You are free to ignore posts / advice. As for saying I lost all credibility with you, that is your choice. I am only trying to provide views and opinions other people may not have said to try to help you (and others) have a more complete picture of the situation. I remain empowered in my knowledge that I am trying to help. I see a confrontational, possibly arrogant tone from this 'lawyer' who touts himself as a legal practitioner more interested in what HE sees as the 'principle' of the matter in that 'he is right, the vendor is wrong and should pay for the damage' than resolving the problem.
The OP's idea of resolving the problem is admission of guilt from the offending party and repair, at their cost, into a satisfactory setting.
So I decided to pretend to be just as inflammatory ... and look at the flaming and response generated. Now stop sympathising with the OP for a minute. We have a well known, apparently respected vendor with may happy customers on one hand vs an irate lawyer/customer on the other who is trying to persuade both public opinion and the vendor into admitting they were (alledgedly) wrong and repair the damage at the vendor's cost, despite the OP suggesting he has insurance.
I will however, in my last post for this thread and in trying to be constructive post a final reply.
1. A happy vendor / jeweller is more motivated to do a better job. Morale makes a difference. I did not in any way imply the jeweller will do a shoddy job. I inferred that a happier jeweller and happier customer is a better experience. An unhappy jeweller may still do a satisfactory job but his heart may not be in it.
It does not take a human resources or management degree to realise this.
I did not say he'd be like a Macdonald's worker who spits in the burger of the customer who offended him.
2. Jewellery salespeople are not necessarily gemmologists. They are sometimes not even certified graders. They may not even have any formal education or even informal information. A friend of mine who used to work and sell jewellery in a large-B&M chain is a dentistry student. And was hired on a casual holiday basis. To say that they must be more educated than you is an assumption one should take with caution.
Don't 'infer' ... sit back. Think on it ... then look at the facts.
More importantly, what is the opinion of the partner? It is HER set isn't it?
How is the vendor 'legally obliged' to fix it? Has this been proven yet? You seem to have a lot of time, patience and money for pursueing your view of the 'principle' of the matter. Sending it to an appraiser is a good idea as it may provide an objective, qualified and expert opinion as to what happened. Something that a layman cannot.
*edit* - since they're comparing hours worked on the next page - I work 85 hours up to 160 hours a fortnight, including a shift three out of four weekends. That's 2210 hours a year.
The OP's idea of resolving the problem is admission of guilt from the offending party and repair, at their cost, into a satisfactory setting.
So I decided to pretend to be just as inflammatory ... and look at the flaming and response generated. Now stop sympathising with the OP for a minute. We have a well known, apparently respected vendor with may happy customers on one hand vs an irate lawyer/customer on the other who is trying to persuade both public opinion and the vendor into admitting they were (alledgedly) wrong and repair the damage at the vendor's cost, despite the OP suggesting he has insurance.
I will however, in my last post for this thread and in trying to be constructive post a final reply.
1. A happy vendor / jeweller is more motivated to do a better job. Morale makes a difference. I did not in any way imply the jeweller will do a shoddy job. I inferred that a happier jeweller and happier customer is a better experience. An unhappy jeweller may still do a satisfactory job but his heart may not be in it.
It does not take a human resources or management degree to realise this.
I did not say he'd be like a Macdonald's worker who spits in the burger of the customer who offended him.
2. Jewellery salespeople are not necessarily gemmologists. They are sometimes not even certified graders. They may not even have any formal education or even informal information. A friend of mine who used to work and sell jewellery in a large-B&M chain is a dentistry student. And was hired on a casual holiday basis. To say that they must be more educated than you is an assumption one should take with caution.
Don't 'infer' ... sit back. Think on it ... then look at the facts.
More importantly, what is the opinion of the partner? It is HER set isn't it?
How is the vendor 'legally obliged' to fix it? Has this been proven yet? You seem to have a lot of time, patience and money for pursueing your view of the 'principle' of the matter. Sending it to an appraiser is a good idea as it may provide an objective, qualified and expert opinion as to what happened. Something that a layman cannot.
*edit* - since they're comparing hours worked on the next page - I work 85 hours up to 160 hours a fortnight, including a shift three out of four weekends. That's 2210 hours a year.
Lawyer professionals aren''t the only group that gets stiffed in the pay/hours dept. My husband worked as a tech while going to school and while he makes more now as an engineer, the actual per hour difference isn''t all that much. As a tech he worked his hours and went home or got paid overtime... now he puts in 10, 12, 14, even 16 hour days regularly and its all the same pay. Okay so it''s *rarely* 10 and usually 12. And yes, I know it could be worse. When he was in nuke school in the military he was putting in 90 hours. Talk about a honeymoon - not!!!! And we won''t even discuss *that* pay lmao!!!
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