Ring resizing

[KKJohnson]

Last weekend I took my old wedding band back to the high end jewelry store we purchased it from to have it resized to making it a right hand stacking ring, when I went to pick it up yesterday it was a less than stellar resizing. The ring was warped and not circular which didn’t bother me as much as the fact that the ring was now no longer the same mm all the way around, the gold had been thinned considerable in one area. I had the ring resized a full size up and just didn’t expect the gold thinned, the store did fix the warped shape and it looked great but of course that didn’t fix the thinned area so they are now going to replace half the shank.

I am pretty worried about this as it seems extreme but I am trying to keep confidence in the store because they do have great customer service and cater for high end clientele that expect perfection. My question is, is it normal in a resize to have a thinned area in the gold or no? I’ve never had my rings resized so I am not sure and of course I didn’t take a photo of it.

 

[GolfingGreen]

Hi! I am not an expert and I expect they will chime in soon, but what I think happened to your ring is the jeweler pounded the metal thin to stretch the ring. That would explain the odd shape and thin shank. What he should have done is cut it and added metal and made it round again.

I have had rings resized many times and I will say once I went to a cheap jeweler as I did know the difference and my ring came back exactly as have you described yours.

I would take it back and have them add metal and make it round. My ring came back thin at the bottom (where they pounded it) and it was lopsided. Big lesson for me.

I am sure they can fix it and they should. It is not normal. The shank should come back perfect.

 

[GolfingGreen]

Hi again! By the way, I assume since this is your old wedding ring it is also a bit dinged up. The jeweler should polish it when he returns it to you. This is part of the full service. It should really come back looking like new!

I hope they do that too. Good luck!

 

[KKJohnson]

Hi! I am not an expert and I expect they will chime in soon, but what I think happened to your ring is the jeweler pounded the metal thin to stretch the ring. That would explain the odd shape and thin shank. What he should have done is cut it and added metal and made it round again.

I have had rings resized many times and I will say once I went to a cheap jeweler as I did know the difference and my ring came back exactly as have you described yours.

I would take it back and have them add metal and make it round. My ring came back thin at the bottom (where they pounded it) and it was lopsided. Big lesson for me.

I am sure they can fix it and they should. It is not normal. The shank should come back perfect.

That is what I think they did as well, I even asked if they had stretched the ring instead of adding metal and was never given an answer. They did polish it and it looked new, it had such a high polish it was difficult to actually see how badly it was misshapen. The service girls did apologize and said it should not have passed quality inspection and given back to me in that way but then I had another girl tell me I had a good eye so that kinda worried me. They are replacing half the shank so I am worried how it will look once this is done, thankfully they do still sell the same ring so I can have them pull it and do a comparison.

 

[GolfingGreen]

It will look great! I like it when they replace half the shank as the “ring” now has the perfect edges and has not been pounded if you know what I mean. All they need to do is solder to join the two seams and your ring will be perfect! I would not be worried at all.

 

[doberman]

Well that's annoying. I would keep taking it back until it looks right. It sounds like they have to send it out. Or do they do the work in-house?

 

[KKJohnson]

Well that's annoying. I would keep taking it back until it looks right. It sounds like they have to send it out. Or do they do the work in-house?

They do the work in house from what I believe, they have a decent workshop set up on their second floor.

 

[stonewell]

Sorry to hear the resizing didn’t go as you expected. Just out of curiosity, does that jeweler charge proportionally higher rates to size up? Reason I ask is I had experienced the same issue until I found a jeweler that did for resizing over 1 full size.

They explained that the scaling rates to size up was to account for the gold they added. Made sense at the time, although I don’t recall if they did the opposite when sizing down.

 

[KKJohnson]

Sorry to hear the resizing didn’t go as you expected. Just out of curiosity, does that jeweler charge proportionally higher rates to size up? Reason I ask is I had experienced the same issue until I found a jeweler that did for resizing over 1 full size.

They explained that the scaling rates to size up was to account for the gold they added. Made sense at the time, although I don’t recall if they did the opposite when sizing down.

They resized it for free since I purchased it from their store with no prior resizing, they offfer resizing within 30 days of purchase but I bought it over 2 years ago

 

[KKJohnson]

Got my ring back and it looks much better than it did, the before you could see where it was thinned in one spot and here you can see where they added the new shank but the transition is pleasing to the eye and doesn’t stand out. Also got my new rose gold band as I am starting a new stack!

 

[PintoBean]

Which high end jewelry store did you go to? I remember @ame warping a Tiffany band from a car accident and they fixed it to like new condition.

 

[KKJohnson]

Which high end jewelry store did you go to? I remember @ame warping a Tiffany band from a car accident and they fixed it to like new condition.

Local store Diamond Direct, caters to Dallas Cowboys but they have really good customer service and lifetime warranty so that is why we purchased from them.

 

[ame]

Yes it is normal. Anytime they're going up they have to either reshank (ideally, though it still requires serious reworking to make it fit), stretch to size (which thins the metal) or cut the shank to add metal sections. Going up a full size is not typically going to result in a fully circular ring, and the shank will be thinner if they don't reshank it. You're asking too much of the ring itself to go up that much and still look like it did before.

Diamonds Direct like the chain?

Tiffany didn't resize my ring, they just repaired it (and honestly, they didn't do much, they either replaced it or made sure the stones were secure and polished it. My agent thinks it was just outright replaced.)

Last weekend I took my old wedding band back to the high end jewelry store we purchased it from to have it resized to making it a right hand stacking ring, when I went to pick it up yesterday it was a less than stellar resizing. The ring was warped and not circular which didn’t bother me as much as the fact that the ring was now no longer the same mm all the way around, the gold had been thinned considerable in one area. I had the ring resized a full size up and just didn’t expect the gold thinned, the store did fix the warped shape and it looked great but of course that didn’t fix the thinned area so they are now going to replace half the shank.

I am pretty worried about this as it seems extreme but I am trying to keep confidence in the store because they do have great customer service and cater for high end clientele that expect perfection. My question is, is it normal in a resize to have a thinned area in the gold or no? I’ve never had my rings resized so I am not sure and of course I didn’t take a photo of it.

 

[KKJohnson]

Yes it is normal. Anytime they're going up they have to either reshank (ideally, though it still requires serious reworking to make it fit), stretch to size (which thins the metal) or cut the shank to add metal sections. Going up a full size is not typically going to result in a fully circular ring, and the shank will be thinner if they don't reshank it. You're asking too much of the ring itself to go up that much and still look like it did before.

Diamonds Direct like the chain?

Tiffany didn't resize my ring, they just repaired it (and honestly, they didn't do much, they either replaced it or made sure the stones were secure and polished it. My agent thinks it was just outright replaced.)

I don't think it is too much to expect that the ring not be warped and an obviously thinned section as it was when they first gave it back. I am happy with the results after the reshank and am fine with how it appears now. Even the store admitted it shouldn't have been given back to me in the condition it was in the first time. Yes, the chain.

 

[stonewell]

They resized it for free since I purchased it from their store with no prior resizing, they offfer resizing within 30 days of purchase but I bought it over 2 years ago

Sorry, somehow I didn’t get an alert you had answered my question. I glad to see they fixed it properly by reshanking it all together. It looks fantastic - and I *love* it paired with the rose gold band!