Conned on ebay. I quit!

[T L]

RS,
Please excuse my stupidity, but what is a "stone flipper?" Thanks, just curious.

That is when someone buys low and sells high. You look for a diamond that may not be the best quality and negotiate a low purchase price and turn it around to sell for a higher price. You market it in such a way that someone will take the bait, so to speak.

Thanks RS, so the difference between being a flipper and a reseller is that you lie about the quality of the gem?? I know a lot of vendors, some well respected, that resell ebay stones for at least three times what they paid. I don't fault them for it because it is a business, and ebay is their source. They resell the stones in various places, like DB, their own websites, FB, and ebay of course. However, if they lie extensively about the gem to make it sound much more valuable than it truly is, than that's wrong. I'm not accusing RH of that, but just trying to understand the difference between a stone flipper and an stone reseller.

 

[Imdanny]

Thanks for the lessons on stone flipping.

 

[movie zombie]

[quote="TL|1318483838|3039135- I'm not accusing RH of that, but just trying to understand the difference between a stone flipper and an stone reseller.[/quote]

i don't think there is a difference...object is to buy for as little as possible [we all want to do that, right?] and sell for as much as possible. capitalism at work and all that.

 

[Imdanny]

I don't care how RH got the stone. I guess "direct importer of fine and rare gemstones" means not a stone flipper but I don't really care. This I have a problem with:

**I am a GIA Gemologist, and direct importer of fine and rare gemstones. All stones I sell have been examined and tested with multiple gemological tools, and I guarantee 150% the accurate description and authenticity of everything I sell! If I cannot guarantee it 150%, I will not sell it!!!!***

The facts say otherwise.

Also, I wonder what a "GIA Gemologist" means.

 

[Pandora II]

I don't care how RH got the stone. I guess "direct importer of fine and rare gemstones" means not a stone flipper but I don't really care. This I have a problem with:

**I am a GIA Gemologist, and direct importer of fine and rare gemstones. All stones I sell have been examined and tested with multiple gemological tools, and I guarantee 150% the accurate description and authenticity of everything I sell! If I cannot guarantee it 150%, I will not sell it!!!!***

The facts say otherwise.

Also, I wonder what a "GIA Gemologist" means.

I think it is intended to mean that someone has studied courses towards the GG with the GIA, but had not actually completed the GG. I'm not sure that it is completely ethical as it is somewhat misleading and I'm not sure that the GIA would be very happy if this is the case.

I believe that you need to complete a course at one of the reputable educational establishments (GIA (GG), Gem-A (FGA), AIGS, CGA, GAA for example) to claim that you are a gemmologist.

 

[SB621]

RS,
Please excuse my stupidity, but what is a "stone flipper?" Thanks, just curious.

That is when someone buys low and sells high. You look for a diamond that may not be the best quality and negotiate a low purchase price and turn it around to sell for a higher price. You market it in such a way that someone will take the bait, so to speak.

Thanks RS, so the difference between being a flipper and a reseller is that you lie about the quality of the gem?? I know a lot of vendors, some well respected, that resell ebay stones for at least three times what they paid. I don't fault them for it because it is a business, and ebay is their source. They resell the stones in various places, like DB, their own websites, FB, and ebay of course. However, if they lie extensively about the gem to make it sound much more valuable than it truly is, than that's wrong. I'm not accusing RH of that, but just trying to understand the difference between a stone flipper and an stone reseller.

I'm sure this is not the correct answer but for me personally - a reseller is a professional business for the most part who has training and business practices in place. A flipper can be anyone regardless of experience/education in the industry/ business. Also because resellers are typically establishes businesses usually they pay tax etc on their sales and follow IRS rules for small businesses (or large). Flippers don't always have an establish business (they have an ebay store or a website) and do not claim profit as a business with the IRS.

Once again this is just MY personal experience with resellers vs. self proclaimed flippers that I have met.

 

[T L]

RS,
Please excuse my stupidity, but what is a "stone flipper?" Thanks, just curious.

That is when someone buys low and sells high. You look for a diamond that may not be the best quality and negotiate a low purchase price and turn it around to sell for a higher price. You market it in such a way that someone will take the bait, so to speak.

Thanks RS, so the difference between being a flipper and a reseller is that you lie about the quality of the gem?? I know a lot of vendors, some well respected, that resell ebay stones for at least three times what they paid. I don't fault them for it because it is a business, and ebay is their source. They resell the stones in various places, like DB, their own websites, FB, and ebay of course. However, if they lie extensively about the gem to make it sound much more valuable than it truly is, than that's wrong. I'm not accusing RH of that, but just trying to understand the difference between a stone flipper and an stone reseller.

I'm sure this is not the correct answer but for me personally - a reseller is a professional business for the most part who has training and business practices in place. A flipper can be anyone regardless of experience/education in the industry/ business. Also because resellers are typically establishes businesses usually they pay tax etc on their sales and follow IRS rules for small businesses (or large). Flippers don't always have an establish business (they have an ebay store or a website) and do not claim profit as a business with the IRS.

Once again this is just MY personal experience with resellers vs. self proclaimed flippers that I have met.

A flipper sounds like a ticket scalper to me, which although might be a bit unethical to some people, it is not an illegal business. I know plenty of gem sellers that have enormous markups on their material, but they have established businesses, so I supposed that's okay to some, vs a flipper who doesn't pay taxes (if that's the true definition of a flipper). As for whether RH pays taxes on her business, I have no idea. Also to whether she's a GG, again, do we know for sure she isn't? She was taking courses at the time she left PS, and she hasn't been on here in eons, so perhaps she completed her courses in that time.

Not trying to defend RH, but I think we're speculating a lot here, which keeps getting this thread into trouble.

 

[STOJA001]

eBay is a scam only!

 

[T L]

Stoja,
You may want to open a different thread on this, as you do have pertinent concerns, but they are distinct from this thread. I have been an avid ebayer since ebay was ebay, and yes, you can get scammed, but I also find ebay to have very legitimate sellers, and a wonderful place to find variety, and honest sellers that give a good value. I am sorry for your scam, as I am very sorry for Kelpie having to deal with her refund, but I don't think ebay really has anything to do with this particular case. Kepie could have purchased the stone from RH from her own personal website, and would still be in the same situation she is now.

 

[STOJA001]

Yes, sorry! I edited the message and opened a new thread; [URL='https://www.pricescope.com/community/threads/ebay-itself-is-a-total-fraud-keep-away.166965/#post-3039361#p3039361']https://www.pricescope.com/community/threads/ebay-itself-is-a-total-fraud-keep-away.166965/#post-3039361#p3039361[/URL]

 

[risingsun]

Thanks for the lessons on stone flipping.

I'm not sure if this comment was supposed to be snarky or not. I wanted to describe my interactions with RH. All I know about stone flipping was from the posts that she shared with others on PS. If I'm mistaken, I am sorry. It is important, I believe, to know something of RH's ethics and conduct since she joined PS. as it reflects on her current behavior. I tend to look for patterns of behavior, as this is part of my training.

 

[PrecisionGem]

What does it mean to guarantee 150%? How does that compare to 100%?

Is that like some stores who price guarantee 110%? If you find it cheaper they match the price plus give you 10% back.

I still at this point, any kind of insurance claim against the post office is going to be very difficult given the time that has passed. That's something that should have been done the first day.

 

[T L]

What does it mean to guarantee 150%? How does that compare to 100%?

Is that like some stores who price guarantee 110%? If you find it cheaper they match the price plus give you 10% back.

I still at this point, any kind of insurance claim against the post office is going to be very difficult given the time that has passed. That's something that should have been done the first day.

If it hasn't been done already, someone should contact USPS.com to find out for sure.

Ah found it on their website. The cutoff is 60 days from the date of mailing, and there's some other periods here on this webpage for specific kinds of mail. So the filing date starts from whenever AGL mailed the stone back to RH.

https://www.usps.com/ship/file-insurance-claims.htm

 

[LD]

If you search the archives you'll find the thread that Risingsun has referred to. The issue was "how" the stone was being re-marketed. My reading of that thread was that RH was clearly guiding others to mislead when selling in order to get a bigger profit/attract attention to a gemstone that otherwise would have been worth much less. Risingsun and a number of others took her to task and challenged her ethics (rightly so).

If you read that thread and then look at this one you'll clearly see the similarities and how this is possibly more evidence of stone flipping. If you set yourself up as a vendor then of course you should make a profit but there's making a profit with truthful advertising and then there's making a profit with misleading vendor promises and not following through.

 

[Imdanny]

Thanks for the lessons on stone flipping.

I'm not sure if this comment was supposed to be snarky or not. I wanted to describe my interactions with RH. All I know about stone flipping was from the posts that she shared with others on PS. If I'm mistaken, I am sorry. It is important, I believe, to know something of RH's ethics and conduct since she joined PS. as it reflects on her current behavior. I tend to look for patterns of behavior, as this is part of my training.

Hi, no, it wasn't. I realized after I posted that it might not come off right. and I thought about substituting "definitions" for "lessons" but then I thought that would be too nerdy. I should have been more clear. I'm sorry.

 

[ruby59]

If you search the archives you'll find the thread that Risingsun has referred to. The issue was "how" the stone was being re-marketed. My reading of that thread was that RH was clearly guiding others to mislead when selling in order to get a bigger profit/attract attention to a gemstone that otherwise would have been worth much less. Risingsun and a number of others took her to task and challenged her ethics (rightly so).

If you read that thread and then look at this one you'll clearly see the similarities and how this is possibly more evidence of stone flipping. If you set yourself up as a vendor then of course you should make a profit but there's making a profit with truthful advertising and then there's making a profit with misleading vendor promises and not following through.

I rigorously defended RH and took the opinion that the Pariba is a complicated stone and unintentional mistakes were made. Then through no fault of her own, the stone was damaged.

However, if what you are saying is true and she deliberately misled the OP, that is different. Not sure about the rules here, but are you allowed to link that thread? I do not have much luck with searches here. If what you are saying is true, that would put a big change in my opinion.

 

[Addnamehere]

Ok, I remember that thread very well.

I purchased a diamond off ebay, a 2ct "I1" stone. It came to me as and was an OBVIOUS I3. I asked to return the diamond, and the seller refused. I opened a complaint with ebay and was awarded a refund and was never told to return the stone. (This was....geeze.... almost 2 years ago maybe?)

I then took that stone and AUCTIONED it on ebay because I didnt want it, and the seller didnt want it back.

I sold above stone as an I3, H colored diamond, set in a 14kt gold earring setting for I believe it was $250.00 (it was so long ago). I took video of the diamond, explained all inclusions, and listed it as an I3. The buyer was VERY happy with his purchase, left positive feedback, and has been a return buyer with me for the past year! There was absolutely nothing unethical about it. The only issue the above poster had was the fact that I 'flipped' an ebay purchase at all. The poster above had an issue with the fact I sold such an ugly diamond on ebay that I got for free (I was more then happy to return that diamond), and was very verbal about it.

The mentioned thread, someone had a diamond they wanted to sell on ebay that was ugly, and was being bashed to pieces by pricescope members (usual practice). I told him there is nothing wrong with selling his ugly diamond on ebay, as long as he describes it as it is. Most of the thread was the simple fact there are people out there who want a 2ct diamond and cant afford it, and are happy with a 2ct carbon filled stone for a very cheap price! As long as the stone is described (Cant get any more honest then video!!!). The buyer bid it up to that price, and was very happy with it in the end! If it was sold for 1k or more under the assumption it was a better quality, then there would be an ethics issue. But it was not.

The poster complaining saw something wrong with the simple fact someone wanted to purchase what he thought was an ugly diamond. Yes, if you find the thread, feel free to post it. If you are going to verbally slander my ethics on the internet, have proof.

Also saying I 'flip' my stone is pure and utter speculation and again, show evidence of that. I have 100s of reciepts from well respected gem dealers in a box on my desk. Do you have proof of 'stone flipping' from ebay? I know out of my entire stock I sold, I had maybe 4 or 5 items from purchased off ebay 2 years ago, from a reputable dealer. If you are going to say I 'resell' and 'misrepresent' my stones to demand a higher price, please show evidence of that as well. MOST of my high priced items came with a GIA report. Unless, you are claiming GIA is wrong.

Also, please show proof of my tax status. Anything with out proof is blatant slander. Pricescope is *not* anonymous, and slander in the business world is a very serious offence. My attorney has already identified those responsible with the death threats and linked them with pricescope names. The same can and will be done with obvious slander and accusations with my business without facts to back those accusations up.

I also find it interesting the pricescope.com moderators have absolutely no issues with the topic switch between an issue between myself and kelpie to an all out ethics attack on my business without ANY evidence of such accusations.

 

[LD]

If you search the archives you'll find the thread that Risingsun has referred to. The issue was "how" the stone was being re-marketed. My reading of that thread was that RH was clearly guiding others to mislead when selling in order to get a bigger profit/attract attention to a gemstone that otherwise would have been worth much less. Risingsun and a number of others took her to task and challenged her ethics (rightly so).

If you read that thread and then look at this one you'll clearly see the similarities and how this is possibly more evidence of stone flipping. If you set yourself up as a vendor then of course you should make a profit but there's making a profit with truthful advertising and then there's making a profit with misleading vendor promises and not following through.

I rigorously defended RH and took the opinion that the Pariba is a complicated stone and unintentional mistakes were made. Then through no fault of her own, the stone was damaged.

However, if what you are saying is true and she deliberately misled the OP, that is different. Not sure about the rules here, but are you allowed to link that thread? I do not have much luck with searches here. If what you are saying is true, that would put a big change in my opinion.

A Paraiba is NOT a complicated stone. It's either copper bearing or it's not. If it doesn't have copper IT'S NOT A PARAIBA. RH did some studies and she knows, unequivocably the difference. Do a search of her posts and you'll see that. Here are quotes from posts in the thread that angered people about stone flipping:

Quote 1
I don't think it's unethical at all to sell an ugly diamond at a profit. I buy diamonds cheap from Locals and pawnshops, then flip them on eBay all the time and make good money (good diamonds and lower quality ones). As long as it's represented as it really is.

Quote 2
"Beauty is in the eye of the beholder. If someone sees beauty in a low quality rock, then they see beauty.
I don't ever say 'this is the prettiest diamond on earth' or some language like that, but comment that it is a large diamond of so and so clarity.

Many people don't think small .25ct diamonds are valuable, yet stores sell them for 500$. Just because many people see them as invaluable should the sales person come out and say 'this is one tiny diamond and it is not worth the 500$.'

Disclosure goes so far, and at some point becomes subjective. There is no such thing as subjective disclosure as a sales person, because it is not my place to decide what someone sees as beauty and worth their money."

Quote 3
"So selling someone a 2.5 ct diamond to someonee who can't afford one otherwise, with full disclosure of clarity and color, microscopic photos and video, with a 7 day return policy encouraging the buyer to have it checked out is wrong?

Not only that, I send each of my customers a full GIA cut/color/clarity printout with any diamond purchase.

If these people can log onto eBay, they can do a quick search for diamonds for basic research. And if they dont like what they get, they get a refund. And by the way, I do sell to jewelry stores. And they have had no problem purchasing a diamond or stone from me when I am charging 1/2 of the price.

There is a market for everything. And there are a lot of people out there who want a big stone and could care less about clarity. Just because the folks on PS frown at less then si stones, doesn't mean there are not people who would be happy with them.

Take a look at mall stores all over the us, and price out an i3 2.5 ct, then tell me selling one for 300 is 'morally wrong'.

ETA: and the best thing about eBay and buying diamonds in general is : if you don't like the stone you dont have to buy it. "


This gives you a flavour of her selling techniques. Only describe what you want to. Send people a GIA print-out that can be highly misleading. Disclosure is what you want to disclose.

Let's not go into the 7 day returns policy and "I sell to jewellery stores" spiel.

[URL='https://www.pricescope.com/community/threads/pawn-store-diamond-advice-2-55-round-brilliant-j-k-is1-is2.153751/']https://www.pricescope.com/community/threads/pawn-store-diamond-advice-2-55-round-brilliant-j-k-is1-is2.153751/[/URL] PLEASE NOTE THIS IS FROM 10 MONTHS AGO.

The thread that RH is referring to in her post above is NOT the one I've referenced - so as you can see there are more than one thread on the subject!

 

[Addnamehere]

Ok, I reread that post. So, I think the issue was they want sellers who are selling 'ugly diamonds' to put in the listing 'this is an ugly diamond'. When ugly us a subjective term, as well as beautiful. Putting standard facts (cut larity, color, video) without putting subjective terms in a listing is in now way 'unethical'.

With that reasoning, I gues Zales who is selling a 2ct I2-3 diamond engagement ring for 8k, should put the words 'ugly diamond' in their store. If the fact I sold a fully disclosed 2.5ct diamond for 250-300 without the words 'butt ugly diamond' made you angry. From the looks of this thread, it looks like those who had an issue with me or butt heads with me in the past on this forum are comming out of the woodwork grasping at straws to badmouth my business.

Edited: Again, this is completely unrelated to the subject at hand, but I guess because the old subject got boring someone had to 'spice it up' with new allegations.

 

[T L]

Putting all this "flipping" stuff aside, and I'm not doing so as people have their pertinent concerns to address on that subject, but if the stone wasn't really damaged, and RH wanted to make up a false claim, why would she send it back to Kelpie? Now mind you, Kelpie didn't open the package and shipped it right back, but if RH was trying to make up a story about a damaged stone, why would she bother sending it back to the buyer? The buyer (Kelpie) could obviously see the damage for themselves, or even with a loupe? I don't think anyone would intentionally damage the stone in order to collect a claim because it's not worth the grief, as this thread has so pointed out, and RH could resell it. I suspect the stone may really have been damaged at some point. I could be wrong however, but I think it's important to bring this up as there are some major trust issues between Kelpie and RH, and I would like to see them get this resolved.

 

[LD]

Ok, I reread that post. So, I think the issue was they want sellers who are selling 'ugly diamonds' to put in the listing 'this is an ugly diamond'. When ugly us a subjective term, as well as beautiful. Putting standard facts (cut larity, color, video) without putting subjective terms in a listing is in now way 'unethical'. Pulling at strings to bad mouth me are we?

No. I'm not trying to bad mouth you. I simply re-posted as asked to. If you re-read all my posts in this thread I've been very clear that I think you've missold and your selling / knowledge claims are questionable to say the least. However, I have also tried to put forward ways you could resolve this.

Are you going to refund Kelpie? Are you going to give her the information she needs without her having to ask you? You seem to have time to come on here but you don't have time to email Kelpie?

 

[LD]

Putting all this "flipping" stuff aside, and I'm not doing so as people have their pertinent concerns to address on that subject, but if the stone wasn't really damaged, and RH wanted to make up a false claim, why would she send it back to Kelpie? Now mind you, Kelpie didn't open the package and shipped it right back, but if RH was trying to make up a story about a damaged stone, why would she bother sending it back to the buyer? The buyer (Kelpie) could obviously see the damage for themselves, or even with a loupe? I don't think anyone would intentionally damage the stone in order to collect a claim because it's not worth the grief, as this thread has so pointed out, and RH could resell it. I suspect the stone may really have been damaged at some point. I could be wrong however, but I think it's important to bring this up as there are some major trust issues between Kelpie and RH, and I would like to see them get this resolved.

To claim against the new postal insurance that presumably she took out when re-posting to Kelpie?

 

[Addnamehere]

I already contacted kelpie, and kelpie is completely against my offer of refunding her the 'profit' and AGL fees, and her filing the damage claim (for what I paid) on her own time. She wants all or nothing, and I am not and will not agree to that. She doesnt even want the reciept proof of what I paid.


by LovingDiamonds » 13 Oct 2011 13:06
Written by TL » 13 Oct 2011 13:02:
Putting all this "flipping" stuff aside, and I'm not doing so as people have their pertinent concerns to address on that subject, but if the stone wasn't really damaged, and RH wanted to make up a false claim, why would she send it back to Kelpie? Now mind you, Kelpie didn't open the package and shipped it right back, but if RH was trying to make up a story about a damaged stone, why would she bother sending it back to the buyer? The buyer (Kelpie) could obviously see the damage for themselves, or even with a loupe? I don't think anyone would intentionally damage the stone in order to collect a claim because it's not worth the grief, as this thread has so pointed out, and RH could resell it. I suspect the stone may really have been damaged at some point. I could be wrong however, but I think it's important to bring this up as there are some major trust issues between Kelpie and RH, and I would like to see them get this resolved.

To claim against the new postal insurance that presumably she took out when re-posting to Kelpie?

ETA: LD, yet another assumption by you. How do you know I insured the stone to kelpie? In fact I didn't. I am not going to insure a stone that has very little value now that it is cracked. It does, however, have DC. Please show proof to your statement, because my records show otherwise. You are just grasping at straws now to bad mouth and slander me.

 

[T L]

Putting all this "flipping" stuff aside, and I'm not doing so as people have their pertinent concerns to address on that subject, but if the stone wasn't really damaged, and RH wanted to make up a false claim, why would she send it back to Kelpie? Now mind you, Kelpie didn't open the package and shipped it right back, but if RH was trying to make up a story about a damaged stone, why would she bother sending it back to the buyer? The buyer (Kelpie) could obviously see the damage for themselves, or even with a loupe? I don't think anyone would intentionally damage the stone in order to collect a claim because it's not worth the grief, as this thread has so pointed out, and RH could resell it. I suspect the stone may really have been damaged at some point. I could be wrong however, but I think it's important to bring this up as there are some major trust issues between Kelpie and RH, and I would like to see them get this resolved.

To claim against the new postal insurance that presumably she took out when re-posting to Kelpie?

LD,
But to me, that still doesn't make sense, and please forgive me if I'm not seeing something here. Regardless of when Kelpie, AGL, or RH bought postal insurance, Kelpie would see a damaged stone (if she opened the package).

 

[LD]

I already contacted kelpie, and kelpie is completely against my offer of refunding her the 'profit' and AGL fees, and her filing the damage claim (for what I paid) on her own time. She wants all or nothing, and I am not and will not agree to that. She doesnt even want the reciept proof of what I paid.

ETA: LD, yet another assumption by you. How do you know I insured the stone to kelpie? In fact I didn't. I am not going to insure a stone that has very little value now that it is cracked. It does, however, have DC. You can keep grasping at straws....

Do you REALLY expect Kelpie to accept a partial refund that suits you and keeps her out of pocket????????

You have delayed, delayed, delayed and so now any postal insurance claim that Kelpie COULD have claimed is most probably out of time so that still leaves her out of pocket.

 

[LD]

Putting all this "flipping" stuff aside, and I'm not doing so as people have their pertinent concerns to address on that subject, but if the stone wasn't really damaged, and RH wanted to make up a false claim, why would she send it back to Kelpie? Now mind you, Kelpie didn't open the package and shipped it right back, but if RH was trying to make up a story about a damaged stone, why would she bother sending it back to the buyer? The buyer (Kelpie) could obviously see the damage for themselves, or even with a loupe? I don't think anyone would intentionally damage the stone in order to collect a claim because it's not worth the grief, as this thread has so pointed out, and RH could resell it. I suspect the stone may really have been damaged at some point. I could be wrong however, but I think it's important to bring this up as there are some major trust issues between Kelpie and RH, and I would like to see them get this resolved.

To claim against the new postal insurance that presumably she took out when re-posting to Kelpie?

LD,
But to me, that still doesn't make sense, and please forgive me if I'm not seeing something here. Regardless of when Kelpie, AGL, or RH bought postal insurance, Kelpie would see a damaged stone (if she opened the package).

Yes but let''s go to pretend land for now. The stone was sent back to Kelpie unannounced AND after this thread was probably well into page 5 or 6. Kelpie made her intentions very very clear i.e. she didn't want the stone back. So sending her the stone was bound to get the response that it did - i.e. refusal to accept the parcel. Back the parcel goes to the original sender. Original sender has taken out postal insurance and claims now against that saying that somewhere along the line the stone was damaged. Sender shows proof of Kelpie's transaction to the postal insurers and without seeing this thread, they would probably pay out.

All supposition of course and I'm not intimating for one second that the above has occurred but you can see how neat it'd be!

 

[Addnamehere]

Really... I delayed. The only delay I take fault to, is with the mix up in ebay messages not being delivered. That was less then a week.

I have been very willing to assist in the claim sence day one, but the buyer has refused. The fact the claim timeframe is closing, is out of my hands. I am still willing to assist in the claim, even with revised 'amount' due (and the remaining amount and AGL fees being paid out of my pocket) to the buyers concerns the stone is not worth what the claim is for, but the buyer still refuses.

Keep on grasping....

 

[y2kitty]

Really... I delayed. The only delay I take fault to, is with the mix up in ebay messages not being delivered. That was less then a week.

I have been very willing to assist in the claim sence day one, but the buyer has refused. The fact the claim timeframe is closing, is out of my hands. I am still willing to assist in the claim, even with revised 'amount' due (and the remaining amount and AGL fees being paid out of my pocket) to the buyers concerns the stone is not worth what the claim is for, but the buyer still refuses.

Keep on grasping....

But why did you originally say you would refund her and then not?

 

[Addnamehere]

Because when she said she was unhappy with the stone, I had absolutely no knowlege the stone would be delivered to me damaged. If the stone not come back to me damaged she would absolutely have received a refund. Just because the stone was not what she expected, doesnt mean it did not have significant value for me to resell or keep. But being damaged, that value is gone. Either AGL or USPS needs to be held accountable for that damage due to poor packaging.

I have offered her a partial refund and refund of AGL fees along with reciepts of what I paid for the stone, and she can file a claim without my input or participation on her own, but seller the buyer refused. There is nothing more I can or am willing to do.

Like the anology I said before, if you buy a TV that was supposed to be red at a store, get it home and it is blue, then drop it on the way back to the store to be returned and it shatters, the seller will not accept it back regardless of the origional complaint. I cannot stress that enough, online sales are no different then BM stores. In fact, offering the buyer a partial refund is above and beyond what any retail outlet would have done apon receiving a damaged return.

This is all a rehash of what was said before.

 

[ededdeddy]

Mix up with Ebay messages not being delivered?

Ebay has a feature where you can check to see if a message that you sent went through, it's called the sent messages folder, if they were actually sent and went through they would be there.

You can also CC yourself a sent message so you can confirm that it went through. With an amount this large I would think that you would have done this.

Why should the OP accept your everchanging terms for a refund? At this point, you have proved yourself to be untrustworthy and keep changing the terms to suit yourself. Sorry but at that point I too would take my ball and go.

I looked at the link to this auction, you don't have the terms and conditions of returns outlined in your auction. Not a thing about damage yet this appears:

**I am a GIA Gemologist, and direct importer of fine and rare gemstones. All stones I sell have been examined and tested with multiple gemological tools, and I guarantee 150% the accurate description and authenticity of everything I sell! If I cannot guarantee it 150%, I will not sell it!!!!***

Every gem seller I have dealt with clearly outlines the terms and conditions of any kind of returns including timeframes. You haven't. However you are on record as agreeing to refund the OP after the lab report stated that the gem wasn't what you had stated. You are also on record as saying that the damage was NOT CAUSED BY THE OP. You are also on record as agreeing to the terms of the sale as far as getting the gemstone certified by the lab in question as part of the completion of the sale. Not a word about whether or not the lab or the postal carrier damages the stone.

As has been stated many times in this thread, what you should have done was REFUND the OP her money right away and then pursued the claim to get the $$$ back on the stone. I remember years ago when a poster named Mary Alaina bought an expensive ring from Diamonds By Lauren and the ring was shipped to her and lost/stolen. DBL refunded her $$$ IMMEDIATELY and pursued the claim with the shipping company. That's what good, moral, smart, honest, and decent business owners do. They don't make the seller jump through red tape, they don't change their terms over and over again, and they do the best they can to resolve the situation quickly and amicably. You had a number of chances to do that, but didn't.