Beware of Insurance Fraud at Gübelin Gem Lab
I recently went to Gübelin in Shanghai, China to personally send a ruby to Gübelin for identification. I insured my gemstone for about $450,000 and paid a premium of about $700 at the same time I submitted the gemstone. Gübelin provided me with the contract and receipt. (Because of personal privacy, if the moderator needs, I can provide it to the moderator privately, please inform the moderator of the contact information)
I asked the Gübelin employee if I had to sign the contract with the insurance company in person? The employees of Gübelin clearly informed that it was not necessary. They will sign the contract with the insurance company on my behalf. The conversation is evidenced by surveillance video.
During the identification process, I suspected that my gem had been stolen. I asked Gübelin to notify the insurance company or give me the insurance company's contract so that I could make a claim to the insurance company in person. Unexpectedly, however, Gübelin refused to notify the insurance company and refused to provide me with an insurance contract. Rather, it will be refunded to me the premiums I have already paid. According to the contract Gübelin gave me, and on their website: "Any and all Gemstones sent to Gübelin shall be insured by Customer to their full value, such insurance covering the delivery to Gübelin, the time period during which the Gemstones are at the laboratory and the return of such Gemstones by Gübelin to Customer. ”
Please check their website link: https://www.gubelingemlab.com/en/extras/service-navigation/terms-conditions-gem-lab
That is, after I personally delivered the gem to Gübelin and paid for the insurance on the spot, the insurance contract was in effect. However, when I had a dispute with Gübelin and needed to notify the insurance company, Gübelin refused to notify the insurance company and did not give me an insurance contract. Gübelin offered to refund the insurance I had paid ($700).
I have complained to Gübelin headquarters and Gübelin headquarters does not respond to my complaint.
I recently went to Gübelin in Shanghai, China to personally send a ruby to Gübelin for identification. I insured my gemstone for about $450,000 and paid a premium of about $700 at the same time I submitted the gemstone. Gübelin provided me with the contract and receipt. (Because of personal privacy, if the moderator needs, I can provide it to the moderator privately, please inform the moderator of the contact information)
I asked the Gübelin employee if I had to sign the contract with the insurance company in person? The employees of Gübelin clearly informed that it was not necessary. They will sign the contract with the insurance company on my behalf. The conversation is evidenced by surveillance video.
During the identification process, I suspected that my gem had been stolen. I asked Gübelin to notify the insurance company or give me the insurance company's contract so that I could make a claim to the insurance company in person. Unexpectedly, however, Gübelin refused to notify the insurance company and refused to provide me with an insurance contract. Rather, it will be refunded to me the premiums I have already paid. According to the contract Gübelin gave me, and on their website: "Any and all Gemstones sent to Gübelin shall be insured by Customer to their full value, such insurance covering the delivery to Gübelin, the time period during which the Gemstones are at the laboratory and the return of such Gemstones by Gübelin to Customer. ”
Please check their website link: https://www.gubelingemlab.com/en/extras/service-navigation/terms-conditions-gem-lab
That is, after I personally delivered the gem to Gübelin and paid for the insurance on the spot, the insurance contract was in effect. However, when I had a dispute with Gübelin and needed to notify the insurance company, Gübelin refused to notify the insurance company and did not give me an insurance contract. Gübelin offered to refund the insurance I had paid ($700).
I have complained to Gübelin headquarters and Gübelin headquarters does not respond to my complaint.