Is this crooked or am I crossed eyed?

[ringbling17]

I wanted to post a picture of what the ring looks like on the hand with the one band. I am sure you guys are wondering what it looks like with one band and with two bands.
The bands are really thin, as thin as the e-ring.

 

[ringbling17]

This is what it looks like with two bands.

 

[ringbling17]

One more picture of it with one band. This is not a clear picture, but I love the tiny sparkles from the rings!

Oh, I hope I get them soon, and I hope there is nothing wrong with them.

 

[sevens one]

It is such a beautiful setting. I love all the sparkle with the bands.
I hope things turn out well for you ..... Soon.

 

[fortheloveofdiamonds]

It IS a beautiful set! Gorgeous! I hope it all works out for you....and SOON!!

 

[Patty]

Kayla, I''m glad that the owner apologized. And I adore the look with all three bands! I hope they get it right for you quickly. It''s a gorgeous set!

 

[hoorray]

What an awful story Kayla! I''m glad the owner has appologized and seems to want to do the right thing. By all means it should be done to a standard that makes you feel gret about it rather than know about lots of "little" problems. I hope you get your ring back soon and it is perfect. The set is beautiful, and I''m sure it drives you nuts to be without it!

 

[aljdewey]

Date: 11/27/2004 11

9:24 PM
Author: Todd07

The different lenghts in the prongs is a mistake that your jeweler had to work with.

The odd number of stones is another example of poor quality. Instead of blaming your jeweler for screwing up the prongs, his mistake was accepting a poor quality setting from Ritani.

I have to respectfully disagree with these points.

Have you see many loose settings? Prongs come much longer than you see them once the stone is set. It is up to the person setting the stone to bring them down uniformly. This is a *jeweler* error....that part was his fault.

Second, his biggest mistake wasn''t accepting a poor quality setting from Ritani. No, his HUGE mistake was:

----implying that his customer was being unreasonably demanding when she wasn''t ("you are ONLY one who would count the stones")

----trying to bully her into accepting a product that clearly has a workmanship mistake...which he acknowledges exists

----thinking it''s even remotely acceptable to speak to a customer in the way he spoke to her....that''s just inexcusable.

 

[ringbling17]

Date: 11/28/2004 8:58:50 PM
Author: aljdewey

Date: 11/27/2004 11

9:24 PM
Author: Todd07

The different lenghts in the prongs is a mistake that your jeweler had to work with.

The odd number of stones is another example of poor quality. Instead of blaming your jeweler for screwing up the prongs, his mistake was accepting a poor quality setting from Ritani.

I have to respectfully disagree with these points.

Have you see many loose settings? Prongs come much longer than you see them once the stone is set. It is up to the person setting the stone to bring them down uniformly. This is a *jeweler* error....that part was his fault.

Second, his biggest mistake wasn''t accepting a poor quality setting from Ritani. No, his HUGE mistake was:

----implying that his customer was being unreasonably demanding when she wasn''t (''you are ONLY one who would count the stones'')

Yes, I have to agree with Aljdewey about that too.

I witnessed the setting being taken out of the packaging and I was the one who even helped to remove the string with tags attached to the setting.
I did get a chance to inspect the ring before the diamond was set, but I didn''t notice that the diamonds were uneven, partly because of the lighting in the store making the diamonds hard to differentiate due to the sparkle and also because the diamonds are extremely small, it would have been hard to actually count them.
The prongs were at least double the original size prior to my diamond being set and I even made a joke about how "huge" the prongs were. Prior to the owner setting the diamond, the prongs were uniform and squared off on the top and at least half an inch long.

The owner was responsible for cutting the prongs uneven and he did have a lot of room to accommodate my diamond, so there was really no reason why one prong was shorter than the others.
And let''s not forget that he did acknowledge that one prong did seem longer than the other one after he set the diamond.

Anyway, it doesn''t matter now. Hopefully, I will get the ring back right.

Thanks for the support. I feel awful about this whole thing and I am even embarassed to go back to the store.

 

[gingerBcookie]

You should NOT at all feel embarrassed. You should walk into that store as if they OWED you something...which they DO.

I am so sorry to hear about everything that''s happened. I''m glad the owner calmed down and is starting to make amends. Your set is absolutely stunning. I hope everything works out to your satisfaction.

 

[Todd07]

Yup, Aljdewey is right and I stand corrected

 

[orbaya]

Date: 11/28/2004 4:40:36 PM
Author: kayla17

Date: 11/28/2004 10

6:19 AM
Author: orbaya

Date: 11/27/2004 10:14:32 PM
Author: finerthings
So sorry! Man what a nightmare. I think you should go and get your rings back from the jeweller asap...at this point I wouldn''t trust him not to switch your RB diamond for another stone. I would then call Ritani and work directly though them to sort out this mess.

I agree with this 100%. I would not trust this jeweler with my rings at ALL. Go pick up your rings ASAP and call Ritani. I wouldn''t want him to fix it...he is obviously upset over the issue (and wrongfully so) so I don''t trust him to take any care in fixing it properly. He may compromise the integrity of the ring further.

Let Ritani know how this dealer is treating you...and let them know about the uneven diamonds and ask for a new setting. Send your diamond yourself to Ritani, have them set it. One thing I have done before if I''ve had to call a company about an issue and it''s not resolved talking with a customer service rep, is to request to speak with a manager. That may help, I don''t know. Whatever you do, DON''T use that a--hole to send the ring to Ritani. What if it got ''lost''?

Orbaya,
I thought about doing what you wrote and just telling them to give me everything back and dealing with Ritani myself.
But from experience, nobody takes criticism well and if I call up Ritani saying all these things, they might be just as offensive with me and screw up everything or hold up the ring for months.

Also, I believe after speaking to the owner that he will try to do everything right.
Everyone deserves a second chance, so I will give him and Ritani the opportunity to try to fix everything first.

For some reason, I do trust this jeweler with my diamond. I don''t think he will do anything purposely to ''lose'' the ring. Keep your fingers crossed, though. Thank goodness, it''s insured!

I''m glad to hear that the owner was apologetic for his behavior...that does help to take the sting out a little. You are the one dealing with the man, so if your gut tells you that he can be trusted with your diamond, that is good. When you do talk with Ritani, maybe it would be better if you just take up the quality control issue...they should definitly give you a new setting. I would probably have Ritani set it in the new mounting just to be safe.
You are right, everyone deserves a second chance...just be cautious while everything gets worked out. Good luck!

 

[twinkletoes]

Hi,

I justed to say that I hope everything works out for you! What an awful experience to have to endure for such a special/once in a life time occasion. I''m really glad that the owner owned up and apologized for his behaviour towards you. I''m sure he''ll do all that is in his power (and then some) to rectify the situation. I know I would if I were in his shoes.

I also wanted to write and say that your ering/wedding band set are absolutely gorgeous & timeless! Best of luck & please keep us updated!

 

[reena]

oh, kayla, i''m so sorry to hear what you''ve been going through. what a terrible feeling. i very much hope that this is all straightened out quickly.

but as i said before, the bright side is that YOU ARE GOING TO HAVE ONE STUNNER OF A RING on your finger when everything is all fixed! that setting!

the three bands!

and, for the love of g*d, that STONE!

geez, you and slammie have me drooling all over my keyboard with those to die for RBs! (now i''m staring to think, shoot! why didn''t i get an RB!?!? )

good luck and let us know what happens.

 

[headlight]

I don''t want to add more angst to your situation, and I would love for some of the professionals to chime in on this, but...
it seems to me that the "basket" on your ring is too small for the size of your diamond. It seems like they are trying to fit a diamond that really is too large for that mounting, and I think this is what attributed to its whole "crooked" and "short prong" issue.

 

[ringbling17]

Just an update,
I bit the bullet and called Ritani today. I told them exactly what was wrong with the ring and that I would prefer a new one, rather than having this one fixed.
They said they were extremely sorry that this entire thing was happening and they would do everything they could for me.
They said that although they don''t have the ring yet, they usually recast a whole new piece in these circumstances, which kind of put a terrible idea in my head, "Well, how many times has this happened?".

Headlight,
Actually, I went to go look at the ring at BBB, and that is the way the basket is made.... Thank God!!!! I did notice that the prongs in the store were a bit longer than the ones in my ring, but I figured they were that way b/c there was a CZ set in the ring and not a real diamond.

 

[MichelleCarmen]

Hey,

I''m so glad that you were able to remedy this situation. Don''t worry about how often this has happened. I bet more often than not it was the jeweler who screwed up, not Ritani.

Hope you''re able to wear your new rings soon.

Michelle

 

[madarski]

I''m so glad to hear that you finally found someone to give you proper customer service!! It sounds to me as if Ritani will take care of the problem, and that you can now be WORRY-FREE!!!! Thank goodness!! You have such a beautiful set, no wonder you were so stressed over it!! It is absolutely gorgeous!! Let us know how everything turns out!

 

[ringbling17]

Hi guys,
I just wanted to post an update.
The owner of the store siad he went to Ritani this week and told them that I was requesting a new setting.
Ritani agreed to make me a new setting and will have the ring ready by the week of Dec. 13-18th. They also have my diamond and will set it into the setting so that no mistakes are made this time.
Hopefully everything will turn out okay!!!!

I am ambivalent as to whether or not I should be excited by this. I am so afraid to find something wrong that I don''t want to get my hopes up.

 

[allycat0303]

Kayla,

That is really great news, you definitely deserve a new ring. I think when a company agrees to fix something, they are extra careful that it meets the standard the second time. I would be cautiously optimistic. I am sure it will work out the second time around! Good Luck!

 

[valeria101]

Date: 12/3/2004 2:303 PM
Author: kayla17

I am ambivalent as to whether or not I should be excited by this. I am so afraid to find something wrong that I don''t want to get my hopes up.

You said that originally the prongs were made thicker and longer - this seems to be Ritani''s way of making the settings fit a range of stone sizes and setting options (say, higher setting versus lowe as you wnated it). From this I deduce that the rings are not custom made for each stone... so this is why the jeweler had to adjust and the issues you mention would indeed be not unusual.

Can you ask Ritani to make the ring FOR YOUR STONE this time? Or set the stone themselves the way you want it (height, size of prongs, all details)... Otherwise you may see the same a second time around.

 

[dommie]

I am sooo happy for u, this time I hope it turns out way BEYOND ure expectations. I thought this would be an easy time, choosing out a dream ring etc....but I have found it to be very stressful!!!
So As I said I wish you the best of luck!!!!

 

[sevens one]

I hope things work out for you this time Kayla.

 

[ringbling17]

Hi guys,
thanks for all the support.

I did a search to see if anyone else had problems with their diamonds being set and found one that sounded like his diamond was set similar to mine.
He ordered a Michael B setting and had the store set his diamond and eventually had to have it redone by Michael B.

Here is the thread:


https://www.pricescope.com/community/threads/disaster.14510/=

I guess that sometimes, your are just better off having the maker of the ring set the diamond, too.

 

[ringbling17]

Date: 12/3/2004 2:38:19 PM
Author: valeria101

Date: 12/3/2004 2:303 PM
Author: kayla17

I am ambivalent as to whether or not I should be excited by this. I am so afraid to find something wrong that I don''t want to get my hopes up.

You said that originally the prongs were made thicker and longer - this seems to be Ritani''s way of making the settings fit a range of stone sizes and setting options (say, higher setting versus lowe as you wnated it). From this I deduce that the rings are not custom made for each stone... so this is why the jeweler had to adjust and the issues you mention would indeed be not unusual.

Can you ask Ritani to make the ring FOR YOUR STONE this time? Or set the stone themselves the way you want it (height, size of prongs, all details)... Otherwise you may see the same a second time around.

Hi Valeria,
I just wanted to clarify that the prongs were longer, but not thicker. I do believe that Ritani custom made the ring to fit my diamond head.
The basket is made in a way that only a certain size diamond would fit into this setting and they were given the dimensions of my diamond as well as a copy of my AGS cert. when I first ordered the ring.

I went to check out the setting again and saw that the way it is set by Ritani is a bit different than the way the owner set it. The prongs sort of curve out , rather than come out straight, so that would probably explain the reason why the prongs were a bit longer than normal.

I am hoping that when Ritani saw the way the diamond was set and also the uneven amount of diamonds, that they would try to make the ring perfect the second time around.
I am sure that they don''t want their product displayed in such a way.

 

[Bagpuss]

Hi Kayla

After having followed your ring saga and agonised with you over the mistakes made by all and sundry (it seems) I think that this time, Ritani will make the ring just as you had hoped it would be the first time around. Good luck, anyway.

 

[fortheloveofdiamonds]

Date: 12/3/2004 10:32

3 PM
Author: kayla17
Hi guys,
thanks for all the support.

I did a search to see if anyone else had problems with their diamonds being set and found one that sounded like his diamond was set similar to mine.
He ordered a Michael B setting and had the store set his diamond and eventually had to have it redone by Michael B.

Here is the thread:


https://www.pricescope.com/community/threads/disaster.14510/=

I guess that sometimes, your are just better off having the maker of the ring set the diamond, too.

I remember this thread also. When I decided on the Michael B. my jeweler said that he didn''t recommend anyone other than Michael B. set the stone. He said that only the designer of the piece really knows how he/she the ring will looks its best. He said that he had seen "attempts" at setting the ring and that they almost never turned out right!

 

[ringbling17]

Date: 11/29/2004 10:51:55 PM
Author: headlight
I don''t want to add more angst to your situation, and I would love for some of the professionals to chime in on this, but...
it seems to me that the ''basket'' on your ring is too small for the size of your diamond. It seems like they are trying to fit a diamond that really is too large for that mounting, and I think this is what attributed to its whole ''crooked'' and ''short prong'' issue.

I started to think about what you wrote Headlight and also the post that Valeria and Todd07 wrote and you guys may be right afterall. Not only did Ritani send me a poor setting, but they also sent me a setting that does not accomodate my diamond.

I went back to an old thread of NoviceNYC and apparently, the "basket" for her diamond had more diamonds. She has 16 diamonds and my basket only had 14, so it may be that they sent a setting for a smaller stone.

Here is the thread-

https://www.pricescope.com/community/threads/im-a-fiance-my-long-awaited-ritani-is-on-my-finger.16530/}

Her diamond is 1.7 ct. and mine is 2.03 ct., the diameter of her diamond is 7.75 mm to my 8.2 mm.

So, it makes no sense that her basket has more diamonds, if anything, they should be the same amount or my setting should have more.

If you look at the side profile of her ring, there are five diamonds, while the side profile of my ring has four. The diamonds are all the same size, they use the same size micro pave for all the Endless Love settings.

Just to be certain, I went to my local Bailey, Banks and Biddle store and they have the setting with a 2 carat round and that setting has 16 diamonds in the basket.

I tried to call the jeweler about this and she said she wasn''t familiar with the setting too well. Then when I tried to explain what I was talking about, she said she was with a client and to call her next week about this.

I told her I would just call Ritani myself.
I guess I will have to call Ritani tomorrow and ask them about this.
They are supposedly making me a brand new setting, but just to be on the safe side, I will call.

The great thing about you guys is that you understand what I am talking about when I say "basket", unfortunately, the jeweler I was talking to had no idea and I had to tell her where it was!

Actually, if it wasn''t for you guys, I would never have picked up on this.

Thanks Headlight and Valeria!

 

[fortheloveofdiamonds]

I agree with you Kayla!! Call Ritani.. Make sure they are making your ring to accomodate your size!!! This is imperative!! OOOOOHHH!! 2 CARATS!

 

[headlight]

Date: 12/5/2004 12:36:34 PM
Author: kayla17

Date: 11/29/2004 10:51:55 PM
Author: headlight
I don''t want to add more angst to your situation, and I would love for some of the professionals to chime in on this, but...
it seems to me that the ''basket'' on your ring is too small for the size of your diamond. It seems like they are trying to fit a diamond that really is too large for that mounting, and I think this is what attributed to its whole ''crooked'' and ''short prong'' issue.

I started to think about what you wrote Headlight and also the post that Valeria and Todd07 wrote and you guys may be right afterall. Not only did Ritani send me a poor setting, but they also sent me a setting that does not accomodate my diamond.

I went back to an old thread of NoviceNYC and apparently, the ''basket'' for her diamond had more diamonds. She has 16 diamonds and my basket only had 14, so it may be that they sent a setting for a smaller stone.

Here is the thread-

https://www.pricescope.com/community/threads/im-a-fiance-my-long-awaited-ritani-is-on-my-finger.16530/}

Her diamond is 1.7 ct. and mine is 2.03 ct., the diameter of her diamond is 7.75 mm to my 8.2 mm.

So, it makes no sense that her basket has more diamonds, if anything, they should be the same amount or my setting should have more.

If you look at the side profile of her ring, there are five diamonds, while the side profile of my ring has four. The diamonds are all the same size, they use the same size micro pave for all the Endless Love settings.

Just to be certain, I went to my local Bailey, Banks and Biddle store and they have the setting with a 2 carat round and that setting has 16 diamonds in the basket.

I tried to call the jeweler about this and she said she wasn''t familiar with the setting too well. Then when I tried to explain what I was talking about, she said she was with a client and to call her next week about this.

I told her I would just call Ritani myself.
I guess I will have to call Ritani tomorrow and ask them about this.
They are supposedly making me a brand new setting, but just to be on the safe side, I will call.

The great thing about you guys is that you understand what I am talking about when I say ''basket'', unfortunately, the jeweler I was talking to had no idea and I had to tell her where it was!

Actually, if it wasn''t for you guys, I would never have picked up on this.

Thanks Headlight and Valeria!

I just want you to have it the way it should be -- PERFECT!
Keeping my fingers crossed