Christinak
Shiny_Rock
- Joined
- Jun 2, 2016
- Messages
- 487
Hello
This is a tale of caution in buying un-certed diamonds from Ivy & Rose and also of poor customer service in dealing with this issue when raised.
So I was delighted to buy a rare F coloured VS stone from @newdiamondworld

I’m in the uk so @newdiamondworld sent the stone straight to David. I asked David to send it to GIA because as she is such an amazing rare stone I thought she deserved to be GIA graded.
The stone came back from GIA as H SI2

I raised this immediately with @newdiamondworld so she could go back to Ivy & Rose. Just to be clear this is an unfortunate situation but in no way is @newdiamondworld responsible as she sold the stone to me in good faith based on Ivy & Rose internal grading. In fact @newdiamondworld has out of her pocket given me a gesture of goodwill.
When raised, the response from Ivy & Rose is extremely disappointing. Stating that they believe the GIA report to be overly technical and refuting the key fact that this stone is both 2 colour grades and 2 clarity grades lower than they stated.
I think the response is not acceptable and is disappointing in not taking any responsibility for the discrepancy between their grading and the GIA grading. It’s clear this stone would have had a different price point on the GIA grading.
Neither of us believe there will be further resolution from Ivy & Rose, but felt it important to post here as a tale of caution.
This is a tale of caution in buying un-certed diamonds from Ivy & Rose and also of poor customer service in dealing with this issue when raised.
So I was delighted to buy a rare F coloured VS stone from @newdiamondworld
Help with design for 0.68ct F antique marquise
Hello So I have a dilemma. I need some help. I have just brought a 0.68ct F coloured antique marquise stone from @newdiamondworld Link here https://ivyandrose.com/products/0-68ct-rare-old-marquise-cut-f-vs-diamond-antique-loose-estate-2-3-carat-natural?utm_medium=shop_web The dilemma is...
www.pricescope.com

I’m in the uk so @newdiamondworld sent the stone straight to David. I asked David to send it to GIA because as she is such an amazing rare stone I thought she deserved to be GIA graded.
The stone came back from GIA as H SI2

I raised this immediately with @newdiamondworld so she could go back to Ivy & Rose. Just to be clear this is an unfortunate situation but in no way is @newdiamondworld responsible as she sold the stone to me in good faith based on Ivy & Rose internal grading. In fact @newdiamondworld has out of her pocket given me a gesture of goodwill.
When raised, the response from Ivy & Rose is extremely disappointing. Stating that they believe the GIA report to be overly technical and refuting the key fact that this stone is both 2 colour grades and 2 clarity grades lower than they stated.
I think the response is not acceptable and is disappointing in not taking any responsibility for the discrepancy between their grading and the GIA grading. It’s clear this stone would have had a different price point on the GIA grading.
Neither of us believe there will be further resolution from Ivy & Rose, but felt it important to post here as a tale of caution.