- Joined
- Oct 6, 2005
- Messages
- 6,840
Well, after speaking to Blue Nile and one of their diamond specialists who is a lead supervisor, she agreed with EVERYTHING you all said about our original diamond! Horrible diamond with no sparkle/shine and that it should have never been suggested to us. I asked her to come up with a diamond she felt was the BEST diamond for us and she choose the EXACT same diamond Kim recommended, all without knowing we were going to ask for this one. I'm still in shock that this website knew more than a "diamond expert" from Blue Nile. The original "expert" has given us nothing but poor advice and horrible customer service. We had already previously asked him to be removed and to no longer contact us. He still contacted us numerous times after being told not to by supervisors. This latest mess up just solidifies that he shouldn't represent Blue Nile any longer.
We can't THANK YOU all enough for all your support and suggestions! I'm glad I found this website (already knew about it) and SUPER glad I asked the question about the HCA. YOU GUYS ARE THE BEST! We will be returning the old diamond, but already have the new one reserved and they will be sending it out immediately. Small overlap for return, but we don't care!
I can't wait to see the new stone in my new setting! Again, THANK YOU ALL!!! You saved us so much disappointment and heartache.
This is fantastic news! So glad you got validation from the lead supervisor. I'm happy you found PriceScope in time and I was able to help. I hope you come back to share photos and thoughts on your new gorgeous diamond!