I live in Thailand. I ordered a lab diamond from loosegrowndiamond.com last month. I didn’t like the diamond so I returned it(3days after receiving). I paid for shipping and insurance as Susan of LGD said.
The shipping has problem custom delay. The US custom wants the recipient sign the Self Certification Statement and fill the 5106 form, so I notify lgd by email. No any updates received from lgd. I begged them to manage it for me many times because deadline is May/13/2024
And then Susan of lgd answered me that they couldn’t do because the recipient was me!! It’s me who must sign the 5106 form.
I was shocked because FedEx notified clearly that I was the shipper and the recipient was”GROWN DIAM LLC”. I felt disappointed. Did they intentionally push the responsibility to me?
When I pointed out that, Susan answered me their team would submit the form and inform me. I wait and ask for updates until now but nothing happens
FedEx told me that lgd didn’t fill the 5106form that was sent and lgd didn’t answer their email at all.
All I had paid
-The diamond costs $4673.62
-I paid for tax/clearance/FedEX fee(when I received the diamond) $257
-Payments for FedEx shipping and insurance $216(when I returned the diamond, Susan told me that the insurance must cover $3000.)
I am very anxious because I feel lgd(loosegrowndiamond.com) doesn’t solve the problem properly. Lgd ignored me and didn’t do anything that should do.
If no instructions from recipient by deadline. Shipment will return to Thailand under my expenses. That means I must pay for shipping including tax/clearance/fee again and receive the diamond I don’t want. It’s very cruel for them to do this to me.
Please advice me what should I do. Who can help me? Lgd destroys my trust completely
The shipping has problem custom delay. The US custom wants the recipient sign the Self Certification Statement and fill the 5106 form, so I notify lgd by email. No any updates received from lgd. I begged them to manage it for me many times because deadline is May/13/2024
And then Susan of lgd answered me that they couldn’t do because the recipient was me!! It’s me who must sign the 5106 form.
I was shocked because FedEx notified clearly that I was the shipper and the recipient was”GROWN DIAM LLC”. I felt disappointed. Did they intentionally push the responsibility to me?
When I pointed out that, Susan answered me their team would submit the form and inform me. I wait and ask for updates until now but nothing happens
FedEx told me that lgd didn’t fill the 5106form that was sent and lgd didn’t answer their email at all.
All I had paid
-The diamond costs $4673.62
-I paid for tax/clearance/FedEX fee(when I received the diamond) $257
-Payments for FedEx shipping and insurance $216(when I returned the diamond, Susan told me that the insurance must cover $3000.)
I am very anxious because I feel lgd(loosegrowndiamond.com) doesn’t solve the problem properly. Lgd ignored me and didn’t do anything that should do.
If no instructions from recipient by deadline. Shipment will return to Thailand under my expenses. That means I must pay for shipping including tax/clearance/fee again and receive the diamond I don’t want. It’s very cruel for them to do this to me.
Please advice me what should I do. Who can help me? Lgd destroys my trust completely