When a custom project doesn’t meet expectations, what do you do?

[Cerulean]

The things like the angle of the side stones and the edges of the ring are things I would expect the CAD to accurately reflect - at least all mine have. I don't think I would trust a vendor if they said it would be different. But I also would never blame anyone for trusting a vendor who said that - the vendor really should know better since they are the professional and in charge of how things turn out. The milgrain - idk. Depending on where it is, it might just be scratchy. I have a bunch of rings with milgrain and they all feel a little scratchy to me? The diamond color is really off and I can't believe they didn't offer you a price adjustment or to replace with whiter diamonds. That's unacceptable.

I also think you should share the name of the vendor because that diamond difference is pretty extreme and that they did nothing is concerning - and I would love if other people could be spared that. But I understand if you're not comfortable with it, especially given the propensity of some PS users to pile on discounting your experience once they realize it's one of their favorite vendors.

I agree. This isn’t to gaslight the vendor, but this forum is to serve consumers who are buying from vendors and I think one of the main tenets is transparency.

Think of it as one the ways we have to educate ourselves and be informed, better consumers. A vendor who stands by their work should not see their name being shared as a bad thing. And every vendor makes reasonable mistakes! The question is - how do they rectify those mistakes when they are brought to their attention?