP told me a band might not sit flush.

Update: Fiance just talked to vendor. He said the vendor places the blame on us for not sending a proceed email. Vendor (not original salesperson, different salesperson) says that they can start work now (wait a second...they said they started work yesterday?) and have it sent to the state they''re located in on Friday.

Fiance is angry, I''m angry. I''m this close to saying ''screw it all'', but it''d be better to have the ring by Friday (if they agree to drop the sales tax) then to start all over with someone new.

Ugh.

oh I wouldn''t proceed with them just on principle!! forget it!!!

 

[E B]

Thank you, everyone.

I can't wait to see it. I just hope it's as beautiful as if they had 4 weeks to make it. If I get pictures, you can bet I'll post them here first.

 

[Cehrabehra]

Date: 11/14/2006 4:25:11 PM
Author: EBree
Thank you, everyone.

It looks as though there may be a ray of sunshine peering through this cloud. I''ll let you know what I find out.

Im'' sorry.... good luck though!!! sometimes these things happen and what comes of it is even better!

 

[Cehrabehra]

Date: 11/15/2006 1:09:48 AM
Author: EBree
Thank you, everyone.

I can''t wait to see it. I just hope it''s as beautiful as if they had 4 weeks to make it. If I get pictures, you can bet I''ll post them here first.

LOL next time I see a thread like this I should read the end before I post ROFL!!! (yeah right like I''ll remember lol) congrats!!!

 

[cpster]

Ebree...I''m glad that it looks like everything is going to work out. I hope the ring turns out perfect...can''t wait for the pics!